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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170633 Views
  • 32 replies
  • 9 likes
  • 170633 Views
  • 32 replies
  • 9 likes

Einladung Familienpremium

Auf der Website von Spotify steht eine Anleitung zur Einladung zum Spotifyfamilienaccount, der zu folgen uns aber nicht möglich war, denn leider kann keiner von uns unter "Family Abo verwalten" etwas finden, wo man jemanden einladen könnte. Es gibt n...

  • Casual Listener
  • Auf der Website von Spotify steht eine Anleitung zur Einladung zum Spotifyfamilienaccount, der zu folgen uns aber nicht möglich war, denn  leider kann keiner von uns unter "Family Abo v...
  • Maxim
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not receiveing adress' confirmation email

PlanPremiumCountryFranceHi,I received an email saying that my son which is part of my family (and has 9 years old so obviously living at the same address) received an email to confirm his address.He's too young to go wildely on the internet and use e...

  • Visitor
  • Plan Premium Country France Hi, I received an email saying that my son which is part of my family (and has 9 years old so obviously living at the same address) received an email to confirm his a...
  • Ver
  • Spotify Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! family plan trial

hey there, my family is considering to get a premium family account, but my sibling already has an existing premium account and has used up their trial period. i understand there will be a one-month trial for new premium accounts, but what about thei...

  • Newbie
  • hey there, my family is considering to get a premium family account, but my sibling already has an existing premium account and has used up their trial period. i understand there will be a one-m...
  • Billy-J
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I share a playlist with my daughter's Spotify Kids?

PlanPremiumCountryAustraliaDeviceHTC phone; iPad My Question or IssueYesterday on my daughter's Spotify Kids app while trying to add Suzuki violin pieces to her favourites list, I found out that you can now share playlists with your children. Great! ...

  • Casual Listener
  •   Plan Premium Country Australia Device HTC phone; iPad   My Question or Issue Yesterday on my daughter's Spotify Kids app while trying to add Suzuki violin pieces to her favourite...
  • Alex
  • Spotify Legend
  • 2108 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2108 Views
  • 2 replies
  • 0 likes

Why did Spotify change my home address?

PlanPremiumCountryNetherlandsDeviceMultipleOperating SystemMultiple My Question or Issue1: Why did Spotify change my home address? during verification I found out (too late) that my address is without a number all of a sudden.2: Why is my Sonos accou...

  • Newbie
  • ...ate) that my address is without a number all of a sudden. 2: Why is my Sonos account that needed address verification but failed and locked out not in my Family anymore? It is literally my second a...
  • Hubo
  • Community Legend
  • 931 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join my Family Mix

PlanPremium for FamilyCountryRussiaDeviceHonor MagicBook 14Operating SystemWindows 10 My Question or IssueI can't join my family mix. Spotify says: We’re having technical issues. Please try again later.I'm wait for a long time, but my family mix don'...

  • Visitor
  •   Plan Premium for Family Country Russia Device Honor MagicBook 14 Operating System Windows 10   My Question or Issue I can't join my family mix. Spotify says: We’re h...
  • Ivan
  • Spotify Legend
  • 775 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are strangers appearing in my family account?

I logged into my family account and noticed two slots taken by strangers. My account does not look compromised. Is this a known issue?

  • Newbie
  • I logged into my family account and noticed two slots taken by strangers. My account does not look compromised. Is this a known issue?
  • herlich
  • Casual Listener
  • 2313 Views
  • 4 replies
  • 0 likes
  • 2313 Views
  • 4 replies
  • 0 likes

Problem verifing home address for Family plan

PlanFree/PremiumCountryUKDeviceAndriod, ChromebookOperating SystemAndroid and Chrome My Question or IssueI have received an email to verify my address for Family Plan - random spot check. It keeps offering me the wrong address and there is no way to ...

  • Visitor
  •   Plan Free/Premium Country UK Device Andriod, Chromebook Operating System Android and Chrome   My Question or Issue I have received an email to verify my address for Family P...
  • Luan
  • Spotify Star
  • 887 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 887 Views
  • 1 replies
  • 1 likes

Family access for my daughter

PlanPremium FamilyCountryFrance My Question or IssueI deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?

  • Casual Listener
  • Plan Premium Family Country France   My Question or Issue I deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?  
  • Billy-J
  • Spotify Star
  • 886 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 886 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm the only one on my Family Mix, despite others being on the same plan

PlanFamily PlanCountryU.S.ADevice(Samsung Galaxy S7 Edge)Operating System My Question or IssueMy family and I have been under the same family plan for years now. For most of that time, the "Family Mix" playlist has worked fine and showed what we've a...

  • Newbie
  • Plan Family Plan Country U.S.A Device (Samsung Galaxy S7 Edge) Operating System     My Question or Issue My family and I have been under the same family plan for years now. For m...
  • Alex
  • Spotify Legend
  • 1117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1117 Views
  • 1 replies
  • 0 likes

Family account

We want to have a family acc but already have a premium acc by a partner. We have to end the premium acc but will the playlists and the same music be avalaible on the new family acc? Or is it all lost than?

  • Visitor
  • We want to have a family acc but already have a premium acc by a partner. We have to end the premium acc but will the playlists and the same music be avalaible on the new family acc? Or is it all l...
  • Billy-J
  • Spotify Star
  • 1576 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1576 Views
  • 1 replies
  • 0 likes

can't change subscription

PlanPremium for StudentCountryID DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueHi, I'm currently want to buy 6 month family premium plan, and I'm still in student premium. do I have to cancel the student plan subscriptio...

  • Casual Listener
  • Plan Premium for Student Country ID   Device Sony Xperia XZ Premium Operating System Android Pie   My Question or Issue Hi, I'm currently want to buy 6 month family premium p...
  • Billy-J
  • Spotify Star
  • 1809 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1809 Views
  • 3 replies
  • 0 likes

Studying abroad for 5 months with the Premium Family

We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working perfectly for the past two months but it doesn't work ...

  • Visitor
  • We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working p...
  • Maxim
  • Spotify Star
  • 1209 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1209 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Removing Explicit Content for my plan members

As the plan manager, I keep removing the Explicit Content for each of my plan members (in the account on my desktop), but there is one member who is able to keep turning it on again on his iPhone. When I go into settings in the app, I make sure the E...

  • Regular
  • As the plan manager, I keep removing the Explicit Content for each of my plan members (in the account on my desktop), but there is one member who is able to keep turning it on again on his iPhon...
  • Alex
  • Spotify Legend
  • 10312 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 10312 Views
  • 11 replies
  • 0 likes

Superuser Contribution "It looks like you’re trying to join Duo from a different country"

PlanDuo PremiumCountryGermanyDeviceiPhone SE2Operating System My Question or IssueI have premium duo and I wish to add my significant other to my premium duo but the screenshot error keeps appearing after I input the address. I have tried it with a d...

  • Visitor
  • Plan Duo Premium Country Germany Device iPhone SE2 Operating System     My Question or Issue I have premium duo and I wish to add my significant other to my premium duo but the sc...
  • Mihail
  • Spotify Legend
  • 1549 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1549 Views
  • 2 replies
  • 0 likes

Converting by individual family member from another service

Hi - I have a premium Deezer family account and I just opened up a premium Spotify family one and I would like to know how each of our family members can move their music lists from Deezer family to Spotify without each getting the others' music. I t...

  • Visitor
  • Hi - I have a premium Deezer family account and I just opened up a premium Spotify family one and I would like to know how each of our family members can move their music lists from Deezer family t...
  • Billy-J
  • Spotify Star
  • 2181 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 2181 Views
  • 1 replies
  • 1 likes

Unable to login on Firestick

Spotify not working (login does nothing - all methods) on Firestick. Unable to use Spotify since Sunday 18 Oct 2020. Appears to work on other platforms (e.g. Android). Problems raised two years ago are now getting additional comments reported in the ...

  • Newbie
  • ...aised two years ago are now getting additional comments reported in the past few days, but no response so far. Please address this!   Plan Family premium Country UK Device Firestick O...
  • Billy-J
  • Spotify Star
  • 1056 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1056 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issues with adding my daughter

I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter. - I live in China. - My VPN is on Taiwan (Why? Because you need a VPN in China to access foreign websites and Taiwan is the fastest location)- My credit car...

  • Regular
  • I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter.   - I live in China.  - My VPN is on Taiwan (Why? Because you need a VPN in China to ac...
  • Mihail
  • Spotify Legend
  • 1622 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1622 Views
  • 10 replies
  • 0 likes

Can't turn explicit content back on

Family PlanUSADevice: Macbook AirOperating System: OSX 10.14.16 MojaveMy Question or Issue While on my computer and logged in to my plan manager account, I recently turning on the explicit content filter (turned on "remove explicit content) for my da...

  • Visitor
  • Family Plan USA Device: Macbook Air Operating System: OSX 10.14.16 Mojave My Question or Issue   While on my computer and logged in to my plan manager account, I recently turning on t...
  • 1040 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 1040 Views
  • 0 replies
  • 0 likes

Family with Google Mini

Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes wrong" and music cannot be played.Does anyhow know how...

  • Visitor
  • Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes w...
  • Billy-J
  • Spotify Star
  • 810 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 810 Views
  • 1 replies
  • 0 likes