Invited family member can't find registered address

[12147260116]

After receiving invite link, I tried to enter the registered address, but even the building name can't be found. Tried to use incognito and even registered on the exact location but still can't find.

[Billy-J]

Hey @12147260116, thanks for reaching out to the Community!

If you're a member that is trying to join the Premium Family plan, can you make sure that you're entering the same address as what is listed under the plan's manager's account? It must be typed in the exact same way in order for them to match and for the invite to be accepted. You can also ask the plan's manager to send you another invite as that can make a difference. 

If you're still having issues, please send me a screenshot of any error messages you're getting. Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!

[allerella]

Hey Billy-J! Thanks for your suggestion above - but I’m still experiencing the same error! 

The error message that Im getting is the address doesn’t match, can you please help? 

thank you again! 

[Hg123]

Hi there - I am having exactly the same issue.  Have tried multiple times over several days and always told that the address doesn't exist - even though I am putting in the identical format as on my account.

[Honza123]

I have the same issue! I even copied the address from the manager of the plan and yet not available. I tried even checking for larger cities around me and the same result. Please resolve this!

[Yordan · Accepted solution]

Hey folks!

Has the plan manager entered their street/building number in their address? If so, ask them to update it on their account page by removing those from the address and sending you a new invite to see if that does the trick.

Something else you can try is entering the address as a Google Plus code. More info on how it works here.

Tip: It's best to not use any VPN services when trying to verify your address and make sure your country settings match.

Hope this helps. Cheers 🤘

[allerella]

You’re a legend!! Thank you Yordan - it has worked for me 🙂 

[seiwaldelisabethc]

Hey there, i also have the same issue… but even the plus code does not work! I wrote the adress in the same way as the family admin, but that does not work… 

[Joan]

Hi @seiwaldelisabethc,

Thanks for the reply. What exactly is happening in your case? If the address of the member is being autocompleted to something else upon entry, then the owner can try to change the address of the plan to whatever the autocomplete is and then it should all work. 

Let us know how it goes.

[Hg123]

We have tried everything. Although we can find ourselves on google maps, on the app it doesn’t even recognise the area where we live anymore so can’t even change the account holder’s address 

[12147260116]

Thank you so much! It works after the plan manager changed the address as a Google Plus code. Much appreciated!

[seiwaldelisabethc]

Hey, 

i copy pasted the same adress as the owner has signed in. It did not work.

I also tried to put in an adress in the same area, because in the spotify help areas, you can read, that you also can try a different house in the same area. That also did not work.

But the biggest problem:

I also tried the adress with the exact house number, and it also suggested me the right adress, but after klicking it, the zip code of that suggestion changes, even in the first place, it was the right one. I also checked on google and here i can find everything. 

It would be easier if there was an option to look for the own house on google maps and pin it, instead of filling in the adress. 

[Vasil]

Hey folks!

As @Yordan has suggested, keep in mind that you can also try using a Google Plus code.
Make sure the country settings of all accounts match 🙂

@seiwaldelisabethc @Hg123 

[seiwaldelisabethc]

Thanks @Vasil , I tried it but it does not work.

I tried the google plus code, the country settings, the copy paste from the Admins Adress, tried it with every browser and now i gave my password and email to the admin, so he could try it himself – that also did not work. 

Any other suggestions? Is there a way to speak to the support and open a ticket? 

[Vasil]

Hey again @seiwaldelisabethc,

Thanks for the quick reply!

Do you mind going over these steps one more time:

1. Ask the plan manager to change the address to a Google Plus code near your location;
2. After the address is changed, the manager should create new invite link and share it with you;
3. Logged in to your own account, open the link and enter the same Google Plus code.

If you still get an error it would help if you could share a screenshot of the exact error message you’re getting.

Keep in mind that you need to physically live at the address you're typing in. Not being at or at least near that location may result in an error as Family & Duo plans are designed for people who live under the same roof. Using any VPN connections would also result in an error due to the same reasons.

Tip: Sharing account details such as usernames and passwords is a security risk and is not advised.

Hope this helps! We'll be on the lookout for your response 🙂

[seiwaldelisabethc]

Thanks! I will try it!

No i am just not home during this week.... so I shared it with my brother 🙂 

[Milliekurys]

Hi, i have Spotify premium, trying to add my daughter. Ive made an account for her but on entering "plan address", it wont even pick up my town let alone specific address.

[Darrinnaughton]

I have the same issue 

[#19]

cannot locate that address and any other located address is deemed incorrect, please help

[#20]

My daughter entered the address where we live when joining the family plan and is being told that she needs to live at the same address as the account manager. We live in the same house, the address she listed is the one listed on the account. Can you help?