Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Will I get charged twice in one month for applying the student discount to my account?
Hi I have just changed my account to a student account and just got confirmed all went through but now I want to make sure I wont get double charged. Who can confirm this for me? I just want one account which is the student account. TIA
I wanted to subscribe to premium for students, but my institution was nowhere to be found on the list. I tried to see if another institution in my area was available, but neither was that one. What can I do to recieve student premium as a Quebec stud...
Hello! I bought student discount premium, money is paid, got a mail from SheerID saying it is confirmed that I am university student, but when I click on the mail's "Complete your Purchasing" it sends me back at credit card payment website, and I am ...
I signed up for a student account about a week ago I never got it and it's charged my account twice already I want my money back fix this!!!!
Hola chicos! Estoy teniendo unnproblema, quise adquirir el plan de estudiante y al momento de forma finalizar el proceso para contratar, se generó el recargo a mi tarjeta pero aún no tengo los beneficios en mi cuenta ¿alguna solución? gracias
Basically, I was charged for the student premium, but I couldn't go through with registration because my school was not on the list of schools in my country (Hong Kong). How can I get premium?
O aplicativo não está fazendo upload do documento para comprovação de estudante. Como resolver?
Hello, I'm Italian but at the moment I live in germany and I am a student at the university.I would like to have spotify premiumo with the student discount but i don't have a German bank account, is there any way that i can pay for it? It would be a ...
I'am a student i want to get a premium student, but i don't have a credit card. Can i use another options to activate this premium spotify student?
I am a current student of a US college and I found no way to verify by using the sheerID. I have submitted my admission letter. If there is any other straightforward way to verify?
Is there a list where I can check the universities, whose students have already been accepted to get the student discount?
I have done my acount Spotify Premium for students now, but I want to listen to songs and choose them and I can't , only in an "aleatorial" way, withouth chosing them by me .
Öğrenci olduğum onayı geldi ancak yapmış olduğum ödeme hala provizyonda gözüküyor ve premium üyeliğim başlamadı ne yapabilirim acaba ?
Boa noite,Já fazem dois dias que paguei o Premium estudantes e já foi debitado do meu cartão, porém ainda não foi liberado meu acesso Premium. O que pode estar acontecendo para não liberar? Já assinei o Premium por boleto diversos meses e nunca tive ...
Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas ni nada. A que se debe? Que debo hacer?
Estou tentando fazer o cadastro para ganhar o desconto de estudante e antes de finalizar o cadastro recebi duas cobranças de R$ 10,00, no cartão, isso que o plano Premium mensal já tinha sido descontado no dia 09/07/17, quero saber o porquê dessas co...
It won't verify that I'm a college student
Há mais de 15 dias que enviei o documento comprovando q sou universitário e ainda não recebi Spotify Premium...
I recently got the Student Discount deal, but I am unable to skip songs unlike when I was paying 9.99 for Premium. Does anyone else have this problem ?