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Se agregan personas desconocidas a mi plan familiar

Se agregan personas desconocidas a mi plan familiar

Me llegan correos diciendo que alguien se sumó a mi plan familiar, pero mi grupo familiar no ha cambiado, de hecho los eliminan y son reemplazados por personas que no conozco. la primera vez que ocurrió cambié mi contraseña y hoy volvió a pasar, ¿qué tengo que hacer, por qué ocurre eso si no eliminó a nadie y tampoco invitó a estas personas? Volví a cambiar mi contraseña, espero no volver a pasar

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3 Replies

Hola @yaro0708 

 

Has compartido los datos de tu cuenta con alguien? Lo mejor en estos casos es cambiar la contraseña (que ya hiciste).

 

Si sigues teniendo problemas, avisame. 🙂

osorniosSpotify Star
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Estoy teniendo el mismo problema y ya cambie mi contraseña también 

Hey @Angie112,

 

Welcome to the Community and thank you for joining the conversation. Hope you don't mind me replying in English, as that's the official language of the Community!

 

Jumping in just to mention that if you've already changed your password, we'd recommend logging out everywhere by following the steps mentioned in this article. Also, to make sure no one else has access to your account, we'd suggest to follow the processes mentioned here under the section "Still have access to your account?".

 

Lastly, to avoid this from happening in the future, we'd also recommend checking this article for tips on how to protect your account.

 

Hope this helps. If anything else comes up, the Community will be here for you. 

OscarDCModerator
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