Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

"Please match the requested format" error when inviting a family member

"Please match the requested format" error when inviting a family member

When trying to invite a family member, getting an error for a valid email address. See attachment.

Screen Shot 2017-11-08 at 5.27.18 AM.png
Reply
7 Replies

Hey @ebmifa,


Can you please try it in another browser?

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi!

Had the same problem, it's because you're typing the email with a capital letter...

That was it, did not realize that this field was case sensitive. Thanks.

Solution:  Don't use uppercase letters (even though they are legal in e-mail addresses)

 

Dumbass millenial web developers responsible for the Spotify website are ignorant of RFC 822's requirement that e-mail addresses be treated in a case-insensitive manner (Section 3.4.7).  Set up your own rules as you like for usernames but if you're going to use e-mail addresses then honor the standing precedent.

 

Spotify's website is at fault.

Thanks so much. They should really include this solution in the error message

Thank You!!

Wow spotify. What are you thinking?

 

This just wasted 30 minutes of my life also.

Suggested posts