Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Hello, I tried to create Spotify account and added all the details. But the end message was unable to create the account .Now even after that I am being charged for $4.99 every month and not able to enjoy Spotify. Either make a repayment of all the c...
How do I extend my existing student discount if I am still a student?
I have been using Spotify with the Student Discount 6/25/17 and it was .99 cents for a 3 month trial, but the rest of the months it was $9.99, but I put in my student information and the college I am attending. I was a junior when I started my member...
Ho comprato l’abbonamento studenti e pur essendo stato detratto il costo dal mio conto, sono rimasta all’abbonamento free. Ho inviato una foto del mio badge universitario come attestazione del mio status di studente, quindi non capisco quale possa es...
Hi ! does the student of Quebec can have the 50% student discount ?. they show me nothing and Thank you !
Hi! I have a spotify premium account which I got as a gift for Christmas and expires April 6th of this year. I saw the reciept was 30 dollars. So I have been using premium, but I want to switch to premium student so I can have access to Hulu. I alrea...
Hi, went through the sheerid verification and got an a-mail confirmation. Still can't get the premium service. Do I have to pay for premium subscription first?Anyone can help with that? Thanks
I was half way through my upgrade to spotify premium for students and my internet timed out whilst providing a copy of proof of student ID. I went back to the page which had not saved my information, but the money has been taken from my account.How d...
I'm trying to get the student discount, and as of now - my verification has been rejected twice. How is it possible to send documents issued within the last 3 months? The only possible prove I have is my student card, which was issued on 2016, and 20...
I have a problem with my account. I was trying to subscribe Student bundle (Spotify + Hulu) this afternoon using my phone. When I finished putting my bank account information... waited for 10 minutes to verify my account but the screen doesn't load. ...
Salve, ho fatto 2 giorni fa l'abbonamento a spotify premium per studenti, ma ancora non si e' attivato nulla cosi' oggi l'ho rifatto e mi sono accorta che mi ha preso i 4.99€ per 2 volte ma ancora nulla non mi si attiva e non mi e' arrivata nessun ti...
SheerId confirmed that I was a student and the money was cut from my account. But my free use did not end for days. It's been a week in aggrieved.
I use normal Premium, but want to change to Premium for students. How?
I payed for student account but in the pay screan i exit because it's only for univercities but i just payed it and my account is still free so i want to back my money
Hi, i signed up for student premium yesterday at about 2pm and nothing, no sort of confirmation has gone through yet. Is this normal? Shouldn't i get an email either way (saying that it's been activated or not)?
I am going to the confirmation page for student membership but I get a warning that the page does not exist. Can you help me with this? Have a nice day.
My account isn't syncing up and I can't log into Hulu. I've already contactedulu but they referred me to contact Spotify. I just synced purchased the student deal. (Thread created by Rock Star from a comment on another thread)
I also have a problem with document verifying. I get an email from SheerID that says unable to verify my status as a student in my school, because the document does not display the current date or valid date. The document I sent was a transcript of m...
Ciao, dopo aver messo i dati della carta ha effettuato il pagamento ma non mi fa andare avanti con la verifica di studente, mi ritorna alla pagina dell'inserimento della carta, cosa devo fare?
Ieri ho tentato di avviare un abbonamento per studenti , nel "tentativo" mi e' stato sottratto il doppio rispetto al dovuto (10€) , ho letto che bisognava aspettare l'attivazione purche' cio' che era oltre la somma tornasse sulla carta. Stamattina mi...