Credentials associated with another account

[maddimayfire]

Plan

Premium Individual (Supposed to be Premium Student)

Country

US

Operating System

Android, Windows 10

My Question or Issue

I signed up for the Premium Student plan in the 2018-2019 school year at University of Missouri, therefore my Spotify account was created under my student email. I am no longer attending this university, but another 4 year university and have changed my email address associated with my account and verified the new student email. However, I have been charged $9.99/month and am no longer receiving the student price. When I attempt to sign up through the get started link for the Premium Student page as directed to renew a student plan, I am given the prompt that my credentials are associated with another account and I could not be verified as a student. How can I fix this?

[Elena]

Hey there @maddimayfire!

Welcome to the Community and thanks for reaching out to us.

You can start off by checking your inbox to see if you've received a confirmation email from SheerID. You should be able to apply the discount on your account by clicking the link in that email.

If that doesn't solve the issue, feel free to take a look at this Spotify Answer that has some other steps that you can try.

Keep us in the loop and don't hesitate to get back to us if you have any other questions.