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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I downloaded the app on my husband's phone and logged in on my main account. Now every time he listens it kicks me off. I tried to invite myself using a different email address but when I go into the new account I see no place to put my family code i...
My daughter just got a new iPod touch for Christmas. I created a spotify family account for her, but when I try to log her in on the iPod app, it freezes and then crashes. After this, it will never open again. If I re-install the app and sign in usin...
Boa tarde!Tenho um plano familiar no spotify e dois membros foram expulsos da minha conta, com a justificativa de que não conseguiram confirmar o endereço deles. Gostaria de saber o que devo fazer para arrumar isso, já que todos moramos no mesmo ende...
I haven't used my account for music since I got charged (28th of Feb 2018), mat i receive a refund?
Fui invitado a un plan familiar, pude aceptar la invitacion y funcionaba. Ahora estoy de viaje por 3 meses y cambio automaticamente a cuenta gratis, dice que no se puede verificar la direccion. Recibi una nueva invitacion para tratar de activar la cu...
I am the account owner and paid for family this morning, even after I've had difficulty with the free Spotify yesterday. I hate that I'm paying a company, yet having to go to a community to get help since there is no one I can call or have a live cha...
Buenas, la semana pasada perdi la cartera y tuve que bloquear y cancelar las tarjetas de credito , entre ellas con la que realizo el pago de la cuota de Spotify. Solicite otras pero hasta que no me lleguen no puedo activarlas y pagar, que puedo hacer...
Hello,I'm interested in joining spotify with a family account, but since the info tells me, everyone has to live at the same address, it's not clear what happens in a situation where my kids are living with me only half the time (divorced): can they ...
I had (and should have ) family premium. Yesterday I updated my payment info and it charged me for the normal subscription instead of the family one. I need to change back to family premium but Spotify already has part of the money. Can I pay for the...
I have some difficulties with purchase
I have a Premium for Family account but if another member of the family uses it, then my music stops with the message “account being used elsewhere” everyone is is logged in as separate people on the family account what is going wrong as I thought we...
Hi, Had my account since 2016, I cancelled about 6 months ago but resubbed and sent an invite to my partner. The name came up as someone I had previously invited to use that was a roomate but is no longer one. My FB is the main login and has my name ...
HiJust about two months ago we set up a family plan. At the end of month two all of them got removed from the plan saying that their adresss coundn't be verified. We all live in the same flat in Karlovy Vary CZ and we have all entered this flat's adr...
So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I get charged the full amount that premium family cos...
I was away on vacation when I was asked to verify my account address, so I am now back on free. Another invitation from the owner was sent to me but I am still not able to access the family account and get an error message. What do I need to do?
I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish):"You cannot join this Premium for family plan. Need some help? Read FAQ."Why is this happening ...
i was trying to listen music today and i realized that i dont have premium no more, i contacted the admin of the familiy plan and he told me that he didn´t kick me out from the plan anybody can help me?
I alredy had add my dad in a Premium Family in my account, but when renewed the assinature, my dad was removed, we live in the same house and the same postal code, but he still is removed.Whats is wrong? Because if I canno't make the account whit my ...
Hola, no se verifica mi cuenta y ya se mando la invitacion dos veces mas. A mi y a mi mama nos sacaron de el plan familiar hoy temprano. Ella ya lo soluciono, pero yo no.
El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un correo de hace 7 dias donde tenia que verificar mi cu...