Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170607 Views
  • 32 replies
  • 9 likes
  • 170607 Views
  • 32 replies
  • 9 likes

Can't join Premium for Family

PlanPremiumCountryIndonesiaDevice(Samsung J7)Operating System(Android) My Question or Issue I was a member on Premium for Family, but suddenly when i was went to other city, suddenly my premium account was downgrade to free account..and now, when i t...

  • Casual Listener
  • Plan Premium Country Indonesia Device (Samsung J7) Operating System (Android)   My Question or Issue  I was a member on Premium for Family, but suddenly when i was went to other c...
  • Jose_M
  • Spotify Star
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

Address Verification Failure

Hi, I was removed from the family plan twice (using different accounts) eventhough the second person in the plan was not removed at all. I don't want to lose my account or use another fake-like account just to use a family plan. Please help to resolv...

  • Casual Listener
  •   Hi,   I was removed from the family plan twice (using different accounts) eventhough the second person in the plan was not removed at all. I don't want to lose my account or use a...
  • Jose_M
  • Spotify Star
  • 976 Views
  • 3 replies
  • 1 likes
  • 976 Views
  • 3 replies
  • 1 likes

Problemas com plano familiar

Há um tempo atrás sofri um transtorno no Spotify devido a exclusão da conta dos meus irmãos do Plano Familiar. Após muito estresse, pra solucionar tive que excluir a minha conta (perdi tudo) e criar uma nova... Agora me encontro novamente na mesma si...

  • Newbie
  •   Há um tempo atrás sofri um transtorno no Spotify devido a exclusão da conta dos meus irmãos do Plano Familiar. Após muito estresse, pra solucionar tive que excluir a minha conta (perdi tudo) ...
  • Bittencourt
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to join Family plan

Hi, Im the owner of the family plan, when ever I was sending an invite to my family, at first they will able to accept and create their acount, but after some time their will be an e-mail confirmation sent to them that spotify can’t verify address, e...

  • Newbie
  • Hi, Im the owner of the family plan, when ever I was sending an invite to my family, at first they will able to accept and create their acount, but after some time their will be an e-mail c...
  • Melody
  • Spotify
  • 791 Views
  • 3 replies
  • 2 likes
  • 791 Views
  • 3 replies
  • 2 likes

Superuser Contribution Paid for Premium Family - but it's just showing as Premium

My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken back to the Premium for Family offer page (i.e. it's ...

  • Newbie
  • My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken b...
  • Katerina
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Not showing up
    Premium for Family
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ACCOUNT FAIL

i did pay twice but My account was not premium yet. Please help me? my account:gazibekirnew {Screenshots removed by Community Moderator}

  • Newbie
  • i did pay twice but My account was not premium yet. Please help me?   my account:gazibekirnew    {Screenshots removed by Community Moderator}
  • Katerina
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Unirme a plan familiar

Tengo un problema al unirme al plan familiar, ya estaba anterior mente y me saco meses despues trate de ingresar pero dice que no es la misma informacion, el usuario principal de la cuenta que es mi hermano ya puso en mi cuenta los mismos datos y no ...

  • Newbie
  • Tengo un problema al unirme al plan familiar, ya estaba anterior mente y me saco meses despues trate de ingresar pero dice que no es la misma informacion, el usuario principal de la cuenta que es mi ...
  • Jose_M
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

button 'aanmelden' voor Premium Family linkt niet door

NetherlandsPremium for FamilyIphone 5C After receiving invitation email on gmail for Premium for Family and subscribing username en password, the button 'aanmelden' (join) doesn't link. There is also no confirmation 'i'm not a robot' asked. Please se...

  • Newbie
  •   Netherlands Premium for Family Iphone 5C   After receiving invitation email on gmail for Premium for Family and subscribing username en password, the button 'aanmelden' (join) d...
  • Jose_M
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

quero entrar no premium for family

recebi o convite para o plano premium for family mas o spotify naum me aceita

  • Newbie
  • recebi o convite para o plano premium for family mas o spotify naum me aceita
  • Luke
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

No puedo dar de alta

No puedo dar de alta o registrar a mis familiares en PremiumParece que el domicilio que ingresan no corresponde al de mi perfil pero tampoco puedo editar en mi perfil

  • Newbie
  • No puedo dar de alta o registrar a mis familiares en Premium Parece que el domicilio que ingresan no corresponde al de mi perfil pero tampoco puedo editar en mi perfil 
  • Luke
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • Premium
  • 571 Views
  • 1 replies
  • 0 likes

Account for family paiment

I don’t know why but I’m paying two times my account for family. What can I do? Help me please!

  • Newbie
  • I don’t know why but I’m paying two times my account for family. What can I do? Help me please!
  • Luke
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! We have premium - when my wife uses Spotify - I have my music drop off

PlanFree/PremiumCountry Device(iPhone 7 and Samsung S6)Operating System My Question or IssueWe have a premium account. I invited my wife and she accepted the invite. However - we are unable to listen to different music at the same time. We are forced...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 7 and Samsung S6) Operating System     My Question or Issue We have a premium account.  I invited my wife and she acce...
  • Maxim
  • Spotify Star
  • 5875 Views
  • 4 replies
  • 0 likes
  • 5875 Views
  • 4 replies
  • 0 likes

Solved!! Credit card error

I have been trying to subscribe for Family account with my master card. It says there might be a problem and I should try it later. But I have tried it different times since a week and no change. I have already been using the card online and sure abo...

  • Newbie
  • I have been trying to subscribe for Family account with my master card. It says there might be a problem and I should try it later. But I have tried it different times since a week and no change. I h...
  • Jose_M
  • Spotify Star
  • 827 Views
  • 1 replies
  • 1 likes
  • mastercard
    payment error
  • 827 Views
  • 1 replies
  • 1 likes

Trouble with invitation to family member

My Question or Issueeverytime I invite my wife she signs on and gets “to many redirects” and locks uptried all the optionsclean cachecancel and reinvitenothing works extremely frustrating!!

  • Casual Listener
  •     My Question or Issue everytime I invite my wife she signs on and gets “to many redirects” and locks up tried all the options clean cache cancel and reinvite nothing works extreme...
  • Noah
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Spotify redirected you to many times!!

PlanFree/PremiumCountry Device My Question or Issuekeep getting this message regardless of what search engine I try please help

  • Casual Listener
  • Plan Free/Premium Country   Device   My Question or Issue keep getting this message regardless of what search engine I try please help  
  • Jose_M
  • Spotify Star
  • 336 Views
  • 1 replies
  • 1 likes
  • 336 Views
  • 1 replies
  • 1 likes

Please Help cannot get assistance from Spotify!!!

PlanFree/PremiumCountry My Question or Issuethis is the worst site to try and get help!!! My family sharing account hasnt worked since Spotify took my money! Taking money worked but not my family sharing! keep getting “to many redirects” no matter wh...

  • Casual Listener
  • Plan Free/Premium Country       My Question or Issue this is the worst site to try and get help!!! My family sharing account hasnt worked since Spotify took my money! Taking m...
  • Jose_M
  • Spotify Star
  • 429 Views
  • 1 replies
  • 1 likes
  • 429 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing Family Owner Twice

PlanPremiumCountry Turkey Device(iPhone SE)Operating System(iOS 10) We changed our family owner almost 9 months ago. But now our new owner has to go abroad and due to this situation, we have to change the owner again. Because of the rules, spotify do...

  • Newbie
  •   Plan Premium Country  Turkey  Device (iPhone SE) Operating System (iOS 10)   We changed our family owner almost 9 months ago. But now our new owner has to go abroad a...
  • Katerina
  • Spotify Legend
  • 571 Views
  • 3 replies
  • 0 likes
  • 571 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music visible in my GFs account but not mine (using a global family account)

I have a Spotify family account that both my GF and me are using.Last night, I wanted to give my phone to my Son so he can listen to "Traumzauberbaum" to fall asleep. We are Germans living in Sweden and Traumzauberbaum is German Kids music.I could on...

  • Newbie
  •   I have a Spotify family account that both my GF and me are using. Last night, I wanted to give my phone to my Son so he can listen to "Traumzauberbaum" to fall asleep. We are Germans l...
  • Guido
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends sidebar not showing family members

Hello,we are using a family account with my wife and my son. However, the email registered for my son is not matching his facebook account. In this case, I cannot see in realtime what he's currently listening (and vice versa) using the sidebar on the...

  • Newbie
  • Hello, we are using a family account with my wife and my son. However, the email registered for my son is not matching his facebook account. In this case, I cannot see in realtime what he's c...
  • Guido
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover Premium for family

Hello, I have a Premium for Family account that ends next January, 22nd . I had to cancel my subscription a couple a days ago, but I changed my mind and I want to stay with Family. Is there any way to renew my subscription without losing Family membe...

  • Visitor
  • Hello,    I have a Premium for Family account that ends next January, 22nd . I had to cancel my subscription a couple a days ago, but I changed my mind and I want to stay w...
  • Guido
  • Spotify Legend
  • 1081 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1081 Views
  • 1 replies
  • 0 likes