Purchasing audiobook hours for Premium Family Plan members

[jennbatagol]

Premium Family Plan

Australia

I have received a request for a family member to purchase audiobook hours - I have clicked on the "Get Hours" option in the email but there is no way to purchase audiobook hours for him - it just takes me to my account. I can purchase hours under my name, but he cannot use them and I can't purchase hours for him....how do I do this???

[Maxim · Accepted solution]

Hey @jennbatagol,

Thanks for reaching out.

You can purchase audiobook listening time for your members with a credit/debit card, PayPal, or Google Play:

1. Go to your account page.
2. Under Manage your plan, go to Plan members and select the member you want to give audiobook listening hours to.
3. In Manage audiobook listening, select Purchase.

Let me know how it goes 🙂

[westy138]

Plan

Family/Premium

Country

Aus

Device

iPhone 11

Operating System

iOS 10

My Question or Issue

I am the plan manager for our  

[Stevo80]

I’m having literally the exact same issue right now…..also in Australia…..thing I find odd also is the fact that when I look at my plan inclusions, there’s 15hrs/month of listening hrs included….i don’t get it🤬🤦🏼‍♂️

[jennbatagol]

Hi Stevo80! The advice provided above from Maxim solved it - you need to actually click on the family member in your account and then there is an option to purchase audiobook hours for them - which is a bit counterintuitive that you don't go through "audiobook hours" to purchase. Good luck - hope it works for you too!

[jennbatagol]

Thanks Maxim! Very helpful and found my way!

[Maxim]

Hey @jennbatagol,

Glad to hear I was able to help 🙂 Thanks for the feedback.

[hazchem]

Plan

Family Premium

Country

Australia

Device

Pixel 7, Pixel 8, 2017 MacBook Pro, some windows laptop Ave a Chromebook. The issue is same in all devices, Spotify is the common factor, not the devices

Operating System

Android, MacOS, windows, Chrome

My Question or Issue

A user on my family premium account requested audiobook hours. I followed the instructions to buy more hours but the user still can't access them. How do I assign the purchased hours to them?

[MeadowMinded]

This did not lead me to access to adding audio book time to my premium family plan members. 😞

[Maria]

Hey @MeadowMinded,

Thanks for joining the conversation!

Do you notice any difference if you give the steps mentioned by @Maxim a shot on another device? Just make sure that you're logged in to the plan manager account when doing so 🙂 If possible, you can try another internet connection as well.

It's also worth noting that the feature to share Audiobook hours with plan members is only available in Australia at the moment. If you're in a different region/country, it might be why the option doesn't appear for you.

We hope this helps! Cheers.

[Wattmel]

I purchased this for the secondary member. How do I know that she will get the access to it?

[Wattmel]

I’m in Australia.

[Dessi]

Hey @Wattmel,

Thanks for reaching out and welcome to the Spotify Community!

Once the purchase is completed, the member is notified about the available audiobook listening time in the app and on their email. The member can click on the notification or access the details of their active (in-use or remaining) listening hours anytime on their account page or in the app. Here are the steps:

• In-app: Settings > Account > Plan Overview > Manage Audiobook listening time
• Web browser: Account page > Subscription > Audiobook listening time

Keep in mind that plan managers don't have access to this info. If you follow the steps above, you'll only see your own audiobook listening time. 

Hope this helps.

[#14]

Paid for 25 hours purchased for plan member via link - however he is still being asked to update listening hours