Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 125154 Views
- 82 replies
- 10 likes
- 125154 Views
- 82 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14930 Views
- 27 replies
- 2 likes
- 14930 Views
- 27 replies
- 2 likes
Upgrading from a mini plan to a one month plan
Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...
- Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month pl...
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- Spotify Star
- 595 Views
- 1 replies
- 0 likes
- 595 Views
- 1 replies
- 0 likes
Lost account
I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs were gone. It had reset to songs I had saved years ag...
- I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs we...
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- Regular
- 398 Views
- 2 replies
- 1 likes
- 398 Views
- 2 replies
- 1 likes
Wanting to upgrade account
I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just be out the $9.99 and charged the $12.99? It litera...
- I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just...
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- Spotify Star
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Superuser Contribution Payment declined
“The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify accept amex card? Country Bangladesh
- “The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify...
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- Spotify Legend
- 1550 Views
- 5 replies
- 0 likes
- 1550 Views
- 5 replies
- 0 likes
Payment successful via google pay but spotify refuses to activate premium
Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify premium via google pay. The amount was paid successfully and google says that its su...
- Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify ...
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- Casual Listener
- 1307 Views
- 5 replies
- 0 likes
- 1307 Views
- 5 replies
- 0 likes
Superuser Contribution Anulowanie subskrypcji bez logowania na konto
Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?
- Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pien...
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- Spotify Legend
- 4263 Views
- 1 replies
- 0 likes
- 4263 Views
- 1 replies
- 0 likes
Superuser Contribution como recuperar el usuario a traves de la tarjeta de credito
Buenas tardes Comunidad, les comento mi problema...Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos tienen cuentas free distintas, pero al hacerla premium me ...
- Buenas tardes Comunidad, les comento mi problema... Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos ...
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- Moderator
- 8139 Views
- 3 replies
- 0 likes
- 8139 Views
- 3 replies
- 0 likes
Superuser Contribution Why do I get adverts on Premium?
I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
- I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
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- Visitor
- 239 Views
- 2 replies
- 0 likes
- 239 Views
- 2 replies
- 0 likes
Unable to get premium on a new account.
PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...
- Plan Free Country Australia Device iPhone 12 My Question or Issue I have deactivated my old Spotify account as I wanted to start over fresh without having old recommend...
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- Spotify Star
- 645 Views
- 3 replies
- 0 likes
- 645 Views
- 3 replies
- 0 likes
Superuser Contribution 3 month premium activated, but no premium
Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...
- Plan: Premium Country: The Netherlands Device iPhone 12 Operating System iOS 15.5 My Question or Issue Started my 3 month free subscription yesterday. Paid via iDeal....
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- Spotify
- 933 Views
- 3 replies
- 0 likes
- 933 Views
- 3 replies
- 0 likes
Superuser Contribution Prepaid Visa Cards wont work anymore
So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...
- So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
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- Moderator
- 1151 Views
- 1 replies
- 0 likes
- 1151 Views
- 1 replies
- 0 likes
Superuser Contribution Something went wrong. Please try again. Subscription
PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...
- Plan Free United States of America Device iPhone 12 Operating System iOS 15.4.1 My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription fo...
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- Spotify Legend
- 398 Views
- 3 replies
- 1 likes
- 398 Views
- 3 replies
- 1 likes
Superuser Contribution Pagamento
Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...
- Olá, Bom dia , Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajuda...
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- Moderator
- 640 Views
- 1 replies
- 0 likes
- 640 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify won't charge for my Student plan
I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...
- I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my ca...
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- Spotify Legend
- 367 Views
- 1 replies
- 0 likes
- 367 Views
- 1 replies
- 0 likes
Superuser Contribution Will there be a $9.99 for 3 months Premium deal for Summer 2021?
Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I haven't got anything yet this year, so I'm curious if...
- Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I ha...
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- Spotify Legend
- 7845 Views
- 5 replies
- 0 likes
- 7845 Views
- 5 replies
- 0 likes
account
My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you
- My Question or Issue i paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it ...
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- Spotify Star
- 877 Views
- 1 replies
- 0 likes
- 877 Views
- 1 replies
- 0 likes
Free trail
I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.
- I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account ...
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- Spotify Star
- 808 Views
- 1 replies
- 0 likes
- 808 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas plan duo
Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa
- Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa
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- Moderator
- 497 Views
- 1 replies
- 0 likes
- 497 Views
- 1 replies
- 0 likes
Superuser Contribution Connecting Duo account to daughters phone
I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?
- I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?
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- Moderator
- 493 Views
- 1 replies
- 0 likes
- 493 Views
- 1 replies
- 0 likes
I can't try the premium trial
PlanFreeCountryU.S.ADeviceLenovo Laptop/iPhone 13Operating SystemWindows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so I decided to go ahead and try it out. I have never tried premium or a premium tria...
- Plan Free Country U.S.A Device Lenovo Laptop/iPhone 13 Operating System Windows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so...
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- Spotify Star
- 439 Views
- 3 replies
- 0 likes
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free trialFree trial not working
- 439 Views
- 3 replies
- 0 likes