payment is not going through

[#1]

so i moved countries from kenya to south africa for university and i had a premium family account in kenya but it expired when i came here and i didn’t renew it. but now, i want to get the student premium account, and it says i’m eligible for it. but as soon as i fill in my card details and select “buy now” it gives me an error message saying that the payment failed. it suggests that i use a different card, which i don’t have since i’m only a student so i have just one bank account, or i use a different payment method (only option is vodapay, but it doesn’t work for me). i have tried more than 10 times now, but i still keep getting the same error message. hope to find someone that can help.

[Luan]

Hi,
Welcome to the Spotify Community, and thanks for reaching out to us!

Sorry to hear that! In this case, I recommend that you take a look at this official support article to get more information about what to do

• Failed payment help 

Stay awesome and I hope this helps! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan