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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167553 Views
  • 32 replies
  • 9 likes
  • 167553 Views
  • 32 replies
  • 9 likes

Spotify Family Problem

I have purchased Spotify Family Premium, and so far I have added two accounts, however, for one family member, Spotify Premium hasn't taken effect. Any help?

  • Casual Listener
  • I have purchased Spotify Family Premium, and so far I have added two accounts, however, for one family member, Spotify Premium hasn't taken effect. Any help?
  • NathanBunney
  • Casual Listener
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Premium for family

Hi, anyone could tell me why a few days back Spotify send an email to say that i'm not eligible for the premium for family which I have been in it for 3 months or so. would be great to get some help from Spotify team as soon as possible

  • Newbie
  • Hi, anyone could tell me why a few days back Spotify send an email to say that i'm not eligible for the premium for family which I have been in it for 3 months or so. would be great to get some h...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

What if me and my family live in different cities

Does that mean we cannot take advantage of the Spotify Premium for family? How do they know?

  • Newbie
  • Does that mean we cannot take advantage of the Spotify Premium for family? How do they know?
  • OptimuzKrice
  • Roadie
  • 783 Views
  • 1 replies
  • 0 likes
  • 783 Views
  • 1 replies
  • 0 likes

Charged for family premium but my account says Free whilst my husbands is working.

I have been using Spotify family premium for a few months now with no concern. My paypal shows the recurring payment of $17.99 going through yesterday on the 1st June for the next month but yesterday my account suddenly stopped working. It has revert...

  • Visitor
  • I have been using Spotify family premium for a few months now with no concern. My paypal shows the recurring payment of $17.99 going through yesterday on the 1st June for the next month but y...
  • osornios
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Help

I currently have Spotify premium and have a few questions.I want to upgrade to a family account. I currently pay through my phone bill. Would I have to cancel my current subscription or can I literally upgrade and keep paying the same way?Also I have...

  • Newbie
  • I currently have Spotify premium and have a few questions. I want to upgrade to a family account. I currently pay through my phone bill. Would I have to cancel my current subscription or can I l...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Family premium

I have just upgrade my accont to premium for family. Invitation have been sent and confirm. We can still not listen to different music...

  • Casual Listener
  • I have just upgrade my accont to premium for family. Invitation have been sent and confirm. We can still not listen to different music...
  • osornios
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Roro mtz

E creado varias cuentas alternativas para mi uso personal, y me las han bloqueado, necesito que me las desbloqueen o dejare de usar el plan fsmiliar

  • Visitor
  • E creado varias cuentas alternativas para mi uso personal, y me las han bloqueado, necesito que me las desbloqueen o dejare de usar el plan fsmiliar
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Conta Universitária

Ficaram de me ligar para verificar minha autenticidade como universitário e até agora nada e já vai fazer 1 semana que contratei o plano..

  • Newbie
  • Ficaram de me ligar para verificar minha autenticidade como universitário e até agora nada e já vai fazer 1 semana que contratei o plano..
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Superuser Contribution Duda con mi plan familiar

Ya pague el plan familiar y ya me confirmo que pague pero mi cuenta sigue siendo cuenta gratis

  • Visitor
  • Ya pague el plan familiar y ya me confirmo que pague pero mi cuenta sigue siendo cuenta gratis
  • Aimee_T
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

spotify 10€ code enable for 3 months premium?

Hello everyone, i just wanted to know if a spotify code of 10€ is able to activate 3 months of premium -Poll3x

  • Casual Listener
  • Hello everyone,  i just wanted to know if a spotify code of 10€ is able to activate 3 months of premium 🙂   -Poll3x
  • Poll3x
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

familie

Hallo,Ik wil graag inloggen met spotify premium voor familie maar als ik dat wil doen staat er dat er niet besvestigd kan worden dat ik op hetzelfde adres woon als de primaire account beheerder. Kan daar wat aan gedaan worden?Siebe van Wamelen

  • Newbie
  • Hallo, Ik wil graag inloggen met spotify premium voor familie maar als ik dat wil doen staat er dat er niet besvestigd kan worden dat ik op hetzelfde adres woon als de primaire account beheerder. Ka...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Why can't my daughter and I use spotify at the same time on our iphones with premium family?

I recently subsbscribed to premium family, and included my daughter, but each time we try to listen from our different iphones, i can only hear her music. It says on my phoen that I am connected and listneing to hers.

  • Newbie
  • I recently subsbscribed to premium family, and included my daughter, but each time we try to listen from our different iphones, i can only hear her music. It says on my phoen that I am connected a...
  • Maxim
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Spotify Family

Hello,I used to have a spotify premium account. But now I wanna be part of a family account. But when my sister sends the mail I don't receive it. So I open up through the link and it says my account is already with a family account...which isn't rig...

  • Newbie
  • Hello, I used to have a spotify premium account. But now I wanna be part of a family account. But when my sister sends the mail I don't receive it. So I open up through the link and it says my a...
  • 332 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 332 Views
  • 0 replies
  • 0 likes

Solved!! Moving between two countries

Hello, I want to subscribe to the familly pack but I have a question and I do not find any response anywhere.I'm living in Canada, I will be the owner of the subscription. I want to add my wife but she is in another country now. We live tohether in C...

  • Newbie
  • Hello,   I want to subscribe to the familly pack but I have a question and I do not find any response anywhere. I'm living in Canada, I will be the owner of the subscription. I want to add my...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

I've been charged even though Im a family group and not the direct account holder

Hi, can anyone help?I've been on my brothers spotify account for months now, however on the 17th may I was changed 9.99 out of the blue????I'm very confused to why this has happened?It's my brothers Spotify he pays it and has done for last 6 months o...

  • Casual Listener
  • Hi, can anyone help? I've been on my brothers spotify account for months now, however on the 17th may I was changed 9.99 out of the blue???? I'm very confused to why this has happened? It's my bro...
  • Jacob
  • Community Legend
  • 372 Views
  • 5 replies
  • 0 likes
  • 372 Views
  • 5 replies
  • 0 likes

Cobro de mas

Hace un par de dias me suscribi al plan familiar y pague la suscripcion con mi tarjeta de debito en el recibo que me llego sale 28.9 mientras que el cargo hecho a la tarjeta es de 31.5 se que no es mucha la diferencia pero es una diferencia y quisier...

  • Casual Listener
  • Hace un par de dias me suscribi al plan familiar y pague la suscripcion con mi tarjeta de debito en el recibo que me llego sale 28.9 mientras que el cargo hecho a la tarjeta es de 31.5 se que no es m...
  • OptimuzKrice
  • Roadie
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

My whole family acct cancel by Spotify

Hey, it been a week my wife and my 2 brother acct have issues, keep on asking the postal code and address, after they give the right info they still have the issue, can u guys get back to me about this?

  • Visitor
  • Hey, it been a week my wife and my 2 brother acct have issues, keep on asking the postal code and address, after they give the right info they still have the issue, can u guys get back to me about th...
  • OptimuzKrice
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

¿Por qué en mi resumen de tarjeta de crédito me llegan cuentas que no poseo?

Mi nombre es Facundo, soy de Argentina y tengo mi cuenta de Spotify, junto con la de mi hermano, adheridas al débito bancario con mi tarjeta VISA donde me llegan, aparte de las cuentas de mi hermano y propia, otras tres que desconozco de quien sean. ...

spotify.jpg
  • Newbie
  • Mi nombre es Facundo, soy de Argentina y tengo mi cuenta de Spotify, junto con la de mi hermano, adheridas al débito bancario con mi tarjeta VISA donde me llegan, aparte de las cuentas de mi hermano ...
  • itu_
  • Community Legend
  • 2651 Views
  • 1 replies
  • 1 likes
  • 2651 Views
  • 1 replies
  • 1 likes

Familiar premium problem

Hi! My brother and I share the same house and he can't use Spotify because supposedly he does not live in THE same house

  • Newbie
  • Hi! My brother and I share the same house and he can't use Spotify because supposedly he does not live in THE same house
  • itu_
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes