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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174675 Views
  • 32 replies
  • 9 likes
  • 174675 Views
  • 32 replies
  • 9 likes

Superuser Contribution SPOTIFY NÃO ME DEIXA INCLUIR MEMBROS NO PLANO PREMIUM FAMILIAR

Utilizo o Spotify Premium há mais de 1 ano, e há mais de um mês, dois membros da minha família (meu irmão e minha mãe, que moram comigo saíram do plano do nada, e agora não consigo mais incluí-los. Sempre que coloco o endereço residencial deles (o me...

  • Newbie
  • Utilizo o Spotify Premium há mais de 1 ano, e há mais de um mês, dois membros da minha família (meu irmão e minha mãe, que moram comigo saíram do plano do nada, e agora não consigo mais incluí-los. S...
  • Aimee_T
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Problema plan familiar

Tengo un plan familiar pero hace unos dias la cuenta de mi madre se salio sola del plan y al tratar de enviar la invitacion, aparece que no es posible comprobar que vivimos en el mismo lugar. estoy pagando un servicio que no estoy recibiendo. como se...

  • Casual Listener
  • Tengo un plan familiar pero hace unos dias la cuenta de mi madre se salio sola del plan y al tratar de enviar la invitacion, aparece que no es posible comprobar que vivimos en el mismo lugar. estoy p...
  • Bad_Girl25
  • Gig Goer
  • 607 Views
  • 6 replies
  • 1 likes
  • 607 Views
  • 6 replies
  • 1 likes

Solved!! Unidays connected with wrong Spotify Acc

Good Evening , My Problem is that i´ve accidentally connected Unidays with the wrong Spotify Acc and I have no Idea how to reset it . Yours , Berk Ca

  • Newbie
  • Good Evening ,     My Problem is that i´ve accidentally connected Unidays with the wrong Spotify Acc and I have no Idea how to reset it .    Yours ,   Berk Ca  
  • LordRollin
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Deleted Facebook account - can't add the new one to Premium

Hello everyone, The Facebook account of one of my family members was deleted. When she has created a new one, she couldn't run Spotify Premium. I deleted her former account from the family list and then added the new one. Howevr, she get's the messag...

  • Newbie
  • Hello everyone,   The Facebook account of one of my family members was deleted. When she has created a new one, she couldn't run Spotify Premium. I deleted her former account from the family...
  • 279 Views
  • 0 replies
  • 0 likes
  • acebook
    Subscription
  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Pregunta sobre el plan familiar y dirección

Buenas noches comunidad,Tengo una pregunta acerca de la dirección, cuando veo la dirección de mi cuenta, el código postal esta en blanco, mi cuenta esta vínculada con Facebook, y ya verifique que el código postal en mi cuenta de Facebook esta correct...

  • Newbie
  • Buenas noches comunidad, Tengo una pregunta acerca de la dirección, cuando veo la dirección de mi cuenta, el código postal esta en blanco, mi cuenta esta vínculada con Facebook, y ya verifique que...
  • Aimee_T
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ingreso familiares

Mi familia dejo de tener acceso al plan familiar, y no puedo hacerlos volver

  • Casual Listener
  • Mi familia dejo de tener acceso al plan familiar, y no puedo hacerlos volver
  • Aimee_T
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan universitarios

hola tengo problemas con lo de la subscripcion a cuenta de universitarios la eh pagado y ya mande lo que necesito de comprobante de que estoy en la universidad pero el problema esque hasta me sale en mi tarjeta que me lo han cobrado dos veces el plan...

  • Newbie
  • hola tengo problemas con lo de la subscripcion a cuenta de universitarios la eh pagado y ya mande lo que necesito de comprobante de que estoy en la universidad pero el problema esque hasta me sale en...
  • Aimee_T
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

My premium account was cancelled before I could accept my Family account invitation

Recently, my sister converted to Spotify Family. However, I accidentally deactivated my Spotify premium account before I could accept her invitation and now when I try to log in it says "we're sorry, there is no longer an active account with this use...

  • Casual Listener
  • Recently, my sister converted to Spotify Family. However, I accidentally deactivated my Spotify premium account before I could accept her invitation and now when I try to log in it says "we're s...
  • acdelli
  • Casual Listener
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión wifi domiciliaria).No he podido lograr que inicie ...

  • Newbie
  • Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión...
  • Aimee_T
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

I paid the wrong bill

Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, how can I migrate?

  • Newbie
  • Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, h...
  • ant0n1
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Não estou podendo participar do plano familia

Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã

  • Visitor
  • Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã
  • aldeyferreirade
  • Newbie
  • 440 Views
  • 3 replies
  • 0 likes
  • 440 Views
  • 3 replies
  • 0 likes

les écoles supérieurs

Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça.

  • Newbie
  • Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça. 
  • ant0n1
  • Roadie
  • 3292 Views
  • 1 replies
  • 0 likes
  • 3292 Views
  • 1 replies
  • 0 likes

setting up family does not work - it says we are in different countries!

We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription. we are in the same country

  • Newbie
  • We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription.    we are in the same country
  • Maxim
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Abonnement étudiant

Bonjour!Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois que j'ai essayé ça, deplus mon compte est toujours pas...

  • Newbie
  • Bonjour! Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois q...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Öğrenci İndirimi Ödeme Sorunu

Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?

  • Newbie
  • Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Extra payment problem

I have family premium but i am paying more 9.99TL every month. I paid on 1 May last time and i can not cancel it.

  • Newbie
  • I have family premium but i am paying more 9.99TL every month. I paid on 1 May last time and i can not cancel it.
  • Robert_W
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Problems with premium for family

We have a Family plan with 5 members in wich 3 of us got excluded of it, and when we write the infirmation, it appears that we can't join the plan, please answer.

  • Newbie
  • We have a Family plan with 5 members in wich 3 of us got excluded of it, and when we write the infirmation, it appears that we can't join the plan, please answer.
  • Robert_W
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Is it really a family plan??

Why does family have to live in the same household? You pay for your service so you should be able to share with your family.. the plan is called premium for family but you can't add your family if they don't live with you. Why can't they be like net...

  • Newbie
  • Why does family have to live in the same household? You pay for your service so you should be able to share with your family.. the plan is called premium for family but you can't add your family if t...
  • Robert_W
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes