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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173017 Views
  • 32 replies
  • 9 likes
  • 173017 Views
  • 32 replies
  • 9 likes

Data usage

Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/internet is there any deduction on my data balance even th...

  • Casual Listener
  •  Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/i...
  • Skyra07
  • Newbie
  • 678 Views
  • 2 replies
  • 0 likes
  • 678 Views
  • 2 replies
  • 0 likes

Du kannst diesem Premium Family Konto nicht beitreten. Wir konnten nicht bestätigen, dass du an der

Guten Tag.Ich war in dem Family Angebot bei dem Freund meiner Mutter, nach 2-3 Monaten wurde ich rausgeschmissen weil ich meine Adresse nicht hinterlegt habe. So habe ich einen neuen Einladungscode bekommen und die Adresse richtig eingegeben. Nun kom...

  • Newbie
  • Guten Tag. Ich war in dem Family Angebot bei dem Freund meiner Mutter, nach 2-3 Monaten wurde ich rausgeschmissen weil ich meine Adresse nicht hinterlegt habe. So habe ich einen neuen E...
  • Zetterich86
  • Newbie
  • 72616 Views
  • 27 replies
  • 1 likes
  • 72616 Views
  • 27 replies
  • 1 likes

Spotify Premium Invite Error.

Hello, First of all I would like to thank you all for your time trying to solve my problem.We are 4 friends who live in exactly same flat. We opened up a family spotify and used it for 1 month without any problem. Today it kicked me out, and i cannot...

  • Newbie
  • Hello,   First of all I would like to thank you all for your time trying to solve my problem. We are 4 friends who live in exactly same flat. We opened up a family spotify and used it for 1 m...
  • Maxim
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Can´t reenter after missed deadline on verification

I am using an old Email-adress for Spotify and thus nearly never check my mails there.I was never told that I had to verify my adress again through my email, so I unfortunately missed the deadline (7 days) to do so.Now I am not able to reenter the Fa...

  • Newbie
  • ...eadline (7 days) to do so. Now I am not able to reenter the Family-account because of this.   Is there anything I can do to reenter? I life in the same house as the other members of the account. &n...
  • leo361
  • Newbie
  • 576 Views
  • 3 replies
  • 4 likes
  • 576 Views
  • 3 replies
  • 4 likes

No puedo cambiar mi pais de residencia.

Necesito cambiar de país, ya no vivo en España. La opción para cambiar el país aparece deshabilitado. Adjunto pantallazo.

  • Newbie
  • Necesito cambiar de país, ya no vivo en España. La opción para cambiar el país aparece deshabilitado. Adjunto pantallazo.
  • 754 Views
  • 0 replies
  • 10 likes
  • 754 Views
  • 0 replies
  • 10 likes

Superuser Contribution Cuenta premiun

El titular me envia invitacion y me registro y no me da acceso a cuenta premiun ya cancelo y reenvio invitackon y nada

  • Newbie
  • El titular me envia invitacion y me registro y no me da acceso a cuenta premiun ya cancelo y reenvio invitackon y nada  
  • MaríaCamila
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: re verify email

So when an account is automatically revoked the premium-family feature the only way to re-obtain premium features is by subscribing a standalone subscription? Is there no other way?

  • Casual Listener
  • So when an account is automatically revoked the premium-family feature the only way to re-obtain premium features is by subscribing a standalone subscription? Is there no other way?
  • Acdcexit
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me aparece el premium

Ya puse el número de tarjeta para la cuenta premium familiar, e incluso ya invité familiares a unirse. Pero a mí no me deja regresarme canciones ni adelantarlas. Me aparece que debo unirme a Premium... Pero ya lo soy. Será que no se ha reflejado o qu...

  • Newbie
  • Ya puse el número de tarjeta para la cuenta premium familiar, e incluso ya invité familiares a unirse. Pero a mí no me deja regresarme canciones ni adelantarlas. Me aparece que debo unirme a Premium....
  • MaríaCamila
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

PROBLEMA INVITI SPOTIFY FAMILY

Ciao,aggiungendo i membri al piano famiglia compare a loro quando cliccano sull' invito: "non puoi aderire al piano famiglia".Sono membri che ho cancellato e poi ho aggiunto di nuovo per il cambio di indirizzo perché hanno inserito al momento della r...

  • Casual Listener
  • Ciao, aggiungendo i membri al piano famiglia compare a loro quando cliccano sull' invito: "non puoi aderire al piano famiglia". Sono membri che ho cancellato e poi ho aggiunto di nuovo per il ...
  • LeoRager
  • Community Legend
  • 1895 Views
  • 1 replies
  • 0 likes
  • 1895 Views
  • 1 replies
  • 0 likes

Opiskelija-alennus ammattikoululaiselle?

Kuten otsikossa aloitin, haluan tietää onko opiskelija-alennusta mahdollista saada, jos opiskelee ammattikoulussa? Sana "korkeakoulu" ei oikein sano mitään. Olis kiva jos tätä ois selvitetty vähän paremmin tuol ehdoissa, tai jos listatut koulut näkis...

  • Newbie
  • Kuten otsikossa aloitin, haluan tietää onko opiskelija-alennusta mahdollista saada, jos opiskelee ammattikoulussa? Sana "korkeakoulu" ei oikein sano mitään. Olis kiva jos tätä ois selvitetty vähän pa...
  • janihm
  • Casual Listener
  • 2423 Views
  • 1 replies
  • 0 likes
  • 2423 Views
  • 1 replies
  • 0 likes

Spotify family payment error

Mi è scaduto l’acco Family e sono andato a ricaricare la postepay, poi ho visto che non mi riattivava l’account, così sono andato su “aggiorna dati di pagamento” e per sbaglio ho pagato Spotify premium al posto di family, vorrei ritornare ad avere l’...

  • Casual Listener
  • Mi è scaduto l’acco Family e sono andato a ricaricare la postepay, poi ho visto che non mi riattivava l’account, così sono andato su “aggiorna dati di pagamento” e per sbaglio ho pagato Spotify p...
  • LeoRager
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Family payment error

I paid for Spotify premium instead of family and now we don’t have Family, i would like to use family again helpppp

  • Casual Listener
  • I paid for Spotify premium instead of family and now we don’t have Family, i would like to use family again  helpppp
  • Maxim
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • Student
  • 348 Views
  • 3 replies
  • 0 likes

Family Account Confusion

I started a family account but there aren't any actual clear instructions on how to get this started. I entered the incorrect information for the owner... it was infact someone I was inviting. Well then I found out I can't change the owner, and that ...

  • Casual Listener
  • I started a family account but there aren't any actual clear instructions on how to get this started. I entered the incorrect information for the owner... it was infact someone I was inviting. Well t...
  • Maxim
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

How to switch (single) premium account abo into premium family?

Hi, I started an one year abo (single) premium, running out in december 2018, but now my family wants to have their own accounts, so I want to switch to premium family.Does anybody know, how this could happen right now or do I have to wait until dece...

  • Casual Listener
  • Hi,   I started an one year abo (single) premium, running out in december 2018, but now my family wants to have their own accounts, so I want to switch to premium family. Does anybody know, h...
  • Maxim
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Aile için adres

MerhabalarAile için yazdığım adresi hatırlayamıyorum. Ablamı da aileye dahil etmek istiyorum ama adresi hatırlayamadığım için kabul etmiyor.Adresi nereden öğrenebilirim.

  • Newbie
  • Merhabalar Aile için yazdığım adresi hatırlayamıyorum. Ablamı da aileye dahil etmek istiyorum ama adresi hatırlayamadığım için kabul etmiyor. Adresi nereden öğrenebilirim.
  • ateserkoc
  • Newbie
  • 1998 Views
  • 5 replies
  • 5 likes
  • 1998 Views
  • 5 replies
  • 5 likes

Superuser Contribution Öğrenci İndirimi Ödeme Sorunu

Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı 6 gün oldu para iadesi yapılmadı

  • Newbie
  • Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı 6 gün oldu para iadesi yapılmadı
  • KADERTIĞRAK
  • Newbie
  • 1754 Views
  • 8 replies
  • 2 likes
  • 1754 Views
  • 8 replies
  • 2 likes

Solved!! When I add my wife, it keeps auto linking to her old email address. Why?

I added my wife to our new Family Plan. I sent an invite to her email. It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work for anymore. We cannot log into that old email, so we cannot delete...

  • Casual Listener
  • I added my wife to our new Family Plan.  I sent an invite to her email.  It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work f...
  • stevepetrik73
  • Casual Listener
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Premium Family Invite not found

Hello! I've bought the family package a couple days ago, but when i try to invite my girlfriend she doesn't recieve any invitations... I've tried resending, canceling and sending again etc but I can't figure it out! The reciever has also checked **bl...

  • Newbie
  • Hello!  I've bought the family package a couple days ago, but when i try to invite my girlfriend she doesn't recieve any invitations... I've tried resending, canceling and sending again etc b...
  • Milltann926
  • Newbie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

I cannot add a member of my family to the family premium

I am paying for a famlily premium pack, I added two members but I cannot add a third member. I sent her several times an invitation but she never received it.

  • Newbie
  • I am paying for a famlily premium pack, I added two members but I cannot add a third member. I sent her several times an invitation but she never received it. 
  • Jacquelinehowe
  • Composer
  • 460 Views
  • 1 replies
  • 0 likes
  • Familiy Account
  • 460 Views
  • 1 replies
  • 0 likes

Solved!! PROBLEM SPOTIFY FAMILY

Hi, adding members to the family plan appears them, when they click TO invitation: "you can not join the family plan". They are members that I deleted and then I added again for change of address because they put in the moment of registration, wrongl...

  • Casual Listener
  • Hi, adding members to the family plan appears them, when they click TO invitation: "you can not join the family plan". They are members that I deleted and then I added again for change of address b...
  • Bittencourt
  • Spotify Star
  • 1011 Views
  • 3 replies
  • 0 likes
  • Spotify family
  • 1011 Views
  • 3 replies
  • 0 likes