Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
El titular me envia invitacion y me registro y no me da acceso a cuenta premiun ya cancelo y reenvio invitackon y nada
So when an account is automatically revoked the premium-family feature the only way to re-obtain premium features is by subscribing a standalone subscription? Is there no other way?
Ya puse el número de tarjeta para la cuenta premium familiar, e incluso ya invité familiares a unirse. Pero a mí no me deja regresarme canciones ni adelantarlas. Me aparece que debo unirme a Premium... Pero ya lo soy. Será que no se ha reflejado o qu...
Ciao,aggiungendo i membri al piano famiglia compare a loro quando cliccano sull' invito: "non puoi aderire al piano famiglia".Sono membri che ho cancellato e poi ho aggiunto di nuovo per il cambio di indirizzo perché hanno inserito al momento della r...
Kuten otsikossa aloitin, haluan tietää onko opiskelija-alennusta mahdollista saada, jos opiskelee ammattikoulussa? Sana "korkeakoulu" ei oikein sano mitään. Olis kiva jos tätä ois selvitetty vähän paremmin tuol ehdoissa, tai jos listatut koulut näkis...
Mi è scaduto l’acco Family e sono andato a ricaricare la postepay, poi ho visto che non mi riattivava l’account, così sono andato su “aggiorna dati di pagamento” e per sbaglio ho pagato Spotify premium al posto di family, vorrei ritornare ad avere l’...
I paid for Spotify premium instead of family and now we don’t have Family, i would like to use family again helpppp
I started a family account but there aren't any actual clear instructions on how to get this started. I entered the incorrect information for the owner... it was infact someone I was inviting. Well then I found out I can't change the owner, and that ...
Hi, I started an one year abo (single) premium, running out in december 2018, but now my family wants to have their own accounts, so I want to switch to premium family.Does anybody know, how this could happen right now or do I have to wait until dece...
MerhabalarAile için yazdığım adresi hatırlayamıyorum. Ablamı da aileye dahil etmek istiyorum ama adresi hatırlayamadığım için kabul etmiyor.Adresi nereden öğrenebilirim.
Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı 6 gün oldu para iadesi yapılmadı
I added my wife to our new Family Plan. I sent an invite to her email. It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work for anymore. We cannot log into that old email, so we cannot delete...
Hello! I've bought the family package a couple days ago, but when i try to invite my girlfriend she doesn't recieve any invitations... I've tried resending, canceling and sending again etc but I can't figure it out! The reciever has also checked **bl...
I am paying for a famlily premium pack, I added two members but I cannot add a third member. I sent her several times an invitation but she never received it.
Hi, adding members to the family plan appears them, when they click TO invitation: "you can not join the family plan". They are members that I deleted and then I added again for change of address because they put in the moment of registration, wrongl...
Me and my partner are about to subscribe to the spotify family membership, however I saw that headspace can also be added on for an extra £5 a month onto a standard premium membership. Is it possible to have Spotify family + headspace or not?
I have bought a premium family account but it doesn't work and i don't know why.I received an email that says that the payment has been done but my primary account doesn't work too
Why cant I join my fathers family plan? I get the email invite, accept the invitation and fill out the information to submit and it says I can only change the family plan once a year. The most frustrating part is that everyone else is active on the f...
Hi , I have upgraded to 'Family' subscription and sent invites to family memebers. They receive the email invite but when they try and accept the invitation they are not given an option to 'redeem' the code. Hence cannot join. Do they need to create ...
Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro como parente mas aparece a seguinte mensagem: "Você n...