Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was have student subscription but today I noticed last 5 month Spotify charged me full pri...
Plan: FreeCountry: CanadaDevice: iPhone 11 My Question or Issue:So I am an American student that lives in Canada. I decided I wanted to try out Spotify premium instead of Apple Music. For Apple Music I have the student discount but when I want to sig...
PlanPremiumCountryIndiaOperating SystemAndroidMy Question or IssueI just paid for 1 month premium under student premium, and it was showing that I'll get free 1 month trial. Where can I check that I have recieved that free trial or not? Or is their a...
Hi I have a question about premium paymements. About one month ago I verified my student status and everything went perfectly. However I realised that I paid normal stake. My premium for students didn’t work Because of a COVID-19 I wouldn’t be able t...
I’ve been trying to get Spotify premium for students in Germany. Every time i click on the offer it directs me to an error page saying this website doesn’t exist anymore. Is the student discount not available anymore?thank you in advance PlanPremiumC...
Hello, I coverted my subscription plan to Premium Student recently, and while I could verify my student status and the payment went well, my account is still not upgraded. I am from Italy, but have activated my student account with my Japanese univer...
There are many songs in my playlists that have been grayed out and therefore are unplayable, including songs by John Powell. I have seen questions about this and answers to them have been that it is simply that those songs aren't available in your re...
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 9 My Question or IssueI want premium for students, because I am a student, but I have used it before on my other account. One day I couldn't log in to that account anymore and no money was charged...
I received student verification, but I keep encountering this when I click the link.Says: A problem occured. Reload this page or try again later. Getting things done can take time.
I got an email saying that I need to renew my student discount, but when clicking the link in the email, it takes me to my account page which says I am ineligible to renew the discount again. Why did I get the email saying I need to renew if I'm not ...
PlanPremium Individual (Supposed to be Premium Student)CountryUSOperating SystemAndroid, Windows 10My Question or IssueI signed up for the Premium Student plan in the 2018-2019 school year at University of Missouri, therefore my Spotify account was c...
Hello. I have been trying for a few months to renew my subscription with the student discount, but I just cannot do the whole procedure, with a notification that I already take advantage of the offer, which is currently not true. need help.
PlanFree/PremiumCountryAustriaDeviceHuawei P20 liteOperating System My Question or IssueHi,I want to upgrade my free account to student premium. I am German but I live and study in Austria. Since within the European Union it is no problem to use a Ge...
PlanPremiumCountryFranceDeviceRedmi Note 8 Pro, Acer Swift 3Operating SystemAndroid Nougat, Windows 10My Question or Issue Hi, I've got a student account since several years and sometimes I have to renew the student verification. While I haven't rene...
Plan: PremiumCountry: USDevice: Windows Surface TabletOperating System: Windows 10 My Question or IssueMy account was created via Facebook. As a result, I am unable to edit my email address. I just recently became a student and now have a .edu email ...
Earlier this year I was asked to renew my Student account by uploading the documentation required. I did, and this was approved, and I was charged the student rate. Now this month it has somehow gone back up to charging me full price. I can't find an...
PlanPremium for StudentsCountryCzech Republic Hi, I'm planning to start paying for Spotify Premium (for students) and I would like to know what are the payment options in Czech Republic. Is there any way I could pay for it without a credit card (mayb...
PlanPremiumCountryBrasilDeviceSamsung a50Operating SystemAndroid My Question or IssueTenho desconto de estudante e ele fica me debitando 16 reais, sendo que era pra ser 9 reais. 3 vez que acontece
After i choose my scholl and type down my name and email, it says "You have already redeemed this offer". I have used this plan for 1 year and i am still a student. What do i do?
My Question or IssueI sent a request to renew my student plan but it is not approved. It has been a month approximately. So, my plan is changed to premium and Spotify took so much money from me. When I sent a new request, the system says "You have al...