Student plan and being charged twice

[Bhu1_shar]

So I just got Spotify and I got the student plan. I was asked to submit some sort of proof but before that I was charged the $5 fees. When it did not work, I tried again and I was charged again. Despite being charged twice I still do not have my premium membership it says "free" in account type. How do I get premium and my $5 back?

[Maxim]

Hey @Bhu1_shar,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.