Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago. . He intentado pagar varias veces el pack premium familiar con distintas tarjetas en distintos dispositivos y sigue apareciendo eso. A que se debe? ya reinicie el computa...
Auf der Website von Spotify steht eine Anleitung zur Einladung zum Spotifyfamilienaccount, der zu folgen uns aber nicht möglich war, denn leider kann keiner von uns unter "Family Abo verwalten" etwas finden, wo man jemanden einladen könnte. Es gibt n...
PlanPremiumCountryFranceHi,I received an email saying that my son which is part of my family (and has 9 years old so obviously living at the same address) received an email to confirm his address.He's too young to go wildely on the internet and use e...
hey there, my family is considering to get a premium family account, but my sibling already has an existing premium account and has used up their trial period. i understand there will be a one-month trial for new premium accounts, but what about thei...
PlanPremiumCountryAustraliaDeviceHTC phone; iPad My Question or IssueYesterday on my daughter's Spotify Kids app while trying to add Suzuki violin pieces to her favourites list, I found out that you can now share playlists with your children. Great! ...
PlanPremiumCountryNetherlandsDeviceMultipleOperating SystemMultiple My Question or Issue1: Why did Spotify change my home address? during verification I found out (too late) that my address is without a number all of a sudden.2: Why is my Sonos accou...
PlanPremium for FamilyCountryRussiaDeviceHonor MagicBook 14Operating SystemWindows 10 My Question or IssueI can't join my family mix. Spotify says: We’re having technical issues. Please try again later.I'm wait for a long time, but my family mix don'...
I logged into my family account and noticed two slots taken by strangers. My account does not look compromised. Is this a known issue?
PlanFree/PremiumCountryUKDeviceAndriod, ChromebookOperating SystemAndroid and Chrome My Question or IssueI have received an email to verify my address for Family Plan - random spot check. It keeps offering me the wrong address and there is no way to ...
PlanPremium FamilyCountryFrance My Question or IssueI deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?
PlanFamily PlanCountryU.S.ADevice(Samsung Galaxy S7 Edge)Operating System My Question or IssueMy family and I have been under the same family plan for years now. For most of that time, the "Family Mix" playlist has worked fine and showed what we've a...
We want to have a family acc but already have a premium acc by a partner. We have to end the premium acc but will the playlists and the same music be avalaible on the new family acc? Or is it all lost than?
PlanPremium for StudentCountryID DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueHi, I'm currently want to buy 6 month family premium plan, and I'm still in student premium. do I have to cancel the student plan subscriptio...
We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working perfectly for the past two months but it doesn't work ...
As the plan manager, I keep removing the Explicit Content for each of my plan members (in the account on my desktop), but there is one member who is able to keep turning it on again on his iPhone. When I go into settings in the app, I make sure the E...
PlanDuo PremiumCountryGermanyDeviceiPhone SE2Operating System My Question or IssueI have premium duo and I wish to add my significant other to my premium duo but the screenshot error keeps appearing after I input the address. I have tried it with a d...
Hi - I have a premium Deezer family account and I just opened up a premium Spotify family one and I would like to know how each of our family members can move their music lists from Deezer family to Spotify without each getting the others' music. I t...
Spotify not working (login does nothing - all methods) on Firestick. Unable to use Spotify since Sunday 18 Oct 2020. Appears to work on other platforms (e.g. Android). Problems raised two years ago are now getting additional comments reported in the ...
I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter. - I live in China. - My VPN is on Taiwan (Why? Because you need a VPN in China to access foreign websites and Taiwan is the fastest location)- My credit car...
Family PlanUSADevice: Macbook AirOperating System: OSX 10.14.16 MojaveMy Question or Issue While on my computer and logged in to my plan manager account, I recently turning on the explicit content filter (turned on "remove explicit content) for my da...