Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24457 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24457 Views
  • 18 replies
  • 0 likes

Superuser Contribution Student discount and listing problems

PlanStudentCountry FranceDeviceXperia aqua (android) + asus pc (win 10) I got a problem with my student discount account. I try to understand if it's different than premium because on my account I can't listen an artist unless interruption by another...

  • Casual Listener
  • Plan Student Country  France Device Xperia aqua (android) + asus pc (win 10)   I got a problem with my student discount account. I try to understand if it's different than premium be...
  • SergioDavid
  • Roadie
  • 503 Views
  • 3 replies
  • 0 likes
  • Student
  • 503 Views
  • 3 replies
  • 0 likes

Student Subscription Fido Account

I've completed the steps for the student discount but have no idea if it's been applied or not... All I get is this page and there is no way to proceed. After clicking "get discount" I get this page which directs me nowhere.... and is not clear if I ...

Capture d’écran 2018-08-07 à 16.09.07.png Capture d’écran 2018-08-07 à 16.09.22.png
  • Newbie
  • ...iscount" I get this page which directs me nowhere.... and is not clear if I have discount or not! notice there isn't a check mark for "get premium for students"   Plan Premium Canada   D...
  • Keanu_C
  • Community Legend
  • 878 Views
  • 1 replies
  • 0 likes
  • canada
    Premium
    Student
    Student Discount Canada
  • 878 Views
  • 1 replies
  • 0 likes

Discounts for Students

Hello, I want to renew Spotify Premium with the student discount but it charges me $9.99. Could you please help me fix that.Thank you.

  • Newbie
  • Hello, I want to renew Spotify Premium with the student discount but it charges me $9.99. Could you please help me fix that. Thank you.
  • user-removed
  • Not applicable
  • 383 Views
  • 1 replies
  • 0 likes
  • discount
    Premium
    Student
  • 383 Views
  • 1 replies
  • 0 likes

When Am I Eligible for Spotify Student?

I am a soon to be college student that will be attending a large public university covered by Spotify's student plan, but my question is when will I be able to apply the plan to my premium subscription? I am looking to avoid paying for the regular pr...

  • Casual Listener
  • I am a soon to be college student that will be attending a large public university covered by Spotify's student plan, but my question is when will I be able to apply the plan to my premium subscripti...
  • Keanu_C
  • Community Legend
  • 3905 Views
  • 2 replies
  • 0 likes
  • 3905 Views
  • 2 replies
  • 0 likes

I was overcharged

I paid for my account with the student discount and should have been charged $4.99 for my premium account. My card was charged $4.99, 3 different times, so I was charged $15. Will I get this money back or will this pay for my account for 3 months?

  • Newbie
  • I paid for my account with the student discount and should have been charged $4.99 for my premium account. My card was charged $4.99, 3 different times, so I was charged $15. Will I get this money ba...
  • Luke
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

subscription payment

I am being charged for the spotify student discount, but do not have access to what’s offered within the discount! Is there any way to get my money back?

  • Newbie
  • I am being charged for the spotify student discount, but do not have access to what’s offered within the discount! Is there any way to get my money back?
  • Luke
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Changed to Student Account, cannot connect to Hulu

I currently had to switch from student to premuim and back to student in order to reverify my student status. However, I have now lost the ability to use Hulu until the date my bill changes to apply the new plan. Is there any way to access Hulu befor...

  • Newbie
  • I currently had to switch from student to premuim and back to student in order to reverify my student status. However, I have now lost the ability to use Hulu until the date my bill changes to apply ...
  • Keanu_C
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Student
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! When am I eligible for the student discount?

I am a soon to be college student that will be attending a large public university covered by Spotify's student plan, but my question is when will I be able to apply the plan to my premium subscription? I am looking to avoid paying for the regular pr...

  • Casual Listener
  • I am a soon to be college student that will be attending a large public university covered by Spotify's student plan, but my question is when will I be able to apply the plan to my premium subscripti...
  • Noah
  • Spotify Star
  • 6029 Views
  • 1 replies
  • 0 likes
  • Student
  • 6029 Views
  • 1 replies
  • 0 likes

Superuser Contribution How come my age on the profile page is different than facebook, even though they're synced?

PlanPremiumCountry USADeviceiPhone 10, Windows Desktop AppOperating SystemiOS 11, Windows 10 My Question or Issue I am trying to swith the to the student plan before I head off to school, but my information didn't sync correctly and my Facebook age (...

  • Newbie
  • Plan Premium Country  USA Device iPhone 10, Windows Desktop App Operating System iOS 11, Windows 10   My Question or Issue   I am trying to swith the to the student plan bef...
  • Alfredo
  • Roadie
  • 909 Views
  • 1 replies
  • 0 likes
  • age
    Student
    Subscription
  • 909 Views
  • 1 replies
  • 0 likes

Hulu linked but no subscription

So I have a student premium, so I also get a hulu subscription. After several days of trying to link my accounts, it finally work. However once I sign in to hulu it doesn't have a subscription, and instead of being able to view shows, I am directed t...

  • Casual Listener
  • So I have a student premium, so I also get a hulu subscription. After several days of trying to link my accounts, it finally work. However once I sign in to hulu it doesn't have a subscription, and i...
  • Billy-J
  • Spotify Star
  • 480 Views
  • 3 replies
  • 0 likes
  • Student
  • 480 Views
  • 3 replies
  • 0 likes

Upgrading then downgrading back to student discount

I currently have the student discount with hulu, but I'm thinking about also adding HBO to my hulu scubscription. Would it be easy to downgrade back to the basic Hulu + Spotify student plan if i dont want HBO anymore? Also would the spotify price cha...

  • Newbie
  • I currently have the student discount with hulu, but I'm thinking about also adding HBO to my hulu scubscription. Would it be easy to downgrade back to the basic Hulu + Spotify student plan if i dont...
  • Noah
  • Spotify Star
  • 672 Views
  • 1 replies
  • 0 likes
  • Student
  • 672 Views
  • 1 replies
  • 0 likes

Giving me an error everytime I try to create or link hulu to my student premium

I just created Spotify premium for students yesterday and it doesn't let me link or set up hulu. What it keeps telling me is this, "We've hit a snagGive it another try. If that doesn't work, please let spotify know." I alredy contacted hulu support t...

  • Newbie
  • I just created Spotify premium for students yesterday and it doesn't let me link or set up hulu. What it keeps telling me is this, "We've hit a snag Give it another try. If that doesn't work,&n...
  • osornios
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • Student
  • 657 Views
  • 1 replies
  • 0 likes

Cannot join a plan... premiun nor family

I tried to join a family plan and received the error "Ops... something went wrong". Sometime after I tried to purchase a premium plan and I received the same error. Something is wrong with my account that doesn't let me join any plan other than the f...

  • Newbie
  • I tried to join a family plan and received the error "Ops... something went wrong". Sometime after I tried to purchase a premium plan and I received the same error. Something is wrong with my account...
  • Luke
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Lost Student Discount

PlanPremiumCountryUSADeviceiPhone SE, Macbook Pro Early 2015Operating SystemiOS 11.4.1, OS X El Capitan My Question or IssueI had Spotify Premium for Students, with Hulu, but at some point this year, without my knowledge, Spotify gave me a regular su...

  • Newbie
  • Plan Premium Country USA Device iPhone SE, Macbook Pro Early 2015 Operating System iOS 11.4.1, OS X El Capitan   My Question or Issue I had Spotify Premium for Students, with Hulu, b...
  • Noah
  • Spotify Star
  • 468 Views
  • 2 replies
  • 0 likes
  • Student
  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Premium Help

Hi, I'm new here so sorry if this is the wrong section to post. My problem is regarding the student premium option. I have recently enrolled in a university and have been told that i can use my uni email address to qualify for Spotify Premium Student...

  • Casual Listener
  • Hi, I'm new here so sorry if this is the wrong section to post.   My problem is regarding the student premium option. I have recently enrolled in a university and have been told that i can use...
  • Alfredo
  • Roadie
  • 520 Views
  • 5 replies
  • 1 likes
  • 520 Views
  • 5 replies
  • 1 likes

Can't Add Hulu To Student Premium

So, I was able to reactive my Premium recently, and now I'm trying to add the Hulu plan to my account again. However, every button on the site that allows me to "add hulu" just link back to each other. If I start from the account overview, it'll take...

  • Casual Listener
  • So, I was able to reactive my Premium recently, and now I'm trying to add the Hulu plan to my account again. However, every button on the site that allows me to "add hulu" just link back to each othe...
  • stsiennamae
  • Casual Listener
  • 1117 Views
  • 6 replies
  • 0 likes
  • Hulu
    Student
  • 1117 Views
  • 6 replies
  • 0 likes

Got double charged when I was renewing my subscription

As the title says,I was fixing up my payment method and thought I could avail the student discount in the middle of transferring schools so I filed the required fields in the credit card section. But after that there was a verification process for th...

  • Newbie
  • As the title says, I was fixing up my payment method and thought I could avail the student discount in the middle of transferring schools so I filed the required fields in the credit card section. B...
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Forgot to renew student discount

PlanPremium Country CanadaDeviceSamsung Operating System AndroidMy Question or IssueFrom April 2018 till July 2018 I have been charged C$9.99 for premium but in truth I am a student and had forgot to renew my student discount. Is a refund possible or...

  • Newbie
  • Plan Premium  Country  Canada Device Samsung  Operating System   Android My Question or Issue From April 2018 till July 2018 I have been charged C$9.99 for premium b...
  • Keanu_C
  • Community Legend
  • 2921 Views
  • 1 replies
  • 0 likes
  • Student
  • 2921 Views
  • 1 replies
  • 0 likes

not eligible for student discount

I am 18, and will be attending University of Maryland, Baltimore County in about a month. I have received news from my school saying that I can apply for Student Discount, but when I go to apply it says I am not eligible. I even tried to make a new s...

  • Newbie
  • I am 18, and will be attending University of Maryland, Baltimore County in about a month. I have received news from my school saying that I can apply for Student Discount, but when I go to apply it s...
  • Keanu_C
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Student
  • 434 Views
  • 1 replies
  • 0 likes

Accessing my Student Discount

I recently signed up for the Spotify Student Discount, but it won't let me access the features (i.e. discounted price, Hulu) until my next payment cycle. Is there any way to fix this?

  • Newbie
  • I recently signed up for the Spotify Student Discount, but it won't let me access the features (i.e. discounted price, Hulu) until my next payment cycle. Is there any way to fix this?
  • Keanu_C
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • Mobile
    Subscription
  • 499 Views
  • 1 replies
  • 0 likes