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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174402 Views
  • 32 replies
  • 9 likes
  • 174402 Views
  • 32 replies
  • 9 likes

Premium Family wird nicht bestätigt, Support antwortet nicht

Hallo Nach zwei vergeblichen Versuchen den Support zu erreichen nun nochmal ein dritter Versuch über die Community vielleicht an Hilfe zu kommen. Mein Problem ist, dass mein Family Abo einfach nicht bestätigt wird. Ich wohne im selben Haus wie der "B...

  • Casual Listener
  • Hallo  Nach zwei vergeblichen Versuchen den Support zu erreichen nun nochmal ein dritter Versuch über die Community vielleicht an Hilfe zu kommen.  Mein Problem ist, dass mein Family...
  • Maxim
  • Spotify Star
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hey someone please reply/ que alguien me conteste!!!

ayer hice una pregunta y nadie me contesta!!!!!!!!!! Necesito que alguien me pueda dar un número de contacto o algún correo de respuesta!! yesterday i make a question and nobody reply meeeee!!! I need a phone Number or a contact email! I want my mone...

  • Casual Listener
  • ayer hice una pregunta y nadie me contesta!!!!!!!!!! Necesito que alguien me pueda dar un número de contacto o algún correo de respuesta!! 😠😠   yesterday i make a question and nobody reply m...
  • Chris
  • Spotify
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

How can i check the home address that i used to register my spotify premium?

Hi, today I tried to add my brother to join my Spotify premium for Family but it is said that I can't invite the people who do not live in the same place as I do. And so my brother can't join me.It also doesn't help the fact that I forgot what addres...

  • Casual Listener
  • Hi, today I tried to add my brother to join my Spotify premium for Family but it is said that I can't invite the people who do not live in the same place as I do. And so my brother can't join me....
  • martinccarbonel
  • Casual Listener
  • 3560 Views
  • 5 replies
  • 1 likes
  • 3560 Views
  • 5 replies
  • 1 likes

So Done with Spotify!!!

I upgaded my subrsription to spoitfy family but none of my family can gain access!!! No one helps. Support is terrifble and I am 1 day away from canceling entirely!!! Does anyone have any advice on how other members can actually get going when they h...

  • Newbie
  • I upgaded my subrsription to spoitfy family but none of my family can gain access!!! No one helps. Support is terrifble and I am 1 day away from canceling entirely!!! Does anyone have any advice on h...
  • SaraiSound
  • Roadie
  • 275 Views
  • 1 replies
  • 2 likes
  • 275 Views
  • 1 replies
  • 2 likes

Premium for Family

Hello, I am trying to invite and fix my sister's account to join Spotify Premium for Family, however, it keeps saying, "we couldn't confirm that you live at the same address as the main account holder." Is there any way I can retrieve the details use...

  • Newbie
  • Hello, I am trying to invite and fix my sister's account to join Spotify Premium for Family, however, it keeps saying, "we couldn't confirm that you live at the same address as the main account h...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Não consigo aceder ao Premium Familiar

Oi! Tenho um membro da família que não consegue aderir ao nosso Premium Familiar, aparecendo esta imagem: por favor me indiquem como resolver este problema.

  • Newbie
  • Oi!  Tenho um membro da família que não consegue aderir ao nosso Premium Familiar, aparecendo esta imagem:  por favor me  indiquem como resolver este problema. 
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Invite Email Is Not Being Sent

Hi all! I've been trying to add my daughter to my premium family account with no success for a long time now. I have cancelled the invite & re-sent many times. I have also deleted her & then re-added her, but for some reason no invite is being sent t...

  • Newbie
  • Hi all!  I've been trying to add my daughter to my premium family account with no success for a long time now. I have cancelled the invite & re-sent many times. I have also deleted her &a...
  • Papabear
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot credentials and email is wrong

I have family account for which i am paying monthly. I've been logout from my account and i forgot my username and password and to make it more complicated the email address on my account is my old work email which i do nit have access to as i left m...

  • Newbie
  • I have family account for which i am paying monthly. I've been logout from my account and i forgot my username and password and to make it more complicated the email address on my account is my old w...
  • Chris
  • Spotify
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Problemas com o plano familiar

Estou com um problema no meu plano familiar.Estava utilizando normalmente o aplicativo porém fui descadastrado do plano familiar e agora não consigo mais entrar.foi reenviado um novo código porém aparece que não moro na mesma residência.O que fazer ?...

  • Newbie
  • Estou com um problema no meu plano familiar. Estava utilizando normalmente o aplicativo porém fui descadastrado do plano familiar e agora não consigo mais entrar. foi reenviado um novo código porém...
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Cannot find who is the admin of our family plan

Hi, I opened a long time ago a spotify family account for my mother but it turns out she is the only one using it. I am trying to cancel it but in the premium for family tab it says that she is not the admin. I am not either and we are the only ones ...

  • Newbie
  • Hi, I opened a long time ago a spotify family account for my mother but it turns out she is the only one using it.  I am trying to cancel it but in the premium for family tab it says that she i...
  • Bittencourt
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Family plan issues checking address

I have a family plan and my wife was using it for some months.Suddenly she was removed and every time that I try to add her back to my family account, I receive the same message that cannot verify address.I didn´t change my address or moved to a new ...

  • Newbie
  • I have a family plan and my wife was using it for some months. Suddenly she was removed and every time that I try to add her back to my family account, I receive the same message that cannot v...
  • SpotCreated
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Family Plan to Students

I am currently on a family plan with my friend. We are both in college now and if we both have student accounts then it will be $5 cheaper and we both get hulu. How can I make it so instead of one family plan with both of us on it we can have two stu...

  • Newbie
  • I am currently on a family plan with my friend. We are both in college now and if we both have student accounts then it will be $5 cheaper and we both get hulu. How can I make it so instead of one family...
  • jsannn
  • Community Legend
  • 749 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Student
    student plan
  • 749 Views
  • 1 replies
  • 0 likes

Student using Family Account, eligible for free hulu?

Hi, I am currently a student using a family spotify account. Is it possible for me to gain access to a hulu subscription with my current plan?

  • Newbie
  • Hi, I am currently a student using a family spotify account. Is it possible for me to gain access to a hulu subscription with my current plan?
  • Maxim
  • Spotify Star
  • 1388 Views
  • 1 replies
  • 2 likes
  • 1388 Views
  • 1 replies
  • 2 likes

Solved!! Premium & premium for family

I just recently acquired Spotify premium with a gift card thinking it would be premium for family. I'm really disappointed, does anyone know if there's a way for me to change the subscription to premium for family?

  • Newbie
  • I just recently acquired Spotify premium with a gift card thinking it would be premium for family. I'm really disappointed, does anyone know if there's a way for me to change the subscription to p...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Accidentally bought a family plan instead of premium

As title says. I just upgraded my account and hoping to switch it over for a possible refund?

  • Newbie
  • As title says. I just upgraded my account and hoping to switch it over for a possible refund?
  • Maxim
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

No se puede validar el domicilio

Estoy tratando de suscribir a mi hija mayor y me indica el sistema que el domicilio no es el mismo de la cuenta titular. Necesito ayuda para poder agregarla

  • Newbie
  • Estoy tratando de suscribir a mi hija mayor y me indica el sistema que el domicilio no es el mismo de la cuenta titular. Necesito ayuda para poder agregarla
  • SaraiSound
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! 503 Service Unavailable

Hi, i cannot connect to spotify server to accept an invitation for family plan. I get: 503 Service UnavailableNo server is available to handle this request. Please help!

  • Casual Listener
  • Hi,   i cannot connect to spotify server to accept an invitation for family plan.   I get:  503 Service Unavailable No server is available to handle this request.   P...
  • Bittencourt
  • Spotify Star
  • 12638 Views
  • 6 replies
  • 1 likes
  • 12638 Views
  • 6 replies
  • 1 likes

Cobrança de R$ 10,00

Realizei uma alteração de meu cartão de crédito, e automaticamente foi descontado um valor de R$ 10,00 na minha fatura. Como isso nunca ocorreu antes, gostaria de saber do que se trata, e com f aço para extorná-la caso necesário

  • Newbie
  • Realizei uma alteração de meu cartão de crédito, e automaticamente foi descontado um valor de R$ 10,00 na minha fatura.   Como isso nunca ocorreu antes, gostaria de saber do que se trata, e co...
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Exclusão de membros do plano Familia

Estamos com um grave problema, moramos juntos em vitória da conquista, mas viajamos muito e todas vezes que eu faço alguma viagem, meus membros são desconectados do plano ou se alguém faz uma viagem, ele é desconectado. O que fazer?!

  • Newbie
  • Estamos com um grave problema, moramos juntos em vitória da conquista, mas viajamos muito e todas vezes que eu faço alguma viagem, meus membros são desconectados do plano ou se alguém faz uma viagem,...
  • Bittencourt
  • Spotify Star
  • 2162 Views
  • 1 replies
  • 0 likes
  • 2162 Views
  • 1 replies
  • 0 likes

FAMILY PLAN ISSUE PLEASE HELP

I recently switched to family plan with my wife. We use spotify at the same time frequently, and often times my stream is paused because "it is being used in a different place." Any suggestions? THanks

  • Newbie
  • I recently switched to family plan with my wife.  We use spotify at the same time frequently, and often times my stream is paused because "it is being used in a different place."   &n...
  • Titox
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes