Mi suscripción de Spotify Premium se canceló de la nada.

[Goka85]

Buenas noches. Tengo un pequeño problema, y es que, de un día a otro, mi suscripción de Spotify Premium que obtuve a través de Microsoft Rewards (la de 3 meses) fue cancelada de la nada, y ahora estoy de vuelta al plan básico. Cabe decir que hasta ayer todo estaba bien, no fue sino hasta hoy que entre hace apenas unos minutos que me percate de esto.

¿Hay alguna razón del por qué ocurrió esto? 

[Eni]

Hey there @Goka85, 

Thanks for reaching out about this here in the Community. Hope you don't mind a reply in English as it's the official language of the Community. 

Just to confirm, did this happen after the 3 months finished? If so, we suggest that you check your receipts to make sure that your payment has gone through successfully. 

If you don't see any payments there, it's possible that you're logged into a different account. To check that, we suggest that you follow these steps. 

Let us know how it goes.

[Goka85]

Ah, my apologies Eni, wasn't really aware of it, but don't worry, I can speak english as well.

Now, about your question, I fear it's not exactly the case. You see, this happened only after two weeks of being subscribed to Spotify Premium, so I wasn't even near to complete the first month of subscription, and given that I don't have another account, it's even less likely that I logged into another one.

I hope this provides useful, thanks for the answer!

[Eni]

Hi @Goka85, 

Thanks for your quick reply 🙂 

In this case, it's best to reach out to our Support team through any of these channels so they take a closer look at your account and further assist you with this.

Hope this helps. If you need a hand with anything else, the Community is here for you.