Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24664 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24664 Views
  • 18 replies
  • 0 likes

Superuser Contribution Spotify take my money for nothing

I wanted to buy premium with student discounts. I entered my ininal card informations all correctly. The price was taken from my card but now I can't reach my premium account. I want to solve my problem immediately.

  • Newbie
  • I wanted to buy premium with student discounts. I entered my ininal card informations all correctly. The price was taken from my card but now I can't reach my premium account. I want to solve my prob...
  • SergioDavid
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Student
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unidays verified student status, but still unable to get discount on spotify

Unidays verified my student status, but after trying to link my unidays account and spotify account, it says the discount is unavailable in my country, but I am attending a college in the US. Spotify (SheerID) still can't verify my status.

  • Newbie
  • Unidays verified my student status, but after trying to link my unidays account and spotify account, it says the discount is unavailable in my country, but I am attending a college in the US. Spotify...
  • SergioDavid
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • Student
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenho Spotify Universitário e me cobraram Spotify Premium

Pessoal, estou com um problema. Minha conta sempre foi Spotify Universitário e hoje lançaram no meu cartão o Valor da conta Premium R$16,90. Como devo proceder? O correto seria R$8,50. < Screenshot removed for security >

  • Casual Listener
  • Pessoal, estou com um problema. Minha conta sempre foi Spotify Universitário e hoje lançaram no meu cartão o Valor da conta Premium R$16,90. Como devo proceder? O correto seria R$8,50.   ...
  • Melody
  • Spotify
  • 631 Views
  • 3 replies
  • 0 likes
  • Other
  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error 404

I got email from sheerID. They send me link to finish my application for student discount. But it doesn’t work. I can’t finish it...

  • Casual Listener
  • I got email from sheerID. They send me link to finish my application for student discount. But it doesn’t work. I can’t finish it...
  • SergioDavid
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Over charged

I just signed up for the student plan and I have been charged $5.37 4 times.. how do I get a refund on the other three? I didn’t sign up for 4 months and it said it would only be $5.37 ..

  • Newbie
  • I just signed up for the student plan and I have been charged $5.37 4 times.. how do I get a refund on the other three? I didn’t sign up for 4 months and it said it would only be $5.37 .. 
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

No me llega correo de confirmación en el plan estudiantes.

Hace dos días andé el documento que certifica mi calidad de estudiante en una universidad pero no me llega el correo de confirmación de la suscripción premium. Cuanto demora en llegar el correo?

  • Newbie
  • Hace dos días andé el documento que certifica mi calidad de estudiante en una universidad pero no me llega el correo de confirmación de la suscripción premium. Cuanto demora en llegar el correo? 
  • CRISTHIANHERNAN
  • Casual Listener
  • 13177 Views
  • 24 replies
  • 2 likes
  • 13177 Views
  • 24 replies
  • 2 likes

Ya me cobraron la mensualidad con descuento de estudiante y no tengo premium

Envie mi horario para que comprobaran que era estudiante y cuando revise ya me habian cobrado el servicio pero sigo sin tener Spotify Premium

  • Newbie
  • Envie mi horario para que comprobaran que era estudiante y cuando revise ya me habian cobrado el servicio pero sigo sin tener Spotify Premium
  • rrodartesolis74
  • Newbie
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Unsuccessful purchase

I thought that the student subscription applies to schoolchildren too.After the purchase I was not allowed to choose my school (because there were lists only of Latvian universities), but the money was already gone.How do i get my money back?

  • Newbie
  • I thought that the student subscription applies to schoolchildren too. After the purchase I was not allowed to choose my school (because there were lists only of Latvian universities), but the money...
  • Maxim
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Premium payment problem
    Student
  • 480 Views
  • 1 replies
  • 0 likes

Solved!! Renovação do Spotify para Universitários

Olá, Estava cadastrado no plano premium universitário. Como já fazia 12 meses, eu acabei renovando o plano universitário conforme recebi pelo e-mail. Porém, após renovar o plano, não foi descontado o valor de R$ 8,50 e sim o valor de R$ 16,90. Consta...

  • Casual Listener
  • Olá,   Estava cadastrado no plano premium universitário. Como já fazia 12 meses, eu acabei renovando o plano universitário conforme recebi pelo e-mail. Porém, após renovar o plano, não foi des...
  • hyagogoularte
  • Casual Listener
  • 1906 Views
  • 2 replies
  • 0 likes
  • 1906 Views
  • 2 replies
  • 0 likes

Migração conta premium para universitária

Olá, como faço para migrar da conta premium para a universitária. Será necessário fazer o cancelamento da premium atual e abrir outra conta universitária?

  • Newbie
  • Olá, como faço para migrar da conta premium para a universitária. Será necessário fazer o cancelamento da premium atual e abrir outra conta universitária?
  • Bittencourt
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

switching from premium to student

Hi i have spotify premium but want to change to a student account, do i need to cancel the premium first before changing or do i just switch in my account settings?

  • Newbie
  • Hi i have spotify premium but want to change to a student account, do i need to cancel the premium first before changing or do i just switch in my account settings?  
  • Gspresq9791
  • Newbie
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Solved!! Spotify took my money HELP

Hey!I was trying to upgrade to student spotify. I entered my credit card details then i realized that my college wasnt listed. But spotify took my 5 euros? what should i do know? I just want my money back. btw sorry for my bad english

  • Regular
  • Hey! I was trying to upgrade to student spotify. I entered my credit card details then i realized that my college wasnt listed. But spotify took my 5 euros? what should i do know? I just want my mon...
  • Luke
  • Spotify Star
  • 693 Views
  • 8 replies
  • 0 likes
  • 693 Views
  • 8 replies
  • 0 likes

Premium for Students not working

Hi! I just bought Spotify Premium for students, I paid. Now, I don't have ads, but still can't listening to music offline, don't know why. I tried to log out and in, but it doesn't work. Can you help me, please? Thanks! Natalia

  • Newbie
  • Hi! I just bought Spotify Premium for students, I paid. Now, I don't have ads, but still can't listening to music offline, don't know why. I tried to log out and in, but it doesn't work. Can you h...
  • Bethany_Dawn
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Hulu with my Student Account

I have the student account but I can't activate Hulu. They day there is an error how can I change this?

  • Newbie
  • I have the student account but I can't activate Hulu.  They day there is an error how can I change this?
  • Keanu_C
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Plano Universitario

Preenchi todas as informações para o plano universitario porém após os dados do cartão dizia que redirecionaria para a confirmação de estudante mas nada aconteceu, o valor foi cobrado porém o plano continua como o Free.

  • Newbie
  • Preenchi todas as informações para o plano universitario porém após os dados do cartão dizia que redirecionaria para a confirmação de estudante mas nada aconteceu, o valor foi cobrado porém o plano c...
  • Bittencourt
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify estudiantes

Ya haces unas horas lleno todo para tener la cuenta de Spotify para estudiantes incluso me debitaron el saldo ya de risa tarjeta y aun me llega el correo que hago ?

  • Newbie
  • Ya haces unas horas lleno todo para tener la cuenta de Spotify para estudiantes incluso me debitaron el saldo ya de risa tarjeta y aun me llega el correo que hago ?
  • andresvaroso
  • Newbie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Student Verification - can't select Germany

Hi there. I live in Austria and study on a German university. Now I'd like to apply for student discount, however "Germany" is not available in the list of countries on the SheerID page. Is there no discount for students enrolled on German universiti...

  • Casual Listener
  • ...bsp; Is there no discount for students enrolled on German universities or what's the issue?
  • 19950058
  • Casual Listener
  • 1201 Views
  • 4 replies
  • 0 likes
  • Student
  • 1201 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student discount

I signed up for Spotify premium using student discount. I have been charged payment for it however it still says that my account is free and that my student credentials are associated with another account. I do not have another Spotify account and I ...

  • Newbie
  • I signed up for Spotify premium using student discount. I have been charged payment for it however it still says that my account is free and that my student credentials are associated with another ac...
  • SergioDavid
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Paid for subscription but still not getting premium

I purchased the spotify student premium offer. But it still asks me to upgrade to premium. I verified it with my bank account, where i have charged for $5.04.Please help.

  • Casual Listener
  • I purchased the spotify student premium offer. But it still asks me to upgrade to premium. I verified it with my bank account, where i have charged for $5.04. Please help.
  • Luke
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como renovar la subscripción a cuenta de estudiante cuando ya se va a acabar el año.

Como renovar la subscripción a cuenta de estudiante cuando ya se va a acabar el año. Me quedan dos días y me llegó un correo que dice que pique en extender subscripción pero no funciona no pasa nada.

  • Newbie
  • Como renovar la subscripción a cuenta de estudiante cuando ya se va a acabar el año. Me quedan dos días y me llegó un correo que dice que pique en extender subscripción pero no funciona no pasa nada.
  • Alfredo
  • Roadie
  • 3657 Views
  • 1 replies
  • 0 likes
  • 3657 Views
  • 1 replies
  • 0 likes