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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166969 Views
  • 32 replies
  • 9 likes
  • 166969 Views
  • 32 replies
  • 9 likes

Multiple persons streaming music at the same time

Is it possible to stream music for more than one person at the time, if you're using Spotify Family?

  • Newbie
  • Is it possible to stream music for more than one person at the time, if you're using Spotify Family?
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

after the premium ends will your downloaded musics remove?

i used 7 day trial and downloaded about 1gB music and after 7 days end i purchased a premium code and after i went back to my library the downloaded musics was gone and i had to download them again will it happen again after my 30 days ends? what sho...

  • Casual Listener
  • i used 7 day trial and downloaded about 1gB music and after 7 days end i purchased a premium code and after i went back to my library the downloaded musics was gone and i had to download them again w...
  • Maxim
  • Spotify Star
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Melina zelaya

Estoy teniendo un problema con el una cuenta familiar. Me aparece la persona que agregue como activa pero en su movil no aparece como premium. Y me lo estan cobrando. Como lo soluciono?

  • Newbie
  • Estoy teniendo un problema con el una cuenta familiar. Me aparece la persona que agregue como activa pero en su movil no aparece como premium. Y me lo estan cobrando. Como lo soluciono?
  • hotnspicyyyyyy
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Spotify stort opeens 9,99 op mijn rekening

Ik weet niet wat het is volgens mij had ik gewoon 0,99 cent betaalt voor het proefpakket die heb ik dan nu afgezegd maar nu stort spotify mij opeens 9,99 moet ik dit terugstorten? Ik ben bang dat ik dan problemen krijg ofzo !? Wat moet ik doen?

  • Newbie
  • Ik weet niet wat het is volgens mij had ik gewoon 0,99 cent betaalt voor het proefpakket die heb ik dan nu afgezegd maar nu stort spotify mij opeens 9,99 moet ik dit terugstorten? Ik ben bang dat ik ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Double payment for Spotify premium

Hi,I'm getting problems because I am paying the total fee for Spotify premium and also the fee for Spotify family. There must be an error: the 9.90€ fee for Spotify premium I have not to pay because I have a family account now. Please tell me how to ...

  • Newbie
  • Hi, I'm getting problems because I am paying the total fee for Spotify premium and also the fee for Spotify family. There must be an error: the 9.90€ fee for Spotify premium I have not to pay b...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

My family members are having problems getting Premium to work

I've sent the invites to my family members for Family Premium, and they have accepted it. However, one of them is still getting ads on their account. When she logs in online, it shows she has the Famly Premium subscription, but when she logs into her...

  • Casual Listener
  • I've sent the invites to my family members for Family Premium, and they have accepted it. However, one of them is still getting ads on their account. When she logs in online, it shows she has the F...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Include existing Spotify members to Spotify Premium Family

My wife, son and I were all Premium members when I thought it would be a good idea for a family membership. Changed my account to Premium for Family and included my other sons. But how do I include the two subscriptions that are already registered?

  • Newbie
  • My wife, son and I were all Premium members when I thought it would be a good idea for a family membership. Changed my account to Premium for Family and included my other sons.   But how do I...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify family problem

I can't join my mother's spotify family because the website tells me that mine address isn't the same as my mother's, but live with her. How can I join?

  • Casual Listener
  • I can't join my mother's spotify family because the website tells me that mine address isn't the same as my mother's, but live with her. How can I join?
  • staywithmeross_
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Can´t play some albums in Premium

I have spotify family premium, but i cant hear a album and a friend dont have Premium and can hear the album. Why? Thanks for the help

  • Casual Listener
  • I have spotify family premium, but i cant hear a album and a friend dont have Premium and can hear the album. Why?   Thanks for the help
  • Maxim
  • Spotify Star
  • 363 Views
  • 5 replies
  • 0 likes
  • 363 Views
  • 5 replies
  • 0 likes

Plan familiar

¿Donde debo hacer la respuesta cuando Spotify me pregunta, si una de las cuentas del plan familiar me pertenece ??

  • Casual Listener
  • ¿Donde debo hacer la respuesta cuando Spotify me pregunta, si una de las cuentas del plan familiar me pertenece ??
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Plan Familiar

Tengo una cuenta familiar con mi mujer, vivimos en el mismo domicilio, pero hoy le habeis cancelado la cuenta porque según decis no habeis podido comprobar que vivamos juntos. ¿Como puedo solucionarlo? Gracias

  • Casual Listener
  • Tengo una cuenta familiar con mi mujer, vivimos en el mismo domicilio, pero hoy le habeis cancelado la cuenta porque según decis no habeis podido comprobar que vivamos juntos. ¿Como puedo solucionarl...
  • lajuergapadre
  • Casual Listener
  • 407 Views
  • 4 replies
  • 0 likes
  • 407 Views
  • 4 replies
  • 0 likes

Spotify for family

Why I cant use spotify for family?For the first month it went well, but after that I got an email from spotify that they can't verify my address.I lived with the same address, whats wrong with that?!!Can somebody explain this to me?I feel disadvantag...

  • Newbie
  • Why I cant use spotify for family? For the first month it went well, but after that I got an email from spotify that they can't verify my address. I lived with the same address, whats wrong with t...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Premium for Family

Hi guys,yesterday my brother was kicked out from the premium plan, without any advice.Today I tried to put him back, but I can't confirm the same address, even if I try several times.I'm pretty sure that my address is the same of my brother.. What co...

  • Newbie
  • Hi guys, yesterday my brother was kicked out from the premium plan, without any advice. Today I tried to put him back, but I can't confirm the same address, even if I try several times. I'm pretty...
  • pieceofcloth
  • Newbie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! HACKED Spotify Family

I just received a mail that saiys that my paypal granted access to spotify, it says that i'm paying 14,99€ ! (i have a spotify premium account, i pay 9,99€ per month) I didn't subsribe for a Family Premium at all! Here is a screenshot that show email...

  • Newbie
  • ...Family Premium at all!    Here is a screenshot that show emails addresses that have access to my spotify account by now, i know no one in this list !!!   I am not cancelling t...
  • hotnspicyyyyyy
  • Roadie
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

Family plan

I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching between phones to play from.

  • Newbie
  • I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching b...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Problema tarjeta de regalo spotify, no le llega al destinatario

Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?

  • Newbie
  • Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?
  • 403 Views
  • 0 replies
  • 0 likes
  • Gift Card
    Premium
  • 403 Views
  • 0 replies
  • 0 likes

Setting up a family member on spotify

I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't let me save as it tells me the email address is alre...

  • Newbie
  • I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't l...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

problemas con cobro de universitario

resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!

  • Newbie
  • resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Re: University discount payment

Ayer intente de tener una cuenta premium con descuento de universitario, mi universidad si esta dentro de las que participan, de hecho realizaron el cobro durante el proceso, pero después me dijeron que no se pudo vereficar mi información de estudian...

  • Newbie
  • Ayer intente de tener una cuenta premium con descuento de universitario, mi universidad si esta dentro de las que participan, de hecho realizaron el cobro durante el proceso, pero después me dijeron ...
  • jab0803
  • Newbie
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Three month promotion for premium does it work for family ?

HiI am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??

  • Newbie
  • Hi I am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes