Unable to redirect and resubscribe after paying for Student Plan

[LakshayNagpal]

Plan - Student Plan of Rs. 59

Free/Premium - Premium

Country - India

My Question or Issue

My account has a verified student status till 24/02/2022 however due to recurring payments in India, I have to pay for Spotify every month but when I tried paying to Spotify for Rs. 59 (Student Plan), everytime I enter the OTP, I get redirected back to spotify page and an error page is shown. I have tried it with Multiple bank cards but unfortunately none of it works for student discount. Below is the error attached for your reference.

[Now I have paid for Rs. 119 of Individual plan but I want to switch back to student plan so that I should only pay Rs. 59 every month.]

Please help me out in subscribing back to the student plan otherwise I would be switching over to other music apps which are providing me the same.

[Ver · Accepted solution]

Hey @LakshayNagpal,

Thanks for posting here.

Could you try opening an incognito window and then subscribing to Premium for Students here?

In case nothing changes, it's a good idea to try on another device to see if that helps.

Let us know how it goes.

[LakshayNagpal]

Subscribing to the service in Incognito Mode worked for me.