My premium isn't working

[bianca_tahara]

I was with Spotify family, but this month they cut my account, but just mine. Other members still have their premium, and now I can't come back to the account, because spotify said: "We can't confirme that you live in the same house" --'

[Alfredo]

Hey @bianca_tahara, welcome to the community!

Thanks for reaching out to us, we'll do our best to help you out.

Right now, all members of the Premium for Family plan must live in the same physical address to join the plan. If the address doesn't match the one registered by the owner, the accounts will be removed from the plan.

If you're sharing the same physical address with the plan owner and you can't join the plan, it's best to contact our Support team via Facebook or Twitter. They'll help you get back to your account.

Cheers.