Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I paid for premium by paying as a student. And the money has charged from me and account did not upgraded to premium. What should I do?
The other day I tried to buy the 4.99/month for Students Premium and Spotify could not verify I was a student at my college but they still charged me the 4.99. What should i do? It does not say I am a premium user on my account nor does it say I am i...
I want to get a student discount and I have a student/school email however when I try to change from a premium to a student premium account it says the email is already in use when it isn’t. I have already contacted unidays about it but they have sai...
Hello, Today I accidentally subscribed to the regular €9.99 monthly subscription instead of the €4.99 student subscription. Is there a way to get a refund so I can subscribe to the student subscription?
So, i entered my card details and i had to proceed to insert my documents that proves I am a student, so i left the app to do some photos. I returned to the app, enterd my card details back again and i can't pay, because they have taken my 4.99 euros...
hi, i've tried to make use of student discount. after i've been entered my card information the payment dropped off from my account. and the following day i've received an email that says spotify has verified my sheerid. and then to use premium, spot...
Boa tarde,Faz alguns dias que venho tentando assinar o Spotify Premium para Universitários e nas duas tentativas, recebi feedback do SheerID pelo email informando falta de informações que estavam presentes nos documentos de comprovação que enviei (Hi...
Hi, zwei Fragen, zum einen würde ich gern wisssen, ob es möglich ist, den Studentenrabattvon einem alten Konto auf ein neues zu übertragen, weil ich auf dem neuen Konto mehr mache und dort dann lieber zahlen würde, als auf einem inaktiven Account.Die...
Merhaba. Ben spotify premium üyelik için kart bilgilerimi girdim ve öğrenci olduğumu doğrulattım ama hesabımdan para çekildiği halde premium üyelik alamadım ayrıca bana gelen onay mesajındaki butona tıklayınca hata veriyor bu konu hakkında bilgi alır...
I purchaced the student discount that cones with hulu. And hulu doesn’t work. It acts as if its not paid for. I already went to hulu the said that spotify has to fix it. The problem is that when i log in to hulu it doesn’t work unless its the app on ...
spotify premium için banka hesabımdan para çekilmesine rağmen premium değilim. işlemin üzerinden birkaç gün geçti yani bekledim. hesabımdan çıkış yapıp tekrar girdim ama işe yaramadı. ayrıca reklamlara ayırdığınız bütçeyle düzgün bir müşteri hizmeti ...
hi I have sent student data after I paid membership fee for student, but when I paid the money I do not need to pay again because I did not want to pay again. This is the case when I write. If you want any proof you can take the screenshot of account...
So this has been a problem for quite some time - and this is the only place I have left to go to. My student plan plan is not working fully. I am able to listen to my Spotify but Hulu isn’t working. I’ve reached out to Hulu about this issue and they ...
Me cobraron una vez para el descuento y tuve que volver a pagar para activar mi suscripcion, me cobraron 2 veces y nunca me notificaron, exigo un reembolso
Boa noite! Acabo de enviar um boleto da minha faculdade para solicitação do desconto para estudantes, porém, logo após o envio fui direcionado a página do SheerId onde deveria fornecer login e senha, tentei alguns (inclusive da Spotify) e não consegu...
hiI'm a college student.I sent my documents for premium Membership.I got a positive return.but they said my membership was on another account.plus, the student is charged a premium.I'm waiting for your support.Thank you.
Hello dear Community, so i bought a vocher today and on the austrian webside it tells me that i can pay the premium cost with this voucher, but when i try upgrade to premium i have to have an kredit card but i dont own one. so how can i get the stude...
I have recently submitted my enrollment deposit (about a month ago) for my college next year to be a freshman and was wondering when I would qualify to be able to recieve the student premium discount? does anyone know?
Hola, quise adquirir el producto de estudiante, al verificar que mi tarjeta si tenía fondos me mandaron a un link donde leer instrucciones sobre el servicio diciendo que "AUN NO HEMOS COBRADO" Cuando realmente me descontaron el dinero de la tarjeta y...
I'm transferring from one university to another this year. Will this mess with my account? I know there's the 12 month thing where it will end for me in September. So will I have to reapply after September or will it carryover since I'm at another un...