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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167901 Views
  • 32 replies
  • 9 likes
  • 167901 Views
  • 32 replies
  • 9 likes

Discount Family Subscriptions!

So, i just upgraded to a spotify family premium account so far i have tried adding family members with a registered spotify account - without premium ofc...tried different browsers tried logging on and off again but every time i try to add a family m...

  • Newbie
  • So, i just upgraded to a spotify family premium account so far i have tried adding family members with a registered spotify account - without premium ofc... tried different browsers tried logging o...
  • Maxim
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Issues activating "Family Plan"

Hello, I have been living abroad for three months and I have been kicked out from our family plan. Today I have just returned home and I wanted to reactivate the plan, but I face issues while joining through the activating email. The reported issue i...

  • Newbie
  • Hello,   I have been living abroad for three months and I have been kicked out from our family plan.  Today I have just returned home and I wanted to reactivate the plan, but I face i...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

How to subscribe Spotify Premium Family plan for Hotlink users ??

I able to subscribe Spotify Premium under Hotlink/Maxis. However how to do the same for Spotify Premium Family plan?I believe the subscription is available previously, but now seems the option is no way to be found. Is there a official support contac...

  • Newbie
  • I able to subscribe Spotify Premium under Hotlink/Maxis.   However how to do the same for Spotify Premium Family plan? I believe the subscription is available previously, but now s...
  • Maxim
  • Spotify Star
  • 884 Views
  • 1 replies
  • 0 likes
  • Other
  • 884 Views
  • 1 replies
  • 0 likes

Family links

I recently purchase the family plan, so I got the links and installed them on my kids phones. I just changed the mobile devices....how can I get the links again to download the family plan. Right now they only have the basic acct but I need to change...

  • Newbie
  • I recently purchase the family plan, so I got the links and installed them on my kids phones. I just changed the mobile devices....how can I get the links again to download the family plan. Right n...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Premium family

So I added a family member to the account but yesterday Spotify gor him out so today hes trying to get in again but spotify wont let him even though he has the same address and zipcode

  • Newbie
  • So I added a family member to the account but yesterday Spotify gor him out so today hes trying to get in again but spotify wont let him even though he has the same address and zipcode
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! difficulty in managing premium family account

I have premium for family and i cannot add or remove family members. I have followed instructions and the page is blank, no details come up. I don't know if this is factor but all the family members deleted their welcome email without accepting membe...

  • Casual Listener
  • I have premium for family and i cannot add or remove family members.  I have followed instructions and the page is blank, no details come up.  I don't know if this is factor but all the family...
  • cbengough
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Prorate payment for family plan.

Hello, I already have a Premium account but I need a Family account, My Premium subscription is set to end the April 30 2018, it is possible to to a prorate payment? Thanks, Guillaume

  • Casual Listener
  • Hello,   I already have a Premium account but I need a Family account, My Premium subscription is set to end the April 30 2018, it is possible to to a prorate payment?   Thanks, &n...
  • guillaumesoucy
  • Casual Listener
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Problem accepting family premium invite

Hello, I received an invite to join a family premium Spotify membership. However, when i go to the link, and I fill out all of the field correctly (name, street name, street number, etc) and click submit, an error highlighted in red occurs at the top...

  • Newbie
  • Hello, I received an invite to join a family premium Spotify membership. However, when i go to the link, and I fill out all of the field correctly (name, street name, street number, etc) and click s...
  • rotoped126
  • Casual Listener
  • 1481 Views
  • 11 replies
  • 1 likes
  • 1481 Views
  • 11 replies
  • 1 likes

Se cancelaron cuentas de 2 familiares

Buenas tardes.El dia de hoy por la manana, me doy cuenta que 2 cuentas de 2 familiares fueron canceladas, como es esto posible? Para cobrar si estan en la mera fecha, pero cancelan las demas cuentas.Ahora envio la invitacion, y la otra persona no la ...

  • Newbie
  • Buenas tardes. El dia de hoy por la manana, me doy cuenta que 2 cuentas de 2 familiares fueron canceladas, como es esto posible? Para cobrar si estan en la mera fecha, pero cancelan las demas cuenta...
  • 146 Views
  • 0 replies
  • 1 likes
  • 146 Views
  • 0 replies
  • 1 likes

plan familiar

Me aregaron a plan familiar y me pidieron verificar mis datos, los verifique y aun asi me eliminaron del plan familiar y quiero que me suscriban nuevamente al plan familiar

  • Newbie
  • Me aregaron a plan familiar y me pidieron verificar mis datos, los verifique y aun asi me eliminaron del plan familiar y quiero que me suscriban nuevamente al plan familiar    
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Entrer des membres sur mon abonnement famille

Bonjour, Je souhaite faire profiter mes enfants de mon abonnement famille. Sur mon compte quand je clique sur ajouter ou modifier les membres de la famille, une fenêtre blanche s'ouvre, impossible de mettre une adresse e-mail. Comment faire ? Merci p...

  • Newbie
  • Bonjour, Je souhaite faire profiter mes enfants de mon abonnement famille. Sur mon compte quand je clique sur ajouter ou modifier les membres de la famille, une fenêtre blanche s'ouvre, impossible de...
  • marie22
  • Newbie
  • 801 Views
  • 1 replies
  • 0 likes
  • 801 Views
  • 1 replies
  • 0 likes

Setting up a new family member is the worst experience ever designed

**bleep**. I love spotify and have been a member for years and years. But setting up a new family member is confusing, awful, onerous, and in this day and age - absolutely pathetic. I'm a systems analyst for a healthcare system, with an MBA and 30 ye...

  • Regular
  • **bleep**. I love spotify and have been a member for years and years. But setting up a new family member is confusing, awful, onerous, and in this day and age - absolutely pathetic. I'm a systems a...
  • Graysailor
  • Regular
  • 432 Views
  • 2 replies
  • 1 likes
  • 432 Views
  • 2 replies
  • 1 likes

Family subscription failed

Hi, I have a Family plan and they are living with me. All have put the same address but I can't set the address because I came from a Facebook profile so after a week or two my family have been rejected. How I can to add my family to my plan account?...

  • Casual Listener
  •  Hi,   I have a Family plan and they are living with me. All have put the same address but I can't set the address because I came from a Facebook profile so after a week or two my family...
  • hcmarceb
  • Casual Listener
  • 901 Views
  • 6 replies
  • 0 likes
  • Facebook
    Family Plan
    plan
    Subscription
  • 901 Views
  • 6 replies
  • 0 likes

I no longer live with my family, but would like to use the family plan.

Hi! So I currently have a spotify premium account, and for christmas i was hoping to sign up each of my family members for a premium account through the family plan. they all live together, but i no longer live there... does anyone know if it will wo...

  • Newbie
  • Hi!   So I currently have a spotify premium account, and for christmas i was hoping to sign up each of my family members for a premium account through the family plan. they all live t...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

PROBLEM WITH FAMILY PLAN

I'm sending invites to my wife and daughters, they fill in all the information and SPOTIFY does not accept them into the FAMILY PLAN!!! This has been going on for several weeks. Can anyone help?

  • Newbie
  • I'm sending invites to my wife and daughters, they fill in all the information and SPOTIFY does not accept them into the FAMILY PLAN!!!  This has been going on for several weeks.  Can a...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Ogrenci indirimi

Arkadaslar spotify 6.99 TL lik ogrenci indirimli ucretini banka hesabimdan cekti sonrasinda ogrenci olup olmadigimi anlamak icin beni sheerid ye yonlendirdi sheerid den onay aldim 6.99 TL de hesabimdan cekilmesine ragmen henuz hesabim premium olmadi ...

  • Newbie
  • Arkadaslar spotify 6.99 TL lik ogrenci indirimli ucretini banka hesabimdan cekti sonrasinda ogrenci olup olmadigimi anlamak icin beni sheerid ye yonlendirdi sheerid den onay aldim 6.99 TL de hesabimd...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

4 - Tuh! Bir sorun oldu, lutfen yeniden dene.

aileme birini davet ederken bu hatayi aliyor. ne yapmam gerekiyor yardimlariniz icin tesekkur ederim .

  • Newbie
  • aileme birini davet ederken bu hatayi aliyor. ne yapmam gerekiyor yardimlariniz icin tesekkur ederim . 
  • 684 Views
  • 0 replies
  • 0 likes
  • 684 Views
  • 0 replies
  • 0 likes

Trouble in adding a family member

I am the owner of my family, and I have been trying to add a member since the last two weeks, but we have been unable to add him. He contacted the support and we were told to cancel and resend the invite, but I have done that numerous, yet to no avai...

  • Newbie
  • I am the owner of my family, and I have been trying to add a member since the last two weeks, but we have been unable to add him. He contacted the support and we were told to cancel and resend t...
  • Luke
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Can't merge Hulu account

Hi, when I use the Hulu merge link. It says "login currently unavailable" why won't it let me merge the accounts?

  • Newbie
  • Hi, when I use the Hulu merge link. It says "login currently unavailable" why won't it let me merge the accounts?
  • deathweav3r
  • Newbie
  • 827 Views
  • 3 replies
  • 0 likes
  • 827 Views
  • 3 replies
  • 0 likes

Redeem code not working Premium Family

My daugthers invite code isn't working. She has a basic account and received the invite email. When I go to "redeem" to enter the code is says "Unfortunatly this Premium code does not seem to be valid. Try again or contact customer service" I've rese...

  • Newbie
  • My daugthers invite code isn't working. She has a basic account and received the invite email. When I go to "redeem" to enter the code is says "Unfortunatly this Premium code does not seem to be vali...
  • jdr100
  • Newbie
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes