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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 169019 Views
  • 32 replies
  • 9 likes
  • 169019 Views
  • 32 replies
  • 9 likes

Problema de pago plan familiar

Hola,Me dieron de baja el servicio y no lo puedo renovar.Ya me intentaron dar una solución pero no hubo caso alguno, me comunique con un asesor de mi banco y tarjeta MasterCard. Me dijeron que la entidad emisora de la tarjeta (MasterCard) no opera má...

  • Casual Listener
  • Hola, Me dieron de baja el servicio y no lo puedo renovar. Ya me intentaron dar una solución pero no hubo caso alguno, me comunique con un asesor de mi banco y tarjeta MasterCard. Me dijeron que ...
  • jeropaiva
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Family address not working

Im sending the invite for my sister, that she live with me and when she input the code area where we live the spotify block her to be invited in my family plan, HOW can i solve that?

  • Newbie
  • Im sending the invite for my sister, that she live with me and when she input the code area where we live the spotify block her to be invited in my family plan, HOW can i solve that? 
  • MattSuda
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

switching from apple spotify to premium family

my wife has spotify through an apple app. is there a way she can save her music playlists and start a free spotify account to join with my premium family plan? all i can find is that she needs to cancell her spotify through her apple app and set up s...

  • Newbie
  • my wife has spotify through an apple app. is there a way she can save her music playlists and start a free spotify account to join with my premium family plan? all i can find is that she needs to c...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Can we share one account and use it simultaneously?

My girlfriend and I are apart a lot traveling for work. We'd like to share one account so we don't have to add music separately. We like to see what each other has. But we need to be able to play simultaneiously on separate mobile devices. We we don'...

  • Newbie
  • ...imultaneiously on separate mobile devices.    We we don't mind paying for Family Premium, but if we still gave separate accounts it doesn't really do what we want.    P...
  • MattSuda
  • Spotify Star
  • 126838 Views
  • 1 replies
  • 0 likes
  • 126838 Views
  • 1 replies
  • 0 likes

family plan: forces playing playlist from another account

I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I thought everything was separate but the playlists s...

  • Newbie
  • I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I...
  • MattSuda
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Dirección Domicilio

Tengo un gran problema con el tema del plan familiar al momento de invitar.Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me pidieron ingresar una dirección o algo por el estilo...

  • Casual Listener
  • Tengo un gran problema con el tema del plan familiar al momento de invitar. Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me...
  • eliana_colsan
  • Newbie
  • 623 Views
  • 2 replies
  • 0 likes
  • 623 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar premium

Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?

  • Visitor
  • Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?
  • Maria_B
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 241 Views
  • 1 replies
  • 0 likes

It asks family members for adress

I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed my work, home and old adress and nothing worked)Help!

  • Casual Listener
  • I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed m...
  • Maxim
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Trotz bezahltem Family keine Premium Status

Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso wie der Bezahlvorgang über Klarna welcher bereits kom...

  • Newbie
  • Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso w...
  • Maxim
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

where can i edit my address if I login with facebook account?

i created a familiar premium account, but i dont know where to put my address, i login with fb account

  • Newbie
  • i created a familiar premium account, but i dont know where to put my address, i login with fb account
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Family premium disjoint

I signed my brother as a family member at some point his account has been deleted from my family premium and now he cant join because it says our addresses dont match can somebody help me ?

  • Casual Listener
  • I signed my brother as a family member at some point his account has been deleted from my family premium and now he cant join because it says our addresses dont match can somebody help me ?
  • KatesHere
  • Community Legend
  • 423 Views
  • 5 replies
  • 1 likes
  • 423 Views
  • 5 replies
  • 1 likes

Solved!! Family Premium

I'm thinking of getting family premium and im wondering if the saved and downaloaded music i have will still exist after i the family premium becuase ive got over 500 songs on my profile and i dont really want to lose them

  • Newbie
  • I'm thinking of getting family premium and im wondering if the saved and downaloaded music i have will still exist after i the family premium becuase ive got over 500 songs on my profile and i dont r...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Are Children who are at college counted as family?

I'm thinking of getting the family account. I have a son who is at college in another city, he currently has a student account. Would he qualify for the family plan? Even though he lives at college 80% of the time, our house is his permanent address ...

  • Newbie
  • I'm thinking of getting the family account.  I have a son who is at college in another city, he currently has a student account.  Would he qualify for the family plan? Even though he l...
  • MattSuda
  • Spotify Star
  • 7948 Views
  • 1 replies
  • 0 likes
  • 7948 Views
  • 1 replies
  • 0 likes

Premium family isn't allowing my family to accept my invitation

When my kids try to accept the invitation it says they already have premium for family and will only allow them to switch accounts

  • Newbie
  • When my kids try to accept the invitation it says they already have premium for family and will only allow them to switch accounts
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 1 likes
  • 235 Views
  • 1 replies
  • 1 likes

Familiar Premium in another country

My boyfriend lives in Argentina and has a Familiar Premium acoount.I´m living in Brazil and I want to use one license of his familiar premium account. How can I do that? There´s no option to change my country.

  • Newbie
  • My boyfriend lives in Argentina and has a Familiar Premium acoount. I´m living in Brazil and I want to use one license of his familiar premium account.   How can I do that? There´s no option ...
  • MattSuda
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Problemas no ajuste do endereço

Apesar de morarmos no mesmo endereço, eu e meu companheiro não estamos conseguindo compartilhar o plano familiar. Talvez a conta ainda esteja com o endereço antigo dele, mas ele também não encontra a opção de mudar endereço, aliás ele sequer consegue...

  • Casual Listener
  • Apesar de morarmos no mesmo endereço, eu e meu companheiro não estamos conseguindo compartilhar o plano familiar. Talvez a conta ainda esteja com o endereço antigo dele, mas ele também não encontra a...
  • dricascarlett
  • Newbie
  • 1160 Views
  • 7 replies
  • 0 likes
  • 1160 Views
  • 7 replies
  • 0 likes

We started our family premium account but unfortunately cannot remember which address we used

Sometime ago we have started our premium for family but we cannot remember which address/addresses we used to create the account:( would it be possible for you to help us get all our accounts in an order regarding all our Spotify accounts? Thank you

  • Newbie
  • Sometime ago we have started our premium for family but we cannot remember which address/addresses we used to create the account:( would it be possible for you to help us get all our accounts in an o...
  • Robert_W
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Minha conta familiar foi trocada para uma conta free!!

Todos os membros da minha conta premium foram deletados e automaticamente configurados para uma conta free.Preciso de respostas urgente!!

  • Visitor
  • Todos os membros da minha conta premium foram deletados e automaticamente configurados para uma conta free. Preciso de respostas urgente!!
  • Bittencourt
  • Spotify Star
  • 398 Views
  • 2 replies
  • 1 likes
  • 398 Views
  • 2 replies
  • 1 likes

"No puedes unirte a este Plan Familiar Premium. "

Estimados,después de muchos meses de cuenta familiar premium, me llega un mail diciendo "Vamos a verificar tu cuenta" para ver si vivía con el mismo titular (mi papá). al parecer marqué mal el código postal, el tema es que me cambiaron la cuenta a FR...

  • Visitor
  • Estimados, después de muchos meses de cuenta familiar premium, me llega un mail diciendo "Vamos a verificar tu cuenta" para ver si vivía con el mismo titular (mi papá). al parecer marqué mal el códi...
  • MattSuda
  • Spotify Star
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

Invitados a plan familiar

Tengo una suscripcion a plan familiar y hubo un problema en el ingreso de los domicilios de mi esposa e hijo.Todos vivimos en el mismo lugar pero por dejacion o un error no verificaron domicilios y ahora no puedo ingrsarlos como invitados.

  • Newbie
  • Tengo una suscripcion a plan familiar y hubo un problema en el ingreso de los domicilios de mi esposa e hijo. Todos vivimos en el mismo lugar pero por dejacion o un error no verificaron domicilios y...
  • MattSuda
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes