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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168837 Views
  • 32 replies
  • 9 likes
  • 168837 Views
  • 32 replies
  • 9 likes

Superuser Contribution Failed with the Confirmation of Living Together

Hello,My Brother created a Spotify Family Account, but my sister and me can't accept the invitation. We chose the same adress but Spotify can't confirm that we live under the same roof.Can someone help us?Thanks

  • Newbie
  • Hello, My Brother created a Spotify Family Account, but my sister and me can't accept the invitation. We chose the same adress but Spotify can't confirm that we live under the same roof. Can s...
  • MonicaM_Bogota
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged fo months

I upgraded from Premium to Premium For Family, after that i noticed that i got double charged for months for Spotify Premium and Premium For Family in one account, how come?

  • Newbie
  • I upgraded from Premium to Premium For Family, after that i noticed that i got double charged for months for Spotify Premium and Premium For Family in one account, how come? 
  • MonicaM_Bogota
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution i, main subscriber, family plan wont work

i bought the family plan, everyone who was invited works, no ads, able to select songs etc. but when i log in, it doesnt work. i deleted and redownloaded. i reset password. nothing works. please help!!!!!!!

  • Newbie
  • i bought the family plan, everyone who was invited works, no ads, able to select songs etc. but when i log in, it doesnt work. i deleted and redownloaded. i reset password. nothing works. please help!!!!!!!
  • MonicaM_Bogota
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

jag hade ett familje konto med mitt ex och nu vill jag ha ett med en annan. hur?

min fråga är som tråden heter. sjukt störrigt man inte bara kan ringa spotify o fråga om hur man gör, nu måste jag starta en tråd i något jävla forum, idioti

  • Casual Listener
  • min fråga är som tråden heter. sjukt störrigt man inte bara kan ringa spotify o fråga om hur man gör, nu måste jag starta en tråd i något jävla forum, idioti
  • fuspotyfyandyoy
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

conta inexistente

Tenho uma conta que não existe mais, mesmo assim o valor premium é cobrado. O que posso fazer ?

  • Newbie
  • Tenho uma conta que não existe mais, mesmo assim o valor premium é cobrado. O que posso fazer ?
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Assinatura paga, porém conta suspensa

Faço parte do plano familiar, porém a titular da conta é minha irmã. A conta consta como paga, inclusive o recibo online está disponível. Entretanto a conta premium foi suspensa essa noite pra todos nós. Como proceder?

  • Newbie
  • Faço parte do plano familiar, porém a titular da conta é minha irmã. A conta consta como paga, inclusive o recibo online está disponível. Entretanto a conta premium foi suspensa essa noite pra todos ...
  • Bittencourt
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Erro no plano familiar

Dois membros do meu plano familiar foram tirados do plano sem mais nem menos. Eu estou a dias tentando colocar eles de volta no plano, reenvio os convites, mas na hora do cadastro aparece "Você não pode participar deste Plano Premium Familiar.Não foi...

  • Newbie
  • Dois membros do meu plano familiar foram tirados do plano sem mais nem menos. Eu estou a dias tentando colocar eles de volta no plano, reenvio os convites, mas na hora do cadastro aparece "Você não p...
  • HeliosPavese
  • Newbie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM FAMILY PLAN

yo soy la que paga un plan premium de mi familia, pero, por mas de que el sistema el lo que no es la practica me reconoce mi cuenta cono premium cuando quiero acceder a herramientas de una cuenta premium me dice que no lo soy. no se como hacer para q...

  • Newbie
  • ...amiliar si me cobrara nuevamente por el mismo servicio. NO SE QUE HACER! My account is the one that is paying for my family's plan, but even though Spotify says that my account is premium it doesn't w...
  • MonicaM_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Error

My mother got a spotify family package and I was on it for months. Now I got kicked out and when I try to get in again i get a message saying that they can't confirm that I live with the person paying the for the package. I live in the exact same hou...

  • Newbie
  • My mother got a spotify family package and I was on it for months. Now I got kicked out and when I try to get in again i get a message saying that they can't confirm that I live with the person p...
  • MonicaM_Bogota
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Ya contaba con Plan Familiar Premium, cambié de forma de pago y se eliminaron mis familiares

  • Casual Listener
  • Ya contaba con Plan Familiar Premium, cambié de forma de pago y se eliminaron mis familiares
  • osornios
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Direccion plan familiar

Puse por error un cp en la direccion y ya no me deja volver al grupo de la familia ya me reenciaron invitacion y nada

  • Newbie
  • Puse por error un cp en la direccion y ya no me deja volver al grupo de la familia ya me reenciaron invitacion y nada
  • osornios
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution no puedo validar cuenta plan familiar por la no tener la misma dirección que cuenta principal

no puedo validar cuenta plan familiar por la no tener la misma dirección que cuenta principal y usando el mismo codigo postal con la cual se creo la cuenta principal.

  • Newbie
  • no puedo validar cuenta plan familiar por la no tener la misma dirección que cuenta principal y usando el mismo codigo postal con la cual se creo la cuenta principal.  
  • fannyfannyo
  • Regular
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Familien Mitglieder können nicht bestätigt werden.

Bei mir kann ich meine Familien Mitglieder nicht bestätigen. Weil nicht anerkannt wird, dass wir im selben Haus wohnen. Ich bitte schleunigst um Hilfe sonst kündige ich meine Spotify Mitgliedschaft!

  • Newbie
  • Bei mir kann ich meine Familien Mitglieder nicht bestätigen. Weil nicht anerkannt wird, dass wir im selben Haus wohnen. Ich bitte schleunigst um Hilfe sonst kündige ich meine Spotify Mitgliedschaft!
  • aweiprjgtaskldf
  • Newbie
  • 596 Views
  • 5 replies
  • 1 likes
  • 596 Views
  • 5 replies
  • 1 likes

The adress is wrong

Hi,I am on the spotify premium family. My mom's account went to free and I sent the code to her. But when we put the address always says there is something wrong. Since I know I can not change the address. For me to change the address I need to make ...

  • Newbie
  • Hi,I am on the spotify premium family. My mom's account went to free and I sent the code to her. But when we put the address always says there is something wrong. Since I know I can not change the a...
  • supimpabr
  • Newbie
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Problemas con Plan Familiar Premium

‪Hola tengo una cuenta Premium Familiar la cual active aproximadamente en junio del 2016, todo marchaba bien hasta que en una ocacion no pude realizar el pago y una de las integrantes del grupo familiar realizó el pago desde su cuenta y nos envió la ...

  • Newbie
  • ‪Hola tengo una cuenta Premium Familiar la cual active aproximadamente en junio del 2016, todo marchaba bien hasta que en una ocacion no pude realizar el pago y una de las integrantes del grupo famil...
  • 264 Views
  • 0 replies
  • 1 likes
  • 264 Views
  • 0 replies
  • 1 likes

Paid but not working

Hay guys. Have a little Problem. I've paid for premium with a gift Card a few Days ago and now i can't skip songs on my spotifyaccount and it says i have to get premium to do that. What can i do now?

  • Newbie
  • Hay guys. Have a little Problem. I've paid for premium with a gift Card a few Days ago and now i can't skip songs on my spotifyaccount and it says i have to get premium to do that. What can i do now?
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

How to gift a subscription to my little brother.

My brother and I are 18 years apart. He just turned 14 and I want to gift him Spotify. He lives with me part time through the year and the other with another family member in another state. So he is both a student and a family member... Both options ...

  • Newbie
  • My brother and I are 18 years apart. He just turned 14 and I want to gift him Spotify. He lives with me part time through the year and the other with another family member in another state. So he i...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Can i merge standard accounts with a premium family account?

Does anyone know if i am able to merge standard accounts into a Premium Family account?My other family members have standard accounts not premium accounts and i am wondering if they can still be merged even though their accounts are standard?

  • Newbie
  • Does anyone know if i am able to merge standard accounts into a Premium Family account? My other family members have standard accounts not premium accounts and i am wondering if they can still b...
  • eblackrose00
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Choose File buttom did not work ?

I didint chose file on pay page. But my bank let this pay. I didnt click "choose file" buttom ? Why

  • Newbie
  • I didint chose file on pay page. But my bank let this pay. I didnt click "choose file" buttom ? Why
  • 143 Views
  • 0 replies
  • 1 likes
  • 143 Views
  • 0 replies
  • 1 likes

Why U kicking my family ?

Why isn't there a way to contact you??

  • Casual Listener
  • Why isn't there a way to contact you?? <message snipped for language>
  • Jacob
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes