premium family

[Cristinavip24]

I have a premium family account but I didn’t saw the email in which was written that I had to confirm my account and also my position in 7 days . Now the account is changed and I’m in the free version but want back my family one . What can I do to have it back ?

[Maxim]

Hey @Cristinavip24,

You can try reaching out to Support to see if they'll be able to do a manual address verification:

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.