Soy premium estudiante pero no me permite reproducir música sin conexión

[#1]

Soy premium estudiante pero no me permite reproducir música sin una conexión a internet, y el paquete decía que puedes escuchar tu música sin necesidad de conexión a internet

[Dian]

Hey there,

Thanks for posting in the Community. We hope you don't mind us replying in English.

Could you make sure you've downloaded content for offline listening and then activated the Offline mode of the app? This is how you can listen offline. Here is more on that.

Hope this clears things a bit.

Cheers!

[31fclt3bydyxg4qwo3wq]

pague premium estudiante y no se me activa en la cuenta.

[Yordan]

Hey @31fclt3bydyxg4qwo3wq,

I recommend checking your subscription status on your account page. If it still says Spotify Free, then there might have been an issue with your payment. The funds should be returned to you in the upcoming days in case the payment doesn't reach the recipient. To make sure your next attempt goes through successfully, I recommend following the steps here.

It's also worth checking this article to find if you have multiple Spotify accounts, as you might've accidentally subscribed on another account.

Hope this clears things up. Cheers!