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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166213 Views
  • 32 replies
  • 9 likes
  • 166213 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family Plan Accepted but Not Working

My mom recently got the family plan for us, and i accepted the invite, but my app is not letting me use premium features. I went to click the invite link again but it said I was already part of the family. How can I get my app to register than I have...

  • Newbie
  • My mom recently got the family plan for us, and i accepted the invite, but my app is not letting me use premium features. I went to click the invite link again but it said I was already part of the family...
  • MaryS
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spoitify Family isn't working anymore (partially)

Me and my family are using spotify family.But my spotify premium isn't working suddenly. Nobody has canceled anything...I am searching for help..I've almost tried to log in again, but nothing chanced.Important: Only my Spotify Premium isn't working!!...

  • Newbie
  • Me and my family are using spotify family. But my spotify premium isn't working suddenly. Nobody has canceled anything... I am searching for help.. I've almost tried to log in again, but nothing c...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Premium (street number)

We have family premium but we don't know our street number and we can't find out so how can we update our spotify free to premium?

  • Newbie
  • We have family premium but we don't know our street number and we can't find out so how can we update our spotify free to premium?
  • 883 Views
  • 0 replies
  • 1 likes
  • 883 Views
  • 0 replies
  • 1 likes

Change to payments for individuals moving to family account

When an indiviual who is already a premium subcriber moves to a family account how is their indiviual subscription payment treated? Do they have to cancel the automatic monthly payment or is this stopped automatically by spotify.

  • Newbie
  • When an indiviual who is already a premium subcriber moves to a family account how is their indiviual subscription payment treated? Do they have to cancel the automatic monthly payment or is this s...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Difference in charges for Spotify Family

Hi!I understand that Spotify Premium for Family is charging S$14.98/month as seen here: https://www.spotify.com/sg-en/family/However, my monthly statement from the bank shows that I am charged S$15.40/month. Is there a reason why I am charged differe...

  • Newbie
  • Hi! I understand that Spotify Premium for Family is charging S$14.98/month as seen here: https://www.spotify.com/sg-en/family/ However, my monthly statement from the bank shows that I am c...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Cannot Add Members To My Family Premium Account

Hi, I have Family Premium Account. However, when I try to add new members, they get error and cannout be added. The error is "We cannot verify your address." One member has no problem about this, he could join with no errors. But others get this erro...

  • Newbie
  • Hi,   I have Family Premium Account. However, when I try to add new members, they get error and cannout be added. The error is "We cannot verify your address." One member has no problem a...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium for Family Visibility

If I have a Premium for Family account, can other members of the account see my profile and saved music, even if I have it set to private?

  • Newbie
  • If I have a Premium for Family account, can other members of the account see my profile  and saved music, even if I have it set to private?
  • Alfredo
  • Roadie
  • 1265 Views
  • 1 replies
  • 0 likes
  • 1265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Accounts switched around/cannot log in.

My 3 other family members and I are all on a Spotify family account. I can access my account on mobile perfectly fine, and so can Stephanie.Just recently 2 of the members have not been able to log in. Ryan cannot access his account from the mobile ap...

  • Newbie
  •  My 3 other family members and I are all on a Spotify family account. I can access my account on mobile perfectly fine, and so can Stephanie. Just recently 2 of the members h...
  • Alfredo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invoice is not correct....

Have today change my premium account through Telia for Spotify to premium family. When I log in to my Spotify account, and read under subscription Spotify will charge a much higher amount than the monthly premium for the premium family. What has beco...

  • Newbie
  • Have today change my premium account through Telia for Spotify to premium family. When I log in to my Spotify account, and read under subscription  Spotify will charge a much higher amount t...
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there an easy way to share ALL your playlists within your family?

I just created a family account because my kids want to be able to hear music at the same time. They don't have their own tablets yet so we share our tablets with them. Is there a way to have ALL playlists always shared within your family? Also new o...

  • Newbie
  • I just created a family account because my kids want to be able to hear music at the same time. They don't have their own tablets yet so we share our tablets with them. Is there a way to have ALL p...
  • Alfredo
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to accept invite for family premium

i invited my son's email add, he received the email sent, but when we click on the link to join the premium for family, it wont allow . it says that the account is already join with a premium family.how can we verify that? i already open his spotify ...

  • Newbie
  • i invited my son's email add, he received the email sent, but when we click on the link to join the premium for family, it wont allow . it says that the account is already join with a premium family...
  • Alfredo
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

When i created the family account i used the wrong name is there a way to change it.

  • Newbie
  • When i created the family account i used the wrong name is there a way to change it.
  • Alfredo
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution An other user is became admin of Family Account weird?

Hi I was the admin of my account and I have my CC on the family account. But somehow an family other user became the admin of my account. I can invite other family members but when I try to change plan I get an error to try it later.It's a weird prob...

  • Visitor
  • Hi I was the admin of my account and I have my CC on the family account. But somehow an family other user became the admin of my account. I can invite other family members but when I try to c...
  • Alfredo
  • Roadie
  • 235 Views
  • 1 replies
  • 1 likes
  • 235 Views
  • 1 replies
  • 1 likes

Superuser Contribution Discount Family Subscriptions!

Ein Familie?ienmitglued kann nicht Familie!y nutzen, trotz selber Adresse, wie sollten die Adresse bestätigt werden?

  • Newbie
  • Ein Familie?ienmitglued kann nicht Familie!y nutzen, trotz selber Adresse, wie sollten die Adresse bestätigt werden?
  • Alfredo
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Swtiching between family account

Hello! I'm a little concerned about the following question: I'm the owner of a spotify family account, but I would like to cancel that account and join another family account, but that time I'll not be the owner. The question is: all other people who...

  • Casual Listener
  •  Hello!   I'm a little concerned about the following question: I'm the owner of a spotify family account, but I would like to cancel that account and join another family account, but t...
  • Alfredo
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

family subscription not working

I currently have a family subscription that worked ok for more than 6 months, for me and the other 4 family members that live with me . We recently received emails asking us to confirm our postal codes and cancelled the premium access for the other m...

  • Newbie
  • I currently have a family subscription that worked ok for more than 6 months, for me and the other 4 family members that live with me . We recently received emails asking us to confirm our postal c...
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

invited family member but it says adress doesn`t match

Hi all, I have premium family and wanted to invite my son. He received the invitation and needed to type in the adress. It said he can`t be verified, as it is not the same adress. But when I look into my spotify account I can`t find any adress that I...

  • Newbie
  • Hi all, I have premium family and wanted to invite my son. He received the invitation and needed to type in the adress. It said he can`t be verified, as it is not the same adress. But when I look i...
  • osornios
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Cambiar Administrador

Necesito ayuda, hace unos meses un compañero de trabajo me añadio a su plan familiar con lo cual estube sin problemas, hace poco se cancelo mi suscripcion con el y pase a ser usuario free. Actualize mi cuenta a una cuenta familiar pero aparece el nom...

  • Newbie
  • Necesito ayuda, hace unos meses un compañero de trabajo me añadio a su plan familiar con lo cual estube sin problemas, hace poco se cancelo mi suscripcion con el y pase a ser usuario free. Actualize ...
  • osornios
  • Spotify Star
  • 1019 Views
  • 1 replies
  • 0 likes
  • Account
  • 1019 Views
  • 1 replies
  • 0 likes

Spotify family subscriptions

I paid for the account but did not get a link to send to members. Is there a way to get a new link without getting a new account?

  • Newbie
  • I paid for the account but did not get a link to send to members. Is there a way to get a new link without getting a new account?
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes