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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24809 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24809 Views
  • 18 replies
  • 0 likes

student verification is loading for hours

my student verification loaded and loaded but nothing happened...can somebody help?Thanks

  • Casual Listener
  • my student verification loaded and loaded but nothing happened...can somebody help? Thanks
  • Mimi588
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Error 404 tras la verificación en Sheer ID

Me ha llegado esta mañana la verificación APROBADA en SheerID para el descuento de estudiantes. Para continuar con la compra, debo hacer click en un enlace que me enviaron al correo. Al ir a ese enlace, que pertenece a Spotify, me sale lo siguiente;'...

  • Newbie
  • Me ha llegado esta mañana la verificación APROBADA en SheerID para el descuento de estudiantes. Para continuar con la compra, debo hacer click en un enlace que me enviaron al correo. Al ir a ese enla...
  • OviiiOne
  • Community Legend
  • 2507 Views
  • 2 replies
  • 0 likes
  • 2507 Views
  • 2 replies
  • 0 likes

Got charged but don't have Premium

Hi! I was going to get the Student Discount, but I guess it wasn't verified and I didn't get the premium. Though I checked my account and I was charged 4.99??And yet I don't have the Premium?Can I please have a refund or at least give me the 12-month...

  • Newbie
  • Hi! I was going to get the Student Discount, but I guess it wasn't verified and I didn't get the premium.  Though I checked my account and I was charged 4.99?? And yet I don't have the Premium...
  • ESenS
  • Casual Listener
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Não tive retorno sobre o plano estudantes

Olá, me cadastrei para ter o desconto para Universitários e não tive retorno. Foi cobrada a taxa no meu cartão, porém até hoje estou com o plano free. Enviei a minha declaração, e não recebi, e-mail de retorno sobre a recepção do arquivo.... Já envie...

  • Newbie
  • Olá, me cadastrei para ter o desconto para Universitários e não tive retorno. Foi cobrada a taxa no meu cartão, porém até hoje estou com o plano free. Enviei a minha declaração, e não recebi, e-mail ...
  • Bittencourt
  • Spotify Star
  • 648 Views
  • 3 replies
  • 0 likes
  • 648 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution não consigo migrar para o plano universitário

Já possuo o premium familiar, porém agora quero migrar para o universitário. no momento em que vou fazer meu cadastro, aparece na tela uma faixa laranja com a mensagem: "Parece que você não tem direito ao produto com desconto que está tentando compra...

  • Newbie
  • Já possuo o premium familiar, porém agora quero migrar para o universitário. no momento em que vou fazer meu cadastro, aparece na tela uma faixa laranja com a mensagem: "Parece que você não tem direi...
  • Bittencourt
  • Spotify Star
  • 4002 Views
  • 6 replies
  • 0 likes
  • 4002 Views
  • 6 replies
  • 0 likes

Student Discount

So I applied for a student discount and was accepted and everything went well except everytime I enter my card it says something like "oops your card or bank arent working :^( try a new one."But the thing with this is, I checked my bank account and a...

  • Newbie
  • So I applied for a student discount and was accepted and everything went well except everytime I enter my card it says something like "oops your card or bank arent working :^( try a new one." But th...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Sheerid problem

I didnt get for my student verification over 1 months and when i want to send it again it says you have already used that offer what should i do

  • Newbie
  • I didnt get for my student verification over 1 months and when i want to send it again it says you have already used that offer what should i do
  • orioNNN
  • Gig Goer
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Student premium

Before sheerid I payed but after its accepted they want me to pay again. What should i do?

  • Newbie
  • Before sheerid I payed but after its accepted they want me to pay again. What should i do?
  • orioNNN
  • Gig Goer
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

applied for student premium and havent been emailed back

i applied for spotify premium for uni students and was charged but never got a email back confirming or denying anything??

  • Newbie
  • i applied for spotify premium for uni students and was charged but never got a email back confirming or denying anything??
  • orioNNN
  • Gig Goer
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Payment student discount

I have a student subscription yet i was charged £9.99 instead of £4.99??

  • Newbie
  • I have a student subscription yet i was charged £9.99 instead of £4.99??
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Problema con Premim para estudiantes

Hola, hace tiempo que no usaba mi cuenta de Spotify, decidí volver y vi la opción que hay descuento para estudiantes. Hice el procedimiento de mandar documentación a SheedID y hoy (al día siguiente) recibo un correo por parte de ellos diciendo que mi...

  • Newbie
  • Hola, hace tiempo que no usaba mi cuenta de Spotify, decidí volver y vi la opción que hay descuento para estudiantes. Hice el procedimiento de mandar documentación a SheedID y hoy (al día siguiente) ...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

can't get my student account

Hi,SheerID has acepted me, but when i click on the link that spotify sent to me, says that the page is not founded. what should i do? Thank you so much!

  • Newbie
  • Hi, SheerID has acepted me, but when i click on the link that spotify sent to me, says that the page is not founded. what should i do?   Thank you so much!
  • orioNNN
  • Gig Goer
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

My school is not an option

Hello. I want to get premium with student discount but my school is not an option for SheerID. What can i do?

  • Newbie
  • Hello. I want to get premium with student discount but my school is not an option for SheerID. What can i do?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

NUS Discount

Hi, I have got my NUS card, but when I am putting my place of study on Spotify it doesnt appear on the list. What do I do? Thanks, Sophieb

  • Casual Listener
  • Hi,    I have got my NUS card, but when I am putting my place of study on Spotify it doesnt appear on the list.    What do I do?    Thanks,  Sophieb
  • techytuppers
  • Regular
  • 479 Views
  • 4 replies
  • 0 likes
  • 479 Views
  • 4 replies
  • 0 likes

Do not want to use my NUS card

I had an account using my NUS card. I now dont have a student card as i am no longer a student and it has ran out. I cannot find an option to continue to pay for Premium without including a NUS card number as it continues to ask for one.

  • Newbie
  • I had an account using my NUS card. I now dont have a student card as i am no longer a student and it has ran out. I cannot find an option to continue to pay for Premium without including a NUS card ...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Discount for University students

Hi, I want to use discount for university students.I apply before but it did not accepted.That's why I want to apply again.I am a university student.However I do not benefit from this account.Please help me!

  • Newbie
  • Hi, I want to use discount for university students.I apply before but it did not accepted.That's why I want to apply again.I am a university student.However I do not benefit from this account.Please...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

PAID CHARGED AND I DONT HAVE PREMIUM

So I was trying to use the student discount for spotify premium it said it could not verify my cridentials but I checked my bank account it still took out $2.51! So I payed $2.51 for nothing

  • Casual Listener
  • So I was trying to use the student discount for spotify premium it said it could not verify my cridentials but I checked my bank account it still took out $2.51! So I payed $2.51 for nothing
  • Maxim
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Problem with Student's account acceptation

Hello, thanks to you for reading and spend time on my asking. Sorry for my english, i'm a french's student. When i subscribed on May 2017 to prenium's account, i did the path with SheerId to prove my student's statue but there wasno way out of them a...

  • Newbie
  • Hello, thanks to you for reading and spend time on my asking. Sorry for my english, i'm a french's student. When i subscribed on May 2017 to prenium's account, i did the path with SheerId to prove my...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Student Discount Renewal

I subscribed for the student discount last year. I am still student but I just realized that it has been three months that I have been charged with full premium amount. Will I get a refund for the these months, and how can I re-subscribe for the stud...

  • Newbie
  • I subscribed for the student discount last year. I am still student but I just realized that it has been three months that I have been charged with full premium amount. Will I get a refund for the th...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Premium Subscription Lost

While listening yesterday, my phone died. When it turned back on and I opened Spotify, I was asked to log in. Being that it is a student subscription, I logged in with my college email and password, but all of my playlists were gone, and it says I am...

  • Newbie
  • While listening yesterday, my phone died. When it turned back on and I opened Spotify, I was asked to log in. Being that it is a student subscription, I logged in with my college email and password, ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes