What happened with my Family members premium?

[Artiec]

Hello, I need help, I lost my family premium yesterday, today I can pay it, but Spotify only gives me the option for getting the single premium or a new family premium. How can I recover my last family premium? Where all my family was 😕

[Billy-J]

Hey @Artiec, and welcome to the community.

Hope you're doing great! 

I understand your concern. Can you make sure that you are logged into the correct account? Also, if there are any error messages, feel free to send them over as well (make sure to hide sensitive info when posting to the community).

I look forward to your reply 🙂