I am not able to proceed further after selecting my plan for student premiu

[#1]

Not able to pay for my student premium

[OscarDC]

Hey there,

Thank you for reaching out to the Community and welcome.

If you've already renewed the Student discount, you should be able to subscribe with no issues. Keep in mind that you cannot use prepaid payment to subscribe to the Student discount since it needs a recurrent payment method registered on the account. 

If you currently have a Premium account with prepaid payments (1, 3, 6 or 12 months) you'll need to register a card to change the current plan to Premium Student properly.

If you have already tried that and the issue persists, include in your next response the error message that the system is displaying when you try to complete the process.

Hope this helps, we'll be on the lookout for your next response. 

[sebasyepeze]

Hello Oscar!

I have the same issue, I try to select the premium plan for students and it didn't let me go through the payment. I tried to change the saved cards that I had, but now that I want to put a new card, the system doesn't let me put the information, it appears as it's still loading. As it shows in the image below.

I don't know what to do anymore, I will appreciate your help!

[OscarDC]

Hey @sebasyepeze 

Welcome to the Community and thank you for joining the conversation. 

It seems to be an issue loading the page taking into account the screenshot you attached. So in this case, if your account has reverted back to Free, we'd recommend subscribing again directly to Premium Student here. If the web page keeps loading the content as shown in the screenshot, we'd recommend trying from an incognito/private window, a different browser or even a different device making sure you're using your own account to subscribe.

If by any chance the issue is still persistent, we'd recommend using a different Wi-Fi network to see if it makes any difference. If you don't have another one available, you can use a mobile data hotspot to test it. 

Hope this helps. Let us know how it goes. 

[Feyza021]

Merhaba. Spotify hesabım öğrenci planından bireysel hesaba dönüştürüldü. Öğrenci olduğumu doğruladım ancak ödemeyi yapamıyorum. Bir kart kaydetmeyi denedim ancak işe yaramıyor. Ülkenizin konumunu gözden geçirmeniz konusunda sizi uyarıyor. Türkiye'deyim. Türkiye'de yaşıyorum. Benim

kart online alışverişe de açık. bunun neden olduğunu anlamıyorum.

 

 

[Vasil]

Hey @Feyza021,

Thanks for joining the thread!

I'd recommend trying with a different payment method if this doesn't work (if available) and reaching out to your card issuer to ask if there are any reasons why your payment isn't going through. Alternatively, you can also reach out to our support folks via this link so that they can take a look at what's going on backstage on our end 🙂

Hope this helps! We're here for you if there's anything else.