Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24407 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24407 Views
  • 18 replies
  • 0 likes

Superuser Contribution My bill was more than it should be (Turkey)

I use student preminum on spotify. I verified my student status at the beginning of the year. But this month instead of the 14.99 fee it took 20.99 from my card. Last month was a student fee (January) and it suddenly shows my account as personal prem...

  • Visitor
  • I use student preminum on spotify. I verified my student status at the beginning of the year. But this month instead of the 14.99 fee it took 20.99 from my card. Last month was a student fee (January...
  • Lyubka
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium was taken away and changed to just premium

I got charged for it last month and then I got charged for $10.59 for just premium and now it won't let change my plan back

  • Visitor
  • I got charged for it last month and then I got charged for $10.59 for just premium and now it won't let change my plan back
  • MihailY
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't select the university plan to pay for. how do I do it?

my payment failed this month. when i was now about to update the payment methods, Spotify only lets me choose the individual premium payment plan and I have even renewed this year with the college document. can you help me?

  • Visitor
  • my payment failed this month. when i was now about to update the payment methods, Spotify only lets me choose the individual premium payment plan and I have even renewed this year with the college do...
  • Alex
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 1 likes
  • 272 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why can't I pay using a debit card

when choosing a payment method, there are two options, namely the payment method using a debit card and pay pal. when I choose a debit card, the page that appears can only pay using pay pal

  • Visitor
  • when choosing a payment method, there are two options, namely the payment method using a debit card and pay pal. when I choose a debit card, the page that appears can only pay using pay pal
  • Alex
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

My College (UoPeople) doesn't appear on the list and cannot be manually added

PlanPremiumCountryUS My Question or IssueHello all, I am attempting to go from a Premium account to the Student + Hulu version and my college is not listed nor can it manually be added. The campus is University of the People (UoPeople for short). Is ...

  • Casual Listener
  • Plan Premium Country US  My Question or Issue Hello all,   I am attempting to go from a Premium account to the Student + Hulu version and my college is not listed nor can it manually...
  • marco_rocci
  • Newbie
  • 1994 Views
  • 5 replies
  • 2 likes
  • 1994 Views
  • 5 replies
  • 2 likes

Superuser Contribution Como saber se meu plano universitário foi concluído em minha conta Já

Já foi descontado o valor no cartão de crédito, e até agora não atualizou na plataforma mobile Android. Quero saber o que fazer, pois já está cobrando

  • Visitor
  • Já foi descontado o valor no cartão de crédito, e até agora não atualizou na plataforma mobile Android. Quero saber o que fazer, pois já está cobrando
  • Dian
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offre premium étudiant

Je n'ai pas reçu le mail me demandant de fournir un justificatif.

  • Visitor
  • Je n'ai pas reçu le mail me demandant de fournir un justificatif.
  • Vasil
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Trying to sign up for a Student Premium Plan

Plan: Free Currently with Premium in the pastCountry: United States of America Device: iPhone 13, MacBook AirOperating System: IOS 16, MacOS 13 My Question or Issue:When I go to sign up for the premium plan it tells me that it cant confirm I am a stu...

  • Casual Listener
  •   Plan: Free Currently with Premium in the past Country: United States of America   Device: iPhone 13, MacBook Air Operating System: IOS 16, MacOS 13   My Question or Issue: Wh...
  • Lyubka
  • Moderator
  • 447 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to subscribe to the student premium but it's not going.

I'm trying to subscribe to the university premium, but when I click on the option, the following message appears: Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.

  • Visitor
  • I'm trying to subscribe to the university premium, but when I click on the option, the following message appears: Something's gone wrong. Refresh this page or try again later. It may take some time t...
  • Not applicable
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Superuser Contribution Zweryfikowałem konto studenta ale nadal mam informacje ze wygaśnie

Zweryfikowałem konto studenta jakiś czas temu i nagle wyskoczyła mi informacja, że muszę zweryfikować jeszcze raz, inaczej 21.02 przejdę na plan indivudual. Wchodząc na weryfikację pokazuje mi, że to działanie zostało już wykonane.

  • Visitor
  • Zweryfikowałem konto studenta jakiś czas temu i nagle wyskoczyła mi informacja, że muszę zweryfikować jeszcze raz, inaczej 21.02 przejdę na plan indivudual. Wchodząc na weryfikację pokazuje mi, że to...
  • OscarDC
  • Moderator
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account won't activate

I applied for the student premium accounts and was accepted, however, my account shows that I'm on an individual premium account and charges me so as well. When I try to redo the student account request, it says I have already done it, yet nothing is...

  • Visitor
  • I applied for the student premium accounts and was accepted, however, my account shows that I'm on an individual premium account and charges me so as well. When I try to redo the student account requ...
  • MihailY
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I apply my discount of student?

I already apply and they send me the verification but when I click on the link it tell me that the page doesnt exist. Could someone help me please

  • Visitor
  • I already apply and they send me the verification but when I click on the link it tell me that the page doesnt exist. Could someone help me please
  • Joan
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to renew student account but cannot, since I changed my email

I have another account with my school email, is there anyway I can get these accounts migrated and then verified for student discount?Thanks!

  • Visitor
  • I have another account with my school email, is there anyway I can get these accounts migrated and then verified for student discount? Thanks!
  • Joan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

I'm from Indonesia but I'm studying in Turkey how do I convert my premium t

I'm from Indonesia but I'm studying in Turkey how do I convert my premium to Turkish payment?Because my premium payment is still an Indonesia payment

  • Visitor
  • I'm from Indonesia but I'm studying in Turkey how do I convert my premium to Turkish payment? Because my premium payment is still an Indonesia payment
  • kaworu_bloodpaw
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to sign up for Premium Student but Verified and Discount Applied

I'm located in Canada and use Spotify Canada. I used SheerID, was verified on Spotify Canada, and the Premium Student Discount shows in my account. When I click on upgrade and choose my plan, I get the error: "Sorry, you are not eligible for that pla...

  • Casual Listener
  • I'm located in Canada and use Spotify Canada.   I used SheerID, was verified on Spotify Canada, and the Premium Student Discount shows in my account. When I click on upgrade and choose my plan...
  • Lyubka
  • Moderator
  • 366 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 366 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Student Expiring

Details say if not college isn't confirmed I'll be charged 9.99 a month. I'm assuming this means I'll lose Hulu as well? So I'll only be getting Spotify music for that much?

  • Visitor
  • Details say if not college isn't confirmed I'll be charged 9.99 a month. I'm assuming this means I'll lose Hulu as well? So I'll only be getting Spotify music for that much?
  • Dian
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use premium for students for a second time.

Hello, I finished my bachelor degree and started master degree. Wanted to have again student discount because I'm 23 years old and still have ISIC. But when I'm visiting page with proving my school it's telling me that I'm already used this page and ...

  • Visitor
  • Hello, I finished my bachelor degree and started master degree. Wanted to have again student discount because I'm 23 years old and still have ISIC. But when I'm visiting page with proving my school i...
  • Joan
  • Moderator
  • 544 Views
  • 1 replies
  • 1 likes
  • 544 Views
  • 1 replies
  • 1 likes