Not showing premium on the app

[Welldagum]

 I have signed in and received a receipt showing that I am premium customer yet the app on my phone is not showing that I have premium, I’ve logged out and back in and even done the fb login and it’s still not working. 

[imattolo]

Hello @Welldagum and welcome to the Spotify Community!

Please try reinstalling your app: it should work in this way.

Let me know if it works 🙂

[Welldagum]

Nope, I’ve deleted the app and reinstalled it twice now and still not letting me use the premium package. 

[imattolo · Accepted solution]

Hello @Welldagum, sorry to hear that.

Are you able to see your active subscription at this page and your receipt here?

Maybe you're logging in with different accounts (eg. with a Facebook profile or Spotify's native account).

Let me know 🙂

[Welldagum]

I have clicked on both links you sent and yes they both show positive info about my account, and I have logged in agin through fb and my personal account for Spotify with still the same results.

[Welldagum]

I’m thinking maybe it was a different account some how so I canceled that subscription and opened a new one making sure to use my fb so I know I could get into it and that worked for me, thanks for your help