Unable to join Premium Family plan

[tbetta]

My Question or Issue

I am unable to join my roomates family plan. I get a message stating that I can switch family plan once every 12 months. But I am currently not on any active family plan and my previous attempt to join one was not approved as I was on a short term travel. Can someone help me out here?

Plan

Premium Family

Country

 USA

Device

iPhone 6s

Operating System

iOS

[Billy-J]

Hey @tbetta, and welcome to the community.

Hope you're doing great! 

I understand your concern. Unfortunately, since you have already attempted to join a Premium for Family plan, you won't be able to join another one unless those 12 months are over. You can learn more about this here.

In the meantime, if you need help with anything else, just let me know 🙂