Spotify Family Error

[user-removed]

Hi. We subscribed with Spotify family but then the other members had problems logging in/accepting the invite. How do we solve this?

[MattSuda]

Hey @user-removed

Are you still having trouble with this?

Check out the support site to see if you can find a solution:

https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

Let me know how it goes

[LeaF4]

Hi, I have the same problem. I have been invite in a family plan but I can't upgrade to a premium account. When I "accept the invitation" it opens my Spotify account but still as a free account. We try to send the invitation again but it still do the same. Can you please help ? 

[cihestas]

We have the same problem. When i login spotify at my computer (as an admin) and goes to account page and clicks premium for family in the menu on the left, I dont have any permission to send invite or change the member

[MattSuda]

Hey @LeaF4

Can you try and accept the invite on another web browser? Also, do you see any error messages when trying to accept the invite?

[MattSuda]

Hey @cihestas

Can you try and login and send the invites on another web browser? Also, do you see any error messages when trying to send the invites?

[LeaF4]

It worked ! Thank you !

[MattSuda]

@LeaF4

Glad to hear! You're welcome