Charged full price as student

[dbringer]

Plan

Student/Premium

Country

UK

First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no email address, live chat, or phone number?

My Question or Issue

A month ago my year of spotify student lapsed and I was charged full price. No problem, my mistake. Thus, I re-verified my student status (doing that SheerID stuff), and my account states this is now valid until 9/12/24. However, once again, I have been charged full premium price - why?

Thanks in advance for any help with this ridiculous situation

[Maxim · Accepted solution]

Hey @dbringer,

Thanks for coming to the Community.

After verifiying yourself as a student, you'll also need to activate the discount, as can be seen here ("Choose Your Plan"):

To activate the discount now, you'll need to open www.spotify.com/student again and follow the steps until the end. 🙂

I hope this helps!

[dbringer]

Thanks for the reply.

Why on earth would the discount state it is valid but then I have to go through a further step to activate it? What a ridiculous and sneaky thing for Spotify to do. In fact, I'm sure I had done this. Spotify should refund me the difference between premium and student, but seeing as they don't even have a way to contact them, I think I will go to google music or youtube premium instead after 10+ years of Spotify. 

[Maxim]

Hey again, @dbringer,

Thanks for getting back.

The Student discount and the Premium Student subscription are two different things and in order to pay the discounted price, every user has to also change their subscription to Premium Student after verifying their student status. 🙂

If you've been charged full price even after getting the discount, and believe you're eligible for a refund, then feel free to reach out to Support so that they can look into this.

Hope this helps!

[dbringer]

Hi,

Thanks again for your reply. What is the point in having a student discount that is separate from the premium student subscription, other than to scoop up extra money when my situation happens. Completely bizarre!

Cheers

[#6]

En el mes de mayo cambié de plan Individual a plan para Estudiantes, me apareció una leyenda que decía que la diferencia de monto se iba a ver reflejado en el mes de junio, pero ayer fecha 30 de junio Spotify debitó de mi tarjeta el monto correspondiente a una cuenta individual. Quiero que me reembolsen la diferencia que me cobraron de más

[Hoo_leee]

Hi,

I just availed the student premium plan, but I got charged even though it’s my first time getting premium and on a free trial. 

Spotify says the first month is free, and users will be charged after their free trial has expired. I am confused as to why they decided to charge me.

Thanks 

[sarayx]

Hello, I have a problem with my account, I had a student plan but some time ago it charged me as a standard plan and now when I try to renew it says that the offer is already redeemed, I don't know how to renew the plan, because I understand that every 12 months it must be done, but that time was fulfilled some time ago and I didn't receive any mail, thanks for your help.

[Yelizaveta9]

I reverified my student discount for another year (10.07.2024) but still I was charged 4.99 (17.07.2024).

[mariamchristy]

Plan

Student/Premium

Country

Austria

Device

(iPhone 14 Pro Max)

Operating System

(iOS 10)

My Question or Issue

Unfortunately, I never received an email (it might have landed in my spam folder) informing me that I needed to re-verify my Spotify student subscription, and as a result, I have been paying the full price for the past six months. I also didn't notice this sooner as I was deeply involved in my studies. I would like to ask if it is possible to get at least a partial refund if I can provide proof of my student status.

[31cglibfe43fjdjohivn]

Plan

Premium

Country

Sri Lanka

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I was subscribed to a premium student plan but it had changed and i got charged for a premium individual plan. please fix this and reimburse my money.

[spupi_]

I did the Spotify premium plan, and got verified with no problem, even now it says: You're verified as a student until: 9/18/2025. I just found out I have been paying full price, no discount at all. (in my country, Italy, the student price is 5.99 and I've been paying still 10.99)
10/18/24 Spotify Premium €10.99 Paid More details
9/18/24 Spotify Premium €10.99 Paid More details.
This are my previous payments and this is gonna be my next one: Payment
Your next bill is for € 10,99 on 11/18/24.
I need help and if possible a refund.

[Solsol_]

MY PLAN ALWAYS SWITCH FROM STUDENT TO PREMIUM INDIIFUAL WITHOUT ANY NOTIFICSTION AND ALWAYS CHARGED ME THE WHLE PRICE. I THOUGHT AT FIRST IT WAS A GLITCH BUT IT HAPPENS EVERYTIME

[Yana_Kovalenko29]

Здравствуйте, я была на студенческой подписке и оплачивала £5,99 каждый месяц, в этом месяце приложение само перевело меня на обычную подписку (хотя я являюсь студентом) и я получила снятие со счета £11,99. Как мне вернуть деньги?