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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Eu estava num plano familiar com minha irmã, mas como agora ela se mudou e teve que colocar outro endereço, eu gostaria de entrar no plano familiar da minha mãe. Infelizmente diz que não é possível pois terei que esperar 12 meses para entrar em outro...
I am trying to add my wife to our family premium account and every time I go into manage members nothing shows up. There is only 4 people on the account and we should have two more people able to be added. I just want to add my wife. Thank you for yo...
I woke this afternoon with complaints from my folks that every of their downloads is missing, y'all need to work on that as soon as possible cause this is really bad.
I got a credit card replacement a few days ago. Today, Spotify tried to charge my old credit card, which didn't work. Instead of sending me a message asking me to update my credit card, Spotify IMMEDIATELY cancelled my Family plan without any warning...
PlanFree/PremiumCountryChileDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueHola.Envié una invitación a mi hija para incluirla en mi Plan Premium Familiar, ya que tengo 3 cupos disponibles, pero al ingresar ella al link de la invita...
Is payment method using GCash has been stopped by spotify?
The invite screen says "We couldn’t confirm that you live with the plan manager for this Premium plan." however I am trying to join a family plan with my husband and we do live at the same address. We've verified that the addresses do match on both a...
I’m trying to join my husbands family account but it’s saying the addresses don’t match - when it’s the exact same address as the one I’ve entered.
Family Plan UK IPHONE 15 Ios I accidentally removed the wrong person from my family plan and when re-adding, the address verification is not working.When the post code is entered, there is a blank box that appears underneath the text asking to confir...
I have an audiobook on Spotify. Can I share that book with my spouse who is on my family plan?
PlanFree/PremiumCountryUSADevice(iPhone 14 Pro) My Question or IssueMy son had an individual account. We just signed up for the Premium Family Plan. I accepted the invitation that he sent me. I used my own email and added a password to log in. I can’...
Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not let him make a linked account under age 16. This is m...
My brother was going to shift and wanted to leave the plan, so my cousin took his place, but it still says to join premium on her phone. She even tried leaving and joining back. Reinstalled the app as well. Please check the issue, thanks! I'm the pla...
Your site states: "Play explicit content. Turn on to allow playback of content tagged as explicit from this member's account". If I move the toggle to the left it is close to the word "Allow", If I move it to the right the toggle turns green. Which w...
I have a family plan. As part of that my child has a Kids account. She has now forgotten that login details - so I want to manage that for her. I am the Plan Manager, but I can't remove or add members to the plan anymore
PlanFamilyCountryUSA DeviceS10+Operating SystemAndroid My Question or IssueTrying to use the Spotify kids app for the first time, when I try logging in with my family account, after the login page it shows the privacy notice for half a second and goe...
I was able to successfully sign into Spotify kids on my child’s tablet but when I try to do it on their iphone, it is not working. I type the email address and password and get the error code. Oops something went wrong. Then I try the login without p...
I upgraded to Premium for Family plan and wanted to add my family members, however it turned out that I couldn't add an existing account for a family member. I suspect this is because the account was originally created in a different country, where t...
Hoy día renové mi plan a un plan familiar, y en vez de cobrarme 32.90 como estipula el plan, me han cobrado 36,13
I want to change members - one out and one in but I can't. Why is that? It says try again later, something went off