Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanPremium StudentDevice(MacBook Pro, iPhone 12) My Question or IssueWhen I follow Hulu's and Spotify's instructions to locate the deactivation button for Hulu under "Your Services" in "Account Overview", it's not there. I'd very much like to deacti...
PlanPremium studentCountryItalyMy Question or IssueHello, on the 1st of July I was supposed to renew my Spotify premium student account. I forgot, so I was rightfully charged 10.99 euros on the due payment date in August. Then I changed back to the S...
PlanStudent Premium CountryUnited States DeviceLaptop Operating SystemWindows 10 My Question or IssueI recently purchased the Premium Student plan on 11/26, and I'm aware that it'll start charging on the next billing date (12/27). However, I was wond...
I'm living on Portugal and I had a premium student, but my account was hacked from Colombia, I managed to recover the mail but how did they delete the premium account, the SheerId now block my University ID showing Verification Limited Exceeded. How ...
PlanStudent PremiumCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy school (Affärshögskolan in Malmö, Sweden) is not listed, and for some reason it sa...
It shows to select between subscribe and one time payment but after selecting nothing happens. Plz help.
After completing the verification process, I am prompted to select a plan. However, upon clicking the plan options priced at Rs. 59 and Rs. 66, I am unable to proceed further as clicking on the plan does not redirect me or allow me to make a selectio...
Я оформила студенческую подписку, но у меня списалось все равно 4,99$
PlanStudent PremiumCountryBangladeshMy Question or IssueSo I have been offered the welcome back offer for individual premium. I had been using the student premium for a while before. So, can I switch back to the student premium after I am done with t...
Hello, I'm a student, I had a student subscription, but you withdrew the amount of money for an individual sub-subscribe, please take money only for a subscription for students and please return the rest of the amounts, my last money. I will provide ...
I'm trying to get spotify student premium plan 59/-rs for 2 months but when I click on the payment option nothing is showing further..
PlanStudent PremiumCountry DeviceiPhone 13Operating SystemiOS 17.3.1 My Question or IssueUsing UPI I made a payment of Rs 59 for my monthly payment for student premium. However on spotify page it shows the transaction FAILED. So now i have no access ...
I just paid my subscription fee for premium student and it says my next billing is double the original price and I would like to know why??
I paid for the student premium plan yesterday but till now it has not updated on the app.I can't access any premium feature, kindly help.
I have verified my email address as student and now it says this offer isn't available in your region although it shows the plan in India PlanPremium
There is an error when I want to open a website to submit student documents
I’m currently on the premium family plan (plan manager) but I went back to school this year so sorry family you’re getting cut off as I was hoping to switch to the student premium plan that much more affordable. However, I tried to set it up today an...
..
PlanFPremiumCountry DeviceIPhone 15Operating System(IOS 18.1.1My Question or IssueI am still getting ads, especially in podcasts. I understand the majority of shows h
After verifying my student ID when the application shows the option of.Choosing a plan. I enter that page and I select , but it's not moving further