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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25113 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25113 Views
  • 19 replies
  • 0 likes

Discount for High school students

I was charged for discount for students and 9.99 for three months can I please get a refund for one of these

  • Newbie
  • I was charged for discount for students and 9.99 for three months can I please get a refund for one of these 
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Other
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling premuim student purchase process

hello , i purchased a student discount on spotify with paymaya but i want to cancel the trasaction. It said that the purchased is currently being processed. is it possible? thanks!

  • Casual Listener
  • hello 🙂 , i purchased a student discount on spotify with paymaya but i want to cancel the trasaction. It said that the purchased is currently being processed. is it possible? thanks!
  • SapphireCross
  • Casual Listener
  • 2747 Views
  • 11 replies
  • 0 likes
  • 2747 Views
  • 11 replies
  • 0 likes

Problemas com plano universitário

Comprei o plano premium universitário, mas na minha conta, nem aparece o recibo do pagamento, e ja foi cobrado no cartão, queria saber se é normal

  • Newbie
  • Comprei o plano premium universitário, mas na minha conta, nem aparece o recibo do pagamento, e ja foi cobrado no cartão, queria saber se é normal
  • Bittencourt
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Student
  • 370 Views
  • 1 replies
  • 0 likes

I can't find my school for Premium Student account

Hi, I would like to subscribe in a student premium accound but I can't find my school "Sup'Biotech Paris" when I have to select it.What should I do ?? Thanks

  • Newbie
  • Hi, I would like to subscribe in a student premium accound but I can't find my school "Sup'Biotech Paris" when I have to select it. What should I do ??    Thanks
  • Bethany_Dawn
  • Community Legend
  • 17017 Views
  • 1 replies
  • 3 likes
  • Student
  • 17017 Views
  • 1 replies
  • 3 likes

Student Discount

I bought student discount pack I thought it was for secondary/high school and university but I couldn't find my secondary/high school their was only uni how can I get my money back

  • Visitor
  • I bought student discount pack I thought it was for secondary/high school and university but I couldn't find my secondary/high school their was only uni how can I get my money back
  • Hexer5317
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Student discount doesn't work

I have paid a student discount today, but on a stage of the choice of the university I have cancelled everything, but money has been already paid. If I enter the card number again, then again will withdraw money from the bank account or I will be abl...

  • Newbie
  • I have paid a student discount today, but on a stage of the choice of the university I have cancelled everything, but money has been already paid. If I enter the card number again, then again will wi...
  • imattolo
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • discount
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to pay the difference and get add free with hulu with the student discount?

I love hulu and spotify and will continue to use it but is it possible to pay the difference to ge trid of the ads on hulu?

  • Newbie
  • I love hulu and spotify and will continue to use it but is it possible to pay the difference to ge trid of the ads on hulu?
  • SergioDavid
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Premium??

My mobile data service gives free premium membership for 3 months. Can I start a student premium membership after that 3 months?

  • Newbie
  • My mobile data service gives free premium membership for 3 months. Can I start a student premium membership after that 3 months?
  • Bethany_Dawn
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • Student premium help
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium for students

Hello, it turns out that I subscribed to the spotify premium plan for students, but I did not receive a message to my email, it was done twice, and I still have not received the email confirming that the subscription to the premium for students was a...

  • Newbie
  • Hello, it turns out that I subscribed to the spotify premium plan for students, but I did not receive a message to my email, it was done twice, and I still have not received the email confirming t...
  • Melody
  • Spotify
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Charged

I got charged for a student discount but I didn’t get premium 

  • Casual Listener
  • I got charged for a student discount but I didn’t get premium 
  • JackBeau
  • Composer
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution SPOTIFY ESTUDIANTES

Acabo de hacer mi pago de Spotify de estudiantes pero qusiera saber si pafo Spotify Premium me cobraran las dos subscripciones ya que lo necesito para mañana alguien sabe algo al respecto?

  • Newbie
  • Acabo de hacer mi pago de Spotify de estudiantes pero qusiera saber si pafo Spotify Premium me cobraran las dos subscripciones ya que lo necesito para mañana alguien sabe algo al respecto?
  • SergioDavid
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account subscription problem

Hi! I subscribed for spotify prenium, the student account. But I didn't receive anything, not even a confirmation mail. And nothing changed in my account like I'm still in the free spotify. When I try again, they told be I've already had this subscri...

  • Newbie
  • Hi! I subscribed for spotify prenium, the student account. But I didn't receive anything, not even a confirmation mail. And nothing changed in my account like I'm still in the free spotify. When I tr...
  • SergioDavid
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Student
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium not active

Hey, I'm from Finland and ordered premium with student discount yesterday. The payment has been taken, and it had gone through, but for some reason I am unable to use premium possibilities and I'm seeing advertisements. I tried log out and back in, b...

  • Newbie
  • Hey, I'm from Finland and ordered premium with student discount yesterday. The payment has been taken, and it had gone through, but for some reason I am unable to use premium possibilities and I'm se...
  • SergioDavid
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Too much DEBITS for a student account

Hi, I did my Spotify special students account yesterday and till now everything looks fine. Today I checked my back account and I've 3 debits by spotify of 4,99€. Why 3?

  • Newbie
  • Hi, I did my Spotify special students account yesterday and till now everything looks fine. Today I checked my back account and I've 3 debits by spotify of 4,99€. Why 3? 
  • SergioDavid
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify studenti

Ciao volevo sottoscrivere un abbonamento a spotify studenti per mio figlio ma il suo istituto tecnico non è riconosciuto, ho però già ricevuto segnalazioni da carta Hipe di avvenuto addebito di €4,99. Cosa succede ora? Grazie rimango in attesa di ris...

  • Newbie
  • Ciao volevo sottoscrivere un abbonamento a spotify studenti per mio figlio ma il suo istituto tecnico non è riconosciuto, ho però già ricevuto segnalazioni da  carta Hipe di avvenuto addebito di...
  • SergioDavid
  • Roadie
  • 600 Views
  • 1 replies
  • 0 likes
  • s
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan randomly switched from student discounted premium to full-priced premimum

Hello,I have been paying from Spotify on the student rate since March 2016, but for March 2017 and May 2018 I was charged £9.99 and on further investigation it appears I had been switched back over to regular premium. I changed myself back to the stu...

  • Newbie
  • Hello, I have been paying from Spotify on the student rate since March 2016, but for March 2017 and May 2018 I was charged £9.99 and on further investigation it appears I had been swi...
  • SergioDavid
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discounts Payment Error

He paid but my membership was not active. Either my membership is active or your money is refunded. *Removed screenshot with personal information*

  • Casual Listener
  • He paid but my membership was not active. Either my membership is active or your money is refunded.   *Removed screenshot with personal information*
  • Melody
  • Spotify
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution student verification

Hi SheerID cant verify my student status as my submission does not have an issue date. However, it is currently summer break and i do not have any relevant information with dates within 3months. However, i sent a copy of my degree audit with my compu...

  • Casual Listener
  • Hi SheerID cant verify my student status as my submission does not have an issue date. However, it is currently summer break and i do not have any relevant information with dates within 3months. Howe...
  • Maxim
  • Spotify Star
  • 946 Views
  • 3 replies
  • 0 likes
  • 946 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error: "We're all mixed up"

I recently desided to get the Spotify Student + Hulu deal. I got the email that my inforamtion was varified. Then it took me to the screen where it says "click here to be directed back to Spotify to access your offer." So I clicked on the link then t...

  • Newbie
  • I recently desided to get the Spotify Student + Hulu deal. I got the email that my inforamtion was varified. Then it took me to the screen where it says "click here to be directed back to Spotify to ...
  • Aimee_T
  • Roadie
  • 1122 Views
  • 1 replies
  • 0 likes
  • Student
  • 1122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount wrong

Hey.I bought a student discount, but I pressed the wrong school and I was deducted but did not receive a receipt or premium. Can I have my money back?

  • Newbie
  • Hey. I bought a student discount, but I pressed the wrong school and I was deducted but did not receive a receipt or premium. Can I have my money back?
  • Aimee_T
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes