Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryUnited StatesDevice(iPhone XS, Surface Book 2)Operating System(iOS 13, Windows 10) My Question or IssueI am apart of the Premium Family plan which automatically creates a Family Mix playlist that I am not apart of and do not want to...
We signed up for a family account so my two sons can access spotify on their devices. They do not have email addresses. Am i supposed to create and account for each of the then link it to our main one or do I use the email from the main one for each ...
Dear all, Last week I visited my Account Overview to check all was OK. I was surprised to see that there were 4 users attached to my Family Plan, and I removed them manually. Today I got an email from Spotify saying that one of them has tried to get ...
PlanPremiumFamily subscription CountryMoved from Netherlands to Thailand. I changed this via payment method but I still see Netherlands as country in my details. I filled in my address in Thailand and try to add my girlfriend to the family subscripti...
I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...
(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a normal spotify account that I used on my phone. I have passed that phone to my son and have now updated to family premium also adding my daughter's phones. I can use it on my new pho...
PlanPremium FamilyCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, A member of my household has moved out so I have removed them from my Premium Famil...
Question sir. Im currently live in the philippines and i want to subs to family but i will using a card from uae would that be possible.. If yes. I can my sister who live in uae?
Hi,I have a Spotify Family account and 2 weeks ago I created a kid account in Spotify kids. I can see my kid's account in the list of accounts in my family but he does not appear in the family mix accounts.I can only see regular accounts as contribut...
In the family plan, who receives Spotify's connection notification to other apps? The profile of the person who connected the app or the profile of the administrator?
When I try to join the family plan that I have setup it says we are in different countries. Tried clearing cookies but it didn't help. userid: backtracker.don Please can someone take a look. Thanks!
My daughter is the manager of the family and we have 4 people under the plan. When I (Mom) add a song to my playlist it adds it onto my daughter's list, why? How can I stop this from happening
My Question or IssueI have just joined Family Premium and I added my son to the users. When he received the link he didn't have a seperate account so he clicked on it and put in my log in details. He now has his own account but when I send him the li...
Sent link via WhatsApp to invite family member. Link provides message "You can not add your own account". Any help on this?
PlanPremium FamilyCountryGermany DeviceSonos, 2 iPhones XR/8Operating System(iOS 13 My Question or IssueWe are 2 people using the Spotify premium family account and at home we have a Sonos system with 6 speakers in different rooms. Problem: when one ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium FamilyCountryUKDeviceiPhone SEOperating SystemIOS latest I am part of a Premium Family plan and I am logged in and showi...
I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/the page is stucked on the load page. I disconnected every account/device and tried again but nothing changed.
PlanPremiumCountryNetherlands My Question or IssueHi all, Last night my Family plan was canceled. Some of my family members received a mail that they were thrown out the plan and others hadn't received anything. Me as the plan owner hadn't received a...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy teenager is unable to access our family plan because it says his location is in another co...
PlanPremium Family TrialCountry Device(Motorola Moto X PlayOperating SystemAndroid nougat My Question or IssueI can't download songs even though podcasts can be.