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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174424 Views
  • 32 replies
  • 9 likes
  • 174424 Views
  • 32 replies
  • 9 likes

premium family does not work

I have extended from premium to premium family to allow more than one current user. Is says up to five concurrent users. I have invited two family users. However, still only one user is allowed at the time, so in practise there is no change except fo...

  • Casual Listener
  • I have extended from premium to premium family to allow more than one current user. Is says up to five concurrent users. I have invited two family users. However,  still only one user is a...
  • Maxim
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Plano Familiar não aceita membro que ja utilizava

Ao enviar o convite para um membro que ja usava o spotify no meu plano familiar começou a aparecer a mensagem que 'Você não pode entrar neste plano familiar. Precisa de ajuda?'. Podem verificar por favor o que se trata? Outra coisa que acontece é que...

  • Casual Listener
  • Ao enviar o convite para um membro que ja usava o spotify no meu plano familiar começou a aparecer a mensagem que 'Você não pode entrar neste plano familiar. Precisa de ajuda?'. Podem verificar por f...
  • Bittencourt
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Familiar com erro
  • 381 Views
  • 1 replies
  • 0 likes

Can't join Premium for Family

Hi, my sister failed to join my Premium for Family because she key in different address at first time.(We have 3+2 postal code in Taiwan, I only use 3 code but she use 3+2.)Now she can't join even if she use the completely same address like me.How ca...

  • Newbie
  • Hi, my sister failed to join my Premium for Family because she key in different address at first time. (We have 3+2 postal code in Taiwan, I only use 3 code but she use 3+2.) Now she can't join e...
  • ianarifian201
  • Casual Listener
  • 270 Views
  • 1 replies
  • 1 likes
  • 270 Views
  • 1 replies
  • 1 likes

Problemas com a promoção de 1,99

Eu fui tentar assinar a promoção de 1,99 por três meses, e coloquei o número do meu cartão, só que como eu já tinha usado ele uma vez para a mesma promoção, no site apareceu que não tinha dado certo por causa disso, só que no aplicativo do banco most...

  • Newbie
  • Eu fui tentar assinar a promoção de 1,99 por três meses, e coloquei o número do meu cartão, só que como eu já tinha usado ele uma vez para a mesma promoção, no site apareceu que não tinha dado certo ...
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Spotify premium família - não está indo o endereço

Já tentei inúmeras vezes e não estou conseguindo ser aceita no plano família. Diz que o endereço está incorreto sendo que estou colocando o correto sim. Se persistir irei cancelar o plano.

  • Newbie
  • Já tentei inúmeras vezes e não estou conseguindo ser aceita no plano família. Diz que o endereço está incorreto sendo que estou colocando o correto sim. Se persistir irei cancelar o plano.
  • Bittencourt
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
  • 531 Views
  • 1 replies
  • 0 likes

Spotify aile planına katılamadın

Arkadaşım spotify aile için premium kullanıyor ve beni de almıştı bu aile planına ardından bana mail geldi spotify tarafından 1 hafta için de posta kodunu onaylamamı aksi takdirde aile planından çıkarılacağım yazıyordu ben de unuttum ve sonrasında çı...

  • Newbie
  • Arkadaşım spotify aile için premium kullanıyor ve beni de almıştı bu aile planına ardından bana mail geldi spotify tarafından 1 hafta için de posta kodunu onaylamamı aksi takdirde aile planından çıka...
  • 212brl2nlhx2dcf
  • Newbie
  • 2076 Views
  • 1 replies
  • 5 likes
  • Aile için premium hata
  • 2076 Views
  • 1 replies
  • 5 likes

Superuser Contribution Family Subscriptions error

in the email invitation section they also ask for first name and last name but i cant find where to register both names in the first place because i didnt log in with facebook. what should i do? thank you

  • Newbie
  • in the email invitation section they also ask for first name and last name but i cant find where to register both names in the first place because i didnt log in with facebook. what should i do? than...
  • SergioDavid
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fui removida do plano familiar

Há meses faço parte de um plano familiar e agora fui removida do nada. O endereço é o mesmo e a conta mensal foi paga. Já é a segunda vez que isso acontece. Como posso dar fim a esse problema?

  • Newbie
  • Há meses faço parte de um plano familiar e agora fui removida do nada. O endereço é o mesmo e a conta mensal foi paga. Já é a segunda vez que isso acontece. Como posso dar fim a esse problema?
  • SergioDavid
  • Roadie
  • 683 Views
  • 1 replies
  • 0 likes
  • plano familia
    plano familiar
    Problemas com Plano Familiar Premium
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connected to Hulu but still being charged for Hulu

I connected my Spotify to my Hulu account, but on my hulu account it still shows im going to be charged on 05/15/18. Is there any way to fix this? or will I have to be charged for a month?

  • Newbie
  • I connected my Spotify to my Hulu account, but on my hulu account it still shows im going to be charged on 05/15/18. Is there any way to fix this? or will I have to be charged for a month?
  • SergioDavid
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • Student
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment for family premium

Hi! I pay 495 swedish crones for spotify family premium, but why it is so expensive when it's said that it cost 149kr/month and I pay 495kr/month? Can someone explain that?/Ida

  • Newbie
  • Hi!  I pay 495 swedish crones for spotify family premium, but why it is so expensive when it's said that it cost 149kr/month and I pay 495kr/month?  Can someone explain that? /Ida
  • SergioDavid
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Could u help me?

Normally when I download music in my external memory of the cell phone to the passage of a week everything is deleted and the storage configuration changes to the internal memory, know what is due?

  • Newbie
  • Normally when I download music in my external memory of the cell phone to the passage of a week everything is deleted and the storage configuration changes to the internal memory, know what is due?
  • SergioDavid
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenos dias!No me funciona el plan familiar y llevo desde ayer intentando accederdesde la invitación que tenía de antes y desde la nueva

  • Newbie
  • Buenos dias!No me funciona el plan familiar y llevo desde ayer intentando accederdesde la invitación que tenía de antes y desde la nueva 
  • SergioDavid
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo adicionar membros no plano familiar

Criei o plano familiar e enviei o convite, mas quando ele clica em aceitar o convite, vai direto para a página da minha conta, e consta que o convite dele ainda está pendente. Sendo que ele está logado na conta dele.

  • Newbie
  • Criei o plano familiar e enviei o convite, mas quando ele clica em aceitar o convite, vai direto para a página da minha conta, e consta que o convite dele ainda está pendente. Sendo que ele está loga...
  • SergioDavid
  • Roadie
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution The mail ia not coming

I can't get in family spotify. It doesn't let me. I opened the account with facebook. Could it be it

  • Casual Listener
  • I can't get in family spotify. It doesn't let me. I opened the account with facebook. Could it be it
  • SergioDavid
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family add failed

hi, i tried to add my family to my list on Family Premium. Apparently, already tried to submit the correct address, but they cant join. Any ideas how to get it done? Already tried the solution to cancel and resend, still no result.

  • Casual Listener
  • hi, i tried to add my family to my list on Family Premium. Apparently, already tried to submit the correct address, but they cant join. Any ideas how to get it done?   Already tried the s...
  • SergioDavid
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci paketi almama rağmen üyeliğim hala gelmedi.

İyi günler,Dün akşam saatlerinde Öğrenci belgemi ve diğer bilgilerimi sisteme girdim sonra bana gelen dönütte birkaç gün içinde mail geleceği yazıyor,hala premium üyeliğim yok normal mi bu durum acaba?Teşekkürler

  • Newbie
  • İyi günler,Dün akşam saatlerinde Öğrenci belgemi ve diğer bilgilerimi sisteme girdim sonra bana gelen dönütte birkaç gün içinde mail geleceği yazıyor,hala premium üyeliğim yok normal mi bu durum acab...
  • SergioDavid
  • Roadie
  • 1066 Views
  • 1 replies
  • 0 likes
  • 1066 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist sorting options

Hello, I have a problem with my own playlist. I deleted the playlist a few month ago. Now I wanted to follow this playlist again, so I joined the account of one of my old followers and tried to follow the playlist. I realized that I can't follow my o...

  • Newbie
  • Hello,   I have a problem with my own playlist. I deleted the playlist a few month ago. Now I wanted  to follow this playlist again, so I joined the account of one of my old followers and...
  • SergioDavid
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Plan

Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA games, but I cannot do it on my current plan. If I sw...

  • Newbie
  • Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA g...
  • SergioDavid
  • Roadie
  • 679 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Hulu
    Premium 6 months free
    Spotify
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why remove my account from family plan

I really enjoy listening to music with Spotify,but now I am facing a big problem about my account.I get an email about my account is removed from my family's plan,but i am sure that the address is correct because it is my home address!Can you help me...

  • Casual Listener
  • I really enjoy listening to music with Spotify,but now I am facing a big problem about my account. I get an email about my account is removed from my family's plan,but i am sure that the address i...
  • hhhsuans
  • Casual Listener
  • 562 Views
  • 4 replies
  • 0 likes
  • 562 Views
  • 4 replies
  • 0 likes

Superuser Contribution Los datos de mi cuenta familiar no son correctos

Intento agregar a mis familiares pero me sale que la dirección no es correcta, el primer mes anduvo muy bien y este mes me hicieron el descuento del pago y me desconectaron todas las cuentas y ahora no se pueden enlazar, alguien me puede auudar?, Que...

  • Newbie
  • Intento agregar a mis familiares pero me sale que la dirección no es correcta, el primer mes anduvo muy bien y este mes me hicieron el descuento del pago y me desconectaron todas las cuentas y ahora ...
  • Melody
  • Spotify
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes