Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
So I'm trying to renew Spotify Premium for students. It's a horrible process. The link in the email sends me that roundabout way through the spotify premium description, and then sends me to a place that says I'm verified until 9/4, with no option to...
I tried to renew my student premium subscription with a prepaid card and the authorization amount was taken, but it said that payment failed. I tried once more with the same card and ANOTHER authorization amount was taken with another fail message, b...
PlanPremiumCountry PhilippinesDeviceIphone 5s and Ipod 5th genOperating SystemiOS 10 and 9.5 My Question or Issue I've applied for the premium for students and i filled up the form and done every process needed. And i was verified to be avail the stu...
PlanStudentCountry USADeviceMacbook airOperating SystemMac OS My Question or Issue I had my student account for nearly a year and now I wanted to activate my HULU account. On the Hulu Spotify for Students page I press "get started" and I'm sent to a ...
I recently just bought Spotify premium with the student discount, and I had to restart the process multiple times because I could not verify I was a student. After manually verifying that I was indeed a student, I looked at my bank account and saw th...
Last week I paid for a premium service, I chose the college students' discount, I did all the process twice because I didn't get the confirmation email quickly and I thought I did something wrong, Spotify charged twice the money it is supposed to cha...
I just signed up for the student discount. I was charged for 4.99 CAD when I finished the registration process, but my account still says free. I’ve tried to relog, but I can’t find any other solutions. What can I do?
Hello, I applied to premium for student and sent my information and my document to spotify. The payment has been approved to my bank account but I do not have access to the feature of spotify premium. Do you know what can i do or how long it takes? t...
realice la suscriccion a spotify de estudiantes en colombia y nunca me dieron una respuesta y me debitaron de mi tarjeta de credito plata
Yardımcı olabilir misiniz kart bilgilerim değişti yeniden pre üyelik almak istiyorum ve öğrenciyim ama nasıl yapacağım bilmiyorum işlemlere yeniden mi başlayayım yoksa başka seçeneğim var mı
So, I am a freshman at a popular university and want to know how to get the Student Premium to work? Every time I enter my name, the school, and birth date it says it cannot find me? And I don't have documents on hand but have my student ID and every...
PlanFreeCountryUSA Device(Macbook Pro Mid 2015, Moto Z2 Force) My Question or Issue Hi, So I have had the student premium discount for quite some time, however, this past month I wasn't able to make my payment on time and my plan got canceled. I am n...
My family and I just switched to a family premium account. So now I have a new account, but my selfmade playlist is still on my parents name. How can I change this?
PlanPremiumCountryUSA I go to my account page and I see that my student discount is available and I click on it and then get taken to this page and I can't do anything after this. When I go back to my account page it shows premium for $9.99 instead o...
PlanFree/PremiumCountry USA I am trying to upgrade my free account to the student discount account and although I entered my.EDU email address and it verified it only says it’s valid until 9/11/18 which is in about two weeks And in reality I am a ful...
PlanPremiumCountry BrazilDeviceDoogee Mix 2 Operating Systemndroid Oreo My Question or IssueI already had changed my plan to students plan, but at my credit card still the valeus of premium account without discounts. What happened and what I need to ...
PlanPremium for Students with HuluCountry US My Question or Issue I got an email stating that my premium for students plan would be expiring the end of this month. I tried to renew it but there's not option on that screen to do it. Please help me wit...
Hi everybody, i need some help, i’m having some problems regarding my premium account for students, i had all my music on my previous phone, now i bought a new one and it doesn’t let me use my premium account, stating that i have a free account.. so ...
Ok so I'm having a bit of a problem. I signed up for the Spotify Premium + Hulu student discount bundle last year and I forgot to pay it around July. I "renewed" the account but accidentally paid the 9.99 fee instead of the 4.99 one. When I try and g...
Hello, i will enter a "Classe Préparatoire aux Grandes Écoles" (CPGE) and so i'm a student , but there is not my school in the case because it's an high school. Thanks you PlanFree/PremiumCountry FrenchDeviceiPhone SEOperating SystemiOS 10 My Questio...