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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167500 Views
  • 32 replies
  • 9 likes
  • 167500 Views
  • 32 replies
  • 9 likes

i upgraded to family premium

i sent the invites to the family members but when they accept, it doesnt upgrade them to the family plan, because only one device can play online music at a time. i dont understand why it wont accept the invitations. clicking on the invitation just s...

  • Newbie
  • i sent the invites to the family members but when they accept, it doesnt upgrade them to the family plan, because only one device can play online music at a time. i dont understand why it wont a...
  • Maxim
  • Spotify Star
  • 1205 Views
  • 1 replies
  • 0 likes
  • Family subscriptions
    FAQ
  • 1205 Views
  • 1 replies
  • 0 likes

Solved!! Famielienaboment

Hallo Community,Ich habe zurzeit einen Standart (Einzelperson) Spotify Premium Account der aber zurzeit noch im Testmonat bis zum Ende des Monats ist. Nun moechte ich mit meiner Familie auf ein Familien Abo wechseln sind die restlichen Testage dabei ...

  • Newbie
  • Hallo Community, Ich habe zurzeit einen Standart (Einzelperson) Spotify Premium Account der aber zurzeit noch im Testmonat bis zum Ende des Monats ist. Nun moechte ich mit meiner Familie auf ein Fam...
  • LeoRager
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Can my sister and I join our Spotify Family subscription if we go to different colleges?

My sister and I go to different colleges but we reside in the same permanent residence. Does this mean we can't sign up for our family's Spotify Family subscription?

  • Newbie
  • My sister and I go to different colleges but we reside in the same permanent residence. Does this mean we can't sign up for our family's Spotify Family subscription?
  • LeoRager
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

signing up a family member

Hello,I signed up for a family account about a week ago and added my wife to the account and sent her a link to join..5 TIMES.. She gets the link but it does not work. So my idea is to make the links for family members WORK. Good idea don't you think...

  • Newbie
  • Hello, I signed up for a family account about a week ago and added my wife to the account and sent her a link to join..5 TIMES.. She gets the link but it does not work. So my idea is to make the l...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Solved!! NUMERO MAXIMO DE DOWNLOADS

BOM DIA ! SEMPRE QUE ENTRO NA MINHA CONTA DO SPOTIFY APARECE LOGO ESTA MENSAGEM : VOCE ATINGIU O NUMERO MAXIMO DE DOWNLOADS PARA BAIXAR MAIS MUSICAS, REMOVA ALGUNS DOWNLOADS... EU TENHO O PLANO PREMIUM FAMILIAR, MINHA DUVIDA : POR EU TER UM PLANO FAM...

  • Newbie
  • BOM DIA ! SEMPRE QUE ENTRO NA MINHA CONTA DO SPOTIFY APARECE LOGO ESTA MENSAGEM : VOCE ATINGIU O NUMERO MAXIMO DE DOWNLOADS PARA BAIXAR MAIS MUSICAS, REMOVA ALGUNS DOWNLOADS...  EU TENHO O PLAN...
  • Bittencourt
  • Spotify Star
  • 5801 Views
  • 1 replies
  • 0 likes
  • 5801 Views
  • 1 replies
  • 0 likes

Aus family entfernt

Hallo mein bruder hat spotify family aufgemacht und bin beigetreten dann habe ich die e-mail nicht mitbekommen zur vollendung und wurde deswegen aus dem programm rausgeworfen nur jetzt kann ich nicht mehr der familie beitreten

  • Newbie
  • Hallo mein bruder hat spotify family aufgemacht und bin beigetreten dann habe ich die e-mail nicht mitbekommen zur vollendung und wurde deswegen aus dem programm rausgeworfen nur jetzt kann ich n...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

Payment dident get accepted-it changed to regular premium, how do I fix my wifes account now?..

My payment dident get accepted because I have a new card.We did have family premium for the first time and my wife got one account by that.My account stopped working and I got told I needed to pay, so I added my new card and it only took regular prem...

  • Newbie
  • My payment dident get accepted because I have a new card. We did have family premium for the first time and my wife got one account by that. My account stopped working and I got told I needed to p...
  • 706 Views
  • 0 replies
  • 0 likes
  • FTW
  • 706 Views
  • 0 replies
  • 0 likes

member cant access family plan

Hi,just upgraded my acount to family plan.all the member rec invitation asking for address confirmation.As my current spotify account logged in via my facebook account. i am not able to input any address. kindly advice.

  • Newbie
  • Hi, just upgraded my acount to family plan. all the member rec invitation asking for address confirmation. As my current spotify account logged in via my facebook account. i am not able to input a...
  • LeoRager
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hello, I just moved to another country with my girlfriend and we started a family account. However, she is not able to join the account because our accounts don't have the same country. While I have Luxembourg, she has Switzerland and we would like t...

  • Newbie
  • Hello,   I just moved to another country with my girlfriend and we started a family account. However, she is not able to join the account because our accounts don't have the same country. W...
  • Maxim
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Switching to Family with an annual Premium subscription

I paid a lump sum for an annual Spotify Premium subscription that renews December 2018. Can I switch to Premium for Family?

  • Newbie
  • I paid a lump sum for an annual Spotify Premium subscription that renews December 2018. Can I switch to Premium for Family?
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Eliminaron cuentas de familiares Premium

Hoy mi prometida ha intentado escuchar una playlist y le ha salido publicidad, nos hemos dado cuenta de que Spotify eliminó 2 cuentas de familiares de mi cuenta Premium incluyendola, vivimos juntos desde hace bastante tiempo y Spotify me dice que no ...

  • Casual Listener
  • Hoy mi prometida ha intentado escuchar una playlist y le ha salido publicidad, nos hemos dado cuenta de que Spotify eliminó 2 cuentas de familiares de mi cuenta Premium incluyendola, vivimos juntos d...
  • juangcriado
  • Casual Listener
  • 36304 Views
  • 19 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 36304 Views
  • 19 replies
  • 1 likes

premium student wechsel zu family

heyich bin von meinen spotify studenten premium vor kurzem in einen familien account miteingestiegen, der ueber jemand anderen abgerechnet wird, vermutlich bloede frage aber muss ich meinen account dann noch irgendwie kuendigen oder wie laeuft das ?s...

  • Newbie
  • hey ich bin von meinen spotify studenten premium vor kurzem in einen familien account miteingestiegen, der ueber jemand anderen abgerechnet wird, vermutlich bloede frage aber muss ich meinen account...
  • Maxim
  • Spotify Star
  • 1052 Views
  • 1 replies
  • 1 likes
  • 1052 Views
  • 1 replies
  • 1 likes

aile paketi uyeligi adres hatasi

Merhaba spotify aile paketi turkiye icin kullanilabilir oldugundan beri bu hizmete uyeyim. Gectigimiz gunlerde aile uyeleri adres nedeniyle aile paketinden cikarildi. esim ve cocugum bu konuda magdur oldu. benden de aile paketi ucreti kesilmesine kar...

  • Newbie
  • Merhaba spotify aile paketi turkiye icin kullanilabilir oldugundan beri bu hizmete uyeyim. Gectigimiz gunlerde aile uyeleri adres nedeniyle aile paketinden cikarildi. esim ve cocugum bu konuda magdur...
  • 747 Views
  • 0 replies
  • 2 likes
  • 747 Views
  • 0 replies
  • 2 likes

"Please match the requested format" error when inviting a family member

When trying to invite a family member, getting an error for a valid email address. See attachment.

  • Casual Listener
  • When trying to invite a family member, getting an error for a valid email address. See attachment.
  • dailyfauxpas
  • Newbie
  • 28653 Views
  • 7 replies
  • 0 likes
  • 28653 Views
  • 7 replies
  • 0 likes

Solved!! Premium for family terminated

Hi all, I've been using a Premium for Family account with the members of my family. I am the one who makes the payments to Spotify. Last payment was 5th of January. Today I wanted to open Spotify and start a song, but I could not because according to...

  • Casual Listener
  • Hi all,    I've been using a Premium for Family account with the members of my family. I am the one who makes the payments to Spotify. Last payment was 5th of January. Today I wanted to o...
  • LeoRager
  • Community Legend
  • 1662 Views
  • 5 replies
  • 0 likes
  • 1662 Views
  • 5 replies
  • 0 likes

Unidays

My Spotify is saying that my unidays account is already associated with another account? But I dont have another account, is there any way I could redeem the code?

  • Visitor
  • My Spotify is saying that my unidays account is already associated with another account? But I dont have another account, is there any way I could redeem the code?
  • LeoRager
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Friend can't join family plan

Hi, I have sent invite to my friend and she can't join the family plan.There is a red box at top says "You're unable to join this family plan." That's it.And more, it shown family plan of Yu Hsuan Liao. She is one of the members but not the host of t...

  • Newbie
  • Hi, I have sent invite to my friend and she can't join the family plan. There is a red box at top says "You're unable to join this family plan." That's it. And more, it shown family plan of Yu H...
  • user-removed
  • Not applicable
  • 906 Views
  • 1 replies
  • 0 likes
  • 906 Views
  • 1 replies
  • 0 likes

Plan familiar con cuentas de Facebook

Soy el titular de la cuenta Premium y mi cuenta esta creada via Facebook. Cuando quiero agreagar a alguien a mi plan familiar, me pide validar la direccion, sin embargo, en el perfil de facebook no hay direccion, solo ciudad y codigo postal; por lo a...

  • Newbie
  • Soy el titular de la cuenta Premium y mi cuenta esta creada via Facebook. Cuando quiero agreagar a alguien a mi plan familiar, me pide validar la direccion, sin embargo, en el perfil de facebook no h...
  • 732 Views
  • 0 replies
  • 1 likes
  • 732 Views
  • 0 replies
  • 1 likes