Duo to Student

[ChiaraVicary]

Hey, when updating my payment details I somehow selected Premium Duo instead of Student 🤦🏽‍♀️
can I change this now? And get refunded for sup to just pay student or am I stuck now at duo for the month? 

Plan

Duo/Student

Country

Australia 

Device

Samsung S20

Operating System

Android

[AlejaR]

Hey @ChiaraVicary,

Thanks for posting on the Community and welcome.

When you have inconveniences with your subscription payment, it's best to update it from your account page, so you can avoid subscribing to the wrong plan.

No worries, if you accidentally subscribe to a different plan, you'll have to cancel it, so you won't receive any future charges for that plan. Then, you can resubscribe to the right one by following these steps:

1. Go to this link.
2. Choose the plan you had (in this case Premium Student).
3. Put your payment information on again.

That way, on your next billing date, your plan is gonna change, and you'll be charged accordingly 🙂

On another note, if you think you're eligible for a refund, the best way to go is to contact our Customer Support team, so they can help you with it. You can find out how to contact them here.
 

We hope you found this helpful. Let us know if you need anything else. 
 

Cheers!