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Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24456 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24456 Views
  • 18 replies
  • 0 likes

Superuser Contribution Plan randomly switched from student discounted premium to full-priced premimum

Hello,I have been paying from Spotify on the student rate since March 2016, but for March 2017 and May 2018 I was charged £9.99 and on further investigation it appears I had been switched back over to regular premium. I changed myself back to the stu...

  • Newbie
  • Hello, I have been paying from Spotify on the student rate since March 2016, but for March 2017 and May 2018 I was charged £9.99 and on further investigation it appears I had been swi...
  • SergioDavid
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discounts Payment Error

He paid but my membership was not active. Either my membership is active or your money is refunded. *Removed screenshot with personal information*

  • Casual Listener
  • He paid but my membership was not active. Either my membership is active or your money is refunded.   *Removed screenshot with personal information*
  • Melody
  • Spotify
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution student verification

Hi SheerID cant verify my student status as my submission does not have an issue date. However, it is currently summer break and i do not have any relevant information with dates within 3months. However, i sent a copy of my degree audit with my compu...

  • Casual Listener
  • Hi SheerID cant verify my student status as my submission does not have an issue date. However, it is currently summer break and i do not have any relevant information with dates within 3months. Howe...
  • Maxim
  • Spotify Star
  • 919 Views
  • 3 replies
  • 0 likes
  • 919 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error: "We're all mixed up"

I recently desided to get the Spotify Student + Hulu deal. I got the email that my inforamtion was varified. Then it took me to the screen where it says "click here to be directed back to Spotify to access your offer." So I clicked on the link then t...

  • Newbie
  • I recently desided to get the Spotify Student + Hulu deal. I got the email that my inforamtion was varified. Then it took me to the screen where it says "click here to be directed back to Spotify to ...
  • Aimee_T
  • Roadie
  • 1108 Views
  • 1 replies
  • 0 likes
  • Student
  • 1108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount wrong

Hey.I bought a student discount, but I pressed the wrong school and I was deducted but did not receive a receipt or premium. Can I have my money back?

  • Newbie
  • Hey. I bought a student discount, but I pressed the wrong school and I was deducted but did not receive a receipt or premium. Can I have my money back?
  • Aimee_T
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment for what?

Hey! I just tried to buy premium for students just a moment ago, I did the confirmation things its okay till now, but my question is Spotify take my money and I am still not a premium. Also, the discounted fee is 6,99 TL but instead it took 7.24 TL f...

  • Newbie
  • Hey! I just tried to buy premium for students just a moment ago, I did the confirmation things its okay till now, but my question is Spotify take my money and I am still not a premium. A...
  • Aimee_T
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Student Plan to Family Plan

Hi, I had a student account when I accepted an invite to join a family account. I didn't cancel my student account prior to accepting so I am not sure if it automatically overrides my student premium plan or I need to cancel it manually. When I check...

  • Casual Listener
  • ...tudent premium plan or I need to cancel it manually. When I check my account profile, under "Subscription" it says "Premium for Students" but right underneath it says I'm part of a family plan. Will I s...
  • Maxim
  • Spotify Star
  • 1761 Views
  • 5 replies
  • 0 likes
  • 1761 Views
  • 5 replies
  • 0 likes

Cobrança plano universitário

Olá!Eu tenho o plano universitário e entrei em minha conta e fui avisado que a partir de amanhã (16/05/18) meu plano passará ao Spotify Premium e serão cobrados R$ 16,90. Isso é de alguma forma um meio de garantir que ainda sou universitário e terei ...

  • Newbie
  • Olá! Eu tenho o plano universitário e entrei em minha conta e fui avisado que a partir de amanhã (16/05/18) meu plano passará ao Spotify Premium e serão cobrados R$ 16,90. Isso é de alguma forma um ...
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Student but can't get student discount and charged

Hello, I signed up for student premium account on Spotify and it says that they couldn't confirm that I am a student. However I am a student from UW seattle and the money has also been taken from my account. I look forward to hearing from you and sol...

  • Casual Listener
  • Hello,  I signed up for student premium account on Spotify and it says that they couldn't confirm that I am a student. However I am a student from UW seattle and the money has also been taken f...
  • Luke
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution NUS Student card no longer valid

Just received an email stating that my premium plan is rising to £9.99 & that NUS Student cards are no longer accepted as a discount. When did this happen? I didnt receive any notice that this had changed. Apparently its Unidays now which as a distan...

  • Casual Listener
  • Just received an email stating that my premium plan is rising to £9.99 & that NUS Student cards are no longer accepted as a discount.  When did this happen?  I didnt receive any notice ...
  • miltonjohns6
  • Casual Listener
  • 678 Views
  • 4 replies
  • 0 likes
  • 678 Views
  • 4 replies
  • 0 likes

Payment was made but the premium account was not active?

I benefited from the student discount and I was able to withdraw money from my credit card but my premium membership was not active? Do you have emergency help?

  • Newbie
  • I benefited from the student discount and I was able to withdraw money from my credit card but my premium membership was not active? Do you have emergency help?
  • Luke
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Student Discount Turkey
  • 324 Views
  • 1 replies
  • 0 likes

Fui cobrada 4 vezes pela mesma promoção

Olá! Ontem ativei o Spotify Premuim com desconto para estudantes, não estava conseguindo fazer login no portal da instituição, então enviei meus documentos. Ou documentos não estavam sendo aceitos e tive que enviá-los novamente. Finalmente, consegui ...

  • Newbie
  • Olá!   Ontem ativei o Spotify Premuim com desconto para estudantes, não estava conseguindo fazer login no portal da instituição, então enviei meus documentos.    Ou documentos não ...
  • Bittencourt
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Conta Universitária - Cobrança

Fiz o cadastro para desconto de estudantes e no preenchimento dos dados coloquei os dados do cartão, e fui notificado pela administradora do cartão de uma cobrança de R$ 8,50 referente ao pagamento pelo cartão de crédito da conta premium universitári...

  • Newbie
  • Fiz o cadastro para desconto de estudantes e no preenchimento dos dados coloquei os dados do cartão, e fui notificado pela administradora do cartão de uma cobrança de R$ 8,50 referente ao pagame...
  • Bittencourt
  • Spotify Star
  • 930 Views
  • 3 replies
  • 0 likes
  • Other
    Student
  • 930 Views
  • 3 replies
  • 0 likes

Student discount paid twice

I upgraded my spotify account to premium, spotify took money from me twice (2,99€ x 2) and I still have only a free version.

  • Newbie
  • I upgraded my spotify account to premium, spotify took money from me twice (2,99€ x 2) and I still have only a free version. 
  • Gerardnepo
  • Regular
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Spotify student full price

Hi, I always paid 4,99€ euro an this month it suddenly was 9,99€. i m still a student so i would like to ask you to get the 5 euro back that was withdrawn too much.. Thanks a lot

  • Newbie
  • Hi,  I always paid 4,99€ euro an this month it suddenly was 9,99€. i m still a student so i would like to ask you to get the 5 euro back that was withdrawn too much..   Thanks a lot 
  • Gerardnepo
  • Regular
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Student account still €9,99

Hi, I have a student account. I tried to delete my subscription, but then I decided against it so I renewed it. On my account page it says I have a student account, but my subscription fee is €9,99 instead of €4,99.

  • Newbie
  • Hi, I have a student account. I tried to delete my subscription, but then I decided against it so I renewed it. On my account page it says I have a student account, but my subscription fee is €9,99 i...
  • Alipattz24
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Payment

I saw the discount student that they offered so I chose to start the premium because of the good price but the problem is why I paid twice?

  • Newbie
  • I saw the discount student that they offered so I chose to start the premium because of the good price but the problem is why I paid twice?
  • johngalt
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium estudiantes

Buenas tardes,La semana pasada realicé el cambio de Free a Premium estudiantes. Ya se ha verificado mi información vía SheerID Verification y se me ha enviado el email de verificación aceptada. Se ha realizado el cobro y he comprobado que no esté com...

  • Newbie
  • Buenas tardes, La semana pasada realicé el cambio de Free a Premium estudiantes. Ya se ha verificado mi información vía SheerID Verification y se me ha enviado el email de verificación aceptada...
  • SergioDavid
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Universitário

(Ontem)Foi debitado de meu cartão de crédito o valor do Premium Universitário, neste momento ainda nao havia sido comprovada minha matrícula na facu.Hoje recebi um e-mail dizendo que ela foi comprovada e que era para eu aderir ao plano universitário....

  • Newbie
  • (Ontem)Foi debitado de meu cartão de crédito o valor do Premium Universitário, neste momento ainda nao havia sido comprovada minha matrícula na facu. Hoje recebi um e-mail dizendo que ela foi compro...
  • SergioDavid
  • Roadie
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes