Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I'd like to get Premium for Family and include my friends, but some of them live in Canada. Would that be possible, or do all of the users have to be in the same country? (ie, would everyone sharing a family account with me have to be in the US?)
Hi, I have created an Family Premium account but one of the members cannot subscribe to my account, whereas the others can. The invitation is sent but my daughter (Alexia Servais) never recieved it. Can you arrange this disfonctionnement? veronique l...
My wife cant join my premium account. Sent email but it doest accept. Says they cant prove that she lives with me!! Oh my god! Tried many times and doesnt work. Maybe i ll pass to google music. They dont bother you.
My account was tied to the Premium for Family account hosted by my wife, and then got mysteriously dropped to Free. My wife's account was fully paid every month, and never stopped being Premium, so I figured, "Hey, no big deal - I'll just rejoin."The...
Premium supposedly doesn't consume roaming, and it does to me I would like to know why otherwise I rather change to the free version
I am in a family plan and the leader of the plan has confirmed payment so why does my plan say I'm a free member
I just created the account and invite the members of my family, but the have not receive the mail with the invitation neither in the mailbox or the spam box. How can I contact with spotify for that?
I paid the subscription and did not release the functions offered.
Bonjour, mon père a pris un abonnement Spotify famille, il m’a inviter et j’ai reçu le mail. Mais le mail que j’ai reçu est en allemand. En plus de ça quand je clic sur le lien et que je me connecte en mettant le code d’invitation, le site me dit qu’...
4 of my family members got disconnected from my Premium Subscription. My account was connected to Facebook and I don't have specific address input there. Just City and Country. I was already charged. Please help.
I upgraded to Spotify premium family and sent invites to my family members. When my son uses the link to add him to family, it only shows he has the free Spotify. It does not show premium. When he clicks to add premium, it asks for my credit card inf...
I have two kids with their own gmail addresses, but mine is the umbrella email account. When they try to accept the invite it says they're already on a family plan and can't join. Does anyone know what I should do?
My family is having problems logging on to my premium account what do I do to fix this
Hey my name is Gigi, my mom opened a spotify family package.we are still waiting for the email me and my sisters to activate my account. what do i have to do?my email is: blaserg@hotmail.comand the email from my sister: blaserja@hotmail.com
I tried to subscribe for Spotify Premium, but after submitting my card information the next page would not load. I tried to refresh the page and the website made me put my card information in again. I checked my bank account, and I noticed that I hav...
I just got my spotify premium membership and it still says this feature is for spotify premium members only help would be appreciated
Hi, Im sharing spotify with my 3 roommates, two of us are now moving to another household. How will this affect or spotify premium family? Do we have to start a new family account? or can we still share? and how do you even see if we live in the same...
So I paid for family premium and I canceled it after the first day because I went a cheaper route and it won't give me my money back , it's been a week now and I'm this close to just deleting my Spotify and giving it a bad review, someone please help...
Hi, I signed up for Spotify with free Hulu. The Spotify account is activated, however when I try accessing Hulu, I get the error, We are unable to process your card. Please enter a different payment method or contact your card issuer to enjoy Hulu Ca...
I want to share my account with my sister. Thats why i choose the family account. I send her an invite, she had accepted it. Now it says were a family on spotify. But we cant listen music at the same time. I dont get it