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Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25930 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25930 Views
  • 19 replies
  • 0 likes

Superuser Contribution Houve uma falha no pagamento. Tente de novo.' Mas meu cartão está normal.

Está retornando erro 'Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente.'Meu cartão está normal com crédito liberado, mas mesmo assim não consigo assinar.

  • Casual Listener
  • Está retornando erro 'Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente.' Meu cartão está normal com crédito liberado, mas mes...
  • Caduzzin1
  • Newbie
  • 1120 Views
  • 3 replies
  • 0 likes
  • 1120 Views
  • 3 replies
  • 0 likes

I want to activate my hulu account but it keeps saying I already have one?

I am currently using my moms hulu account, however I want to switch to my student hulu provided by spotify premium. But it keeps saying I already have one and just connecting me to my moms account.

  • Visitor
  • I am currently using my moms hulu account, however I want to switch to my student hulu provided by spotify premium. But it keeps saying I already have one and just connecting me to my moms account.
  • BabyEcho0_YT
  • Roadie
  • 2320 Views
  • 1 replies
  • 0 likes
  • 2320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last Name Required

PlanFreeCountryIndiaDeviceMoto G4 PlusOperating SystemAndroid Oreo My Question or IssueI am trying to subscribe for student premium account but for verification it says last name required for the process. But the thing is I don't use my last name in ...

  • Visitor
  • Plan Free Country India Device Moto G4 Plus Operating System Android Oreo   My Question or Issue I am trying to subscribe for student premium account but for verification it says ...
  • justaguy12345
  • Casual Listener
  • 2998 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 2998 Views
  • 4 replies
  • 0 likes

Superuser Contribution Por qué me cobraron el plan que no era?

Me cobraron los $115 en ves de $57 por ser estudiante, a pesar de ya haber actualizado mi plan en tiempo y forma:(Puedo un reembolso, por favor:(

  • Visitor
  • Me cobraron los $115 en ves de $57 por ser estudiante, a pesar de ya haber actualizado mi plan en tiempo y forma:( Puedo un reembolso, por favor:(
  • Alex
  • Spotify Legend
  • 1052 Views
  • 1 replies
  • 0 likes
  • 1052 Views
  • 1 replies
  • 0 likes

Superuser Contribution Я хочу оформити студентську преміум підписку, але вона мені не доступна

В мене немає студентської підписки у списку підписок преміум

  • Casual Listener
  • В мене немає студентської підписки у списку підписок преміум
  • Alex
  • Spotify Legend
  • 1195 Views
  • 3 replies
  • 0 likes
  • 1195 Views
  • 3 replies
  • 0 likes

Superuser Contribution You charged me the regular price of premium, though I have Student premium

Hi, My bank details were changed and afterwards you charged me with the regular premium price, even though I have proven in February that I'm a student and applicable for student discount.

  • Newbie
  • Hi, My bank details were changed and afterwards you charged me with the regular premium price, even though I have proven in February that I'm a student and applicable for student discount.
  • MihailY
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sheer ID

Trying to sign up for student plan. My collage is own the list, after selecting the college it asks me to login to school email which I do and then get asked for authentication by sheer id . Says I need admin to authenticate. It says a request has be...

  • Visitor
  • Trying to sign up for student plan. My collage is own the list, after selecting the college it asks me to login to school email which I do and then get asked  for authentication by sheer id . Sa...
  • Lyubka
  • Moderator
  • 2723 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 2723 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to download songs

Hi, I cannot download songs.1. I have spotify premium due for repayment in 3 days.2. Storage, Internet connection is good.3. I was using spotify on two devices.I've logged out on the other device, still I am unable to download.4. Cleared cache, reins...

  • Visitor
  • Hi, I cannot download songs. 1. I have spotify premium due for repayment in 3 days. 2. Storage, Internet connection is good. 3. I was using spotify on two devices. I've logged out on the other de...
  • Lyubka
  • Moderator
  • 1339 Views
  • 1 replies
  • 1 likes
  • 1339 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Tenho plano universitário de $9,90, mas está descontando no cartão $19,90.

Já fiz a atualização e mesmo assim vem descontando o valor de $19,90. Como faço par alterar e vou ter o reembolso?

  • Visitor
  • Já fiz a atualização e mesmo assim vem descontando o valor de $19,90. Como faço par alterar e vou ter o reembolso?
  • Alex
  • Spotify Legend
  • 1083 Views
  • 1 replies
  • 0 likes
  • 1083 Views
  • 1 replies
  • 0 likes

can't upgrade to student premium

I have applied and verified through sheerID and it tells me due to having a standard premium account via Google store to go to app to change plan, but on the app it doesn't give me the option to transfer to student premium despite being verified? won...

  • Visitor
  • I have applied and verified through sheerID and it tells me due to having a standard premium account via Google store to go to app to change plan, but on the app it doesn't give me the option to tran...
  • kaworu_bloodpaw
  • Roadie
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes

Superuser Contribution My student plan is linked to the wrong account

I was applying for a student plan but my credentials got linked to my moms account and not mine..how can I fix this?

  • Visitor
  • I was applying for a student plan but my credentials got linked to my moms account and not mine..how can I fix this?
  • Joan
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student trial is not working even though I am verified as a student.

For the upcoming month Spotify aoutonoumously switched to the normal premium trial for 9.99€. I never chose this trial. I‘m indeed verified as a student, I tried to refresh my status, but on the website it always says that I’m already signed in as a ...

  • Visitor
  • For the upcoming month Spotify aoutonoumously switched to the normal premium trial for 9.99€. I never chose this trial. I‘m indeed verified as a student, I tried to refresh my status, but on the webs...
  • Joan
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Can't recieve Premium Student

Plansupposed to be: Premium Student; Is: Premium IndividualCountryAustriaDeviceacer laptop and Xiaomi phoneOperating Systemwindows and android My Question or IssueI took over my brother's Spotify since I use it more than him. He was/is a college stud...

  • Newbie
  • ...oticed that I must've mistakenly changed it to premium individual. However when I try to select it I receive "Premium Student applies only to students at an eligible college or university for a maximum of 4...
  • Maxim
  • Spotify Star
  • 967 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 967 Views
  • 1 replies
  • 0 likes

Superuser Contribution Errores al solicitar Spotify para estudiantes en Venezuela

Intento solicitar el descuento ofrecido y me arroja 2 errores aunque coloco todos mis datos correctamente, uno dice que "se produjo un error desconocido, vuelva a intentar más tarde", y el otro me dice que el código de país de mi número de teléfono n...

  • Visitor
  • Intento solicitar el descuento ofrecido y me arroja 2 errores aunque coloco todos mis datos correctamente, uno dice que "se produjo un error desconocido, vuelva a intentar más tarde", y el otro me d...
  • MihailY
  • Moderator
  • 1185 Views
  • 5 replies
  • 0 likes
  • 1185 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify para estudiantes

Tengo un problema, en estos momentos tengo una cuenta de Spotify con suscripción premium para estudiantes, acabo de cancelar esa suscripción puesto que me hice una cuenta nueva en la que quiero comprar una suscripción premium para estudiantes (la mis...

  • Casual Listener
  • Tengo un problema, en estos momentos tengo una cuenta de Spotify con suscripción premium para estudiantes, acabo de cancelar esa suscripción puesto que me hice una cuenta nueva en la que quiero compr...
  • antorcha
  • Casual Listener
  • 1795 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1795 Views
  • 2 replies
  • 0 likes