My audiobook locked after listening to half of it

[#1]

I’ve approx 17 hours into a 28 hour audiobook. I used my allotted 15 hours per month and purchased a top up. However, my monthly hours were supposed to reset yesterday and today I found the audiobook locked. Spotify is asking that I buy the books ($30) to continue listening. It was free before and I’ve already spent $12 on a top up. It seems unreasonable to spend an additional $30 on half of a book. Why am I suddenly being charged to access the book? For reference I am using a student premium account.

[Vasil]

Hey there,

Thanks for reaching out 🙂

Premium Student accounts do not have access to the Premium Audiobook catalogue - for reference check out this page.
Looking at the situation, it seems to me that you've recently switched from a different plan to Premium Student. If this is the case, Audiobooks will now only be available for purchase for you and you will not have any Audiobook listening hours included.

Hope this clears things up!

[alliedunc]

I pay for individual Spotify Premium. I just paid to top up my listening hours for a specific book, but it is still locked and now telling me I need to pay $21.90 to listen to it. Why can't I use the time I just bought? If this book is for some reason different than all the others I have listened to, then why isn't that clearly communicated somewhere? If I can't listen to the book I thought I was buying, I want a refund so I can just go back to Audible. I have no patience for a bait and switch.

[Joan]

Hi @alliedunc,

Thanks for reaching out. 

Is it only one specific book that you can't play or are none of them working? If it's only a specific one, let us know which one it is and send us some screenshots of the behaviour so we can double check this on our end.

Let us know how it goes.