Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 135727 Views
- 97 replies
- 11 likes
- 135727 Views
- 97 replies
- 11 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 16233 Views
- 27 replies
- 4 likes
- 16233 Views
- 27 replies
- 4 likes
Superuser Contribution Lost 2 months Premium trial link
I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared and I didn't receive an email either.Where can I fi...
- I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared ...
-
-
- Moderator
- 6746 Views
- 4 replies
- 0 likes
- 6746 Views
- 4 replies
- 0 likes
Paguei o boleto na segunda e até agora não recebi e-mail de confirmação
Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.
- Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.
-
-
- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Superuser Contribution Regular payment failed this month out of a sudden
PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...
- Plan Premium Country Portugal Device Android 6.0 Operating System Windows 10 My Question or Issue From some reason the regular payment fails this month. Up until now it was w...
-
-
- Casual Listener
- 4022 Views
- 16 replies
- 0 likes
-
PaymentSubscriptions
- 4022 Views
- 16 replies
- 0 likes
Superuser Contribution Necesito reeembolso, por que se pagó otra suscripción que yo no hice
Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.
- Yo pago todos los meses suscripción de estudiante y al momento de pagar vi que me cobraron más y era por que era la Premium Duo, yo no quería esa.
-
-
- Spotify Legend
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Superuser Contribution Why only shuffle on second mobile?
Hi, I need your help, please. Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in. My mobile is Samsung A51, about 2 years old. Spotify works, too. I'm logged in. Question: I can chose my tab...
- Hi, I need your help, please. Premium spotify is installed on my android tablet Samsung Galaxy Tab A (2016). Everything is ok. I'm logged in. My mobile is Samsung A51, about ...
-
-
- Moderator
- 208 Views
- 3 replies
- 0 likes
- 208 Views
- 3 replies
- 0 likes
Superuser Contribution Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague?
Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Porque me quieren hacer el cobro nuevamente si no ha pasado el mes que pague? Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9...
-
-
- Spotify Legend
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Something went wrong. Please try again when buying premium
I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doing it on different devices, I've tried clearing cach...
- I've been trying to re-sub to premium for the past few weeks. Whenever I put my card in and go to press purchase it thinks for a bit, then says Something went wrong. Please try again. I've tried doin...
-
-
- Gig Goer
- 284 Views
- 2 replies
- 1 likes
- 284 Views
- 2 replies
- 1 likes
Sharing my premium subscription temporarily in a car
Plan: PremiumCountry: US DeviceiPhone11Operating SystemiOS 15 I have a premium subscription and often go on drives with my friends who are not premium users. I would like them to play music while I am driving. For this, I am looking for a feature of ...
- Plan: Premium Country: US Device iPhone11 Operating System iOS 15 I have a premium subscription and often go on drives with my friends who are not premium users. I would ...
-
-
- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution Kicked out of Premium with no warning
PlanWas Premium until I was kicked outCountry: Brazil DeviceSamsungOperating SystemAndroid My Question or IssueI was a Premium client for years, and every month on the 19th I would get a receipt from Spotify. Until yesterday, June 19th, when instead ...
- Plan Was Premium until I was kicked out Country: Brazil Device Samsung Operating System Android My Question or Issue I was a Premium client for years, and ever...
-
-
- Not applicable
- 350 Views
- 2 replies
- 0 likes
- 350 Views
- 2 replies
- 0 likes
How can I cancel my premium account. The app doesn't give me the option
I don't get the change [plan option when I logg into my account
- I don't get the change [plan option when I logg into my account
-
-
- Spotify Star
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium or Spotify Business
I was hoping if someone could help me. I am trying to get Spotify for a local church but I don't know which to get. Is it okay for me to get Spotify Premium or am I required to get Spotify Business? The only thing I want to do is just play gospel tra...
- I was hoping if someone could help me. I am trying to get Spotify for a local church but I don't know which to get. Is it okay for me to get Spotify Premium or am I required to get Spotify Business? ...
-
-
- Spotify Star
- 371 Views
- 1 replies
- 0 likes
- 371 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Porque no puedo activar los 3 meses premiun samsung gratis?
Compre un s22 ultra y dice que tengo 3 meses de spotify premiun y trato de ingresar mi tarjeta de debito y me sale que ya los utilice, como puede ser eso?
- Compre un s22 ultra y dice que tengo 3 meses de spotify premiun y trato de ingresar mi tarjeta de debito y me sale que ya los utilice, como puede ser eso?
-
-
- Moderator
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
Superuser Contribution Not able to buy prepaid subscription, it's showing that I'm not eligible
I tried to buy 1 month prepaid duo subscription but it told me that I'm not eligible
- I tried to buy 1 month prepaid duo subscription but it told me that I'm not eligible
-
-
- Moderator
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Family Plan does not work on separate devices/speakers
PlanPremium/Family PlanCountryUSDeviceDesktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium Plan, and my daughters and wife have free accounts. Several times...
- Plan Premium/Family Plan Country US Device Desktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I...
-
-
- Visitor
- 1782 Views
- 7 replies
- 0 likes
-
Family Plan
- 1782 Views
- 7 replies
- 0 likes
Superuser Contribution Comment payer l'abonnement de façon annuel (en une seule fois) ?
Je souhaite payer l'abonnement en une seul fois
- Je souhaite payer l'abonnement en une seul fois
-
-
- Spotify Legend
- 1511 Views
- 1 replies
- 0 likes
- 1511 Views
- 1 replies
- 0 likes
Superuser Contribution Everytime i try to buy the premium subscription it doesnt work
im trying to buy the 10$ premium subscription and after i fill out my information it says "Something went wrong. Please try again." im sure ive put my information down right and have tried different cards but it just doesn't work. does anyone know wh...
- im trying to buy the 10$ premium subscription and after i fill out my information it says "Something went wrong. Please try again." im sure ive put my information down right and have tried different ...
-
-
- Spotify Legend
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
I can't get my address to verify even though it's right.
I want to upgrade to Spotify premium, but no matter how I enter my address it won't accept it. It's getting really frustrating!
- I want to upgrade to Spotify premium, but no matter how I enter my address it won't accept it. It's getting really frustrating!
-
-
- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
How do I unsubscribe
I had a free trial and don’t want it
- I had a free trial and don’t want it
-
-
- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
I keep getting ads while listening to my podcast, eventhough I pay for prem
I am currently playing for spotify premium but everithing I listen to a podcast that is longer than 30 minutes, add come up
- I am currently playing for spotify premium but everithing I listen to a podcast that is longer than 30 minutes, add come up
-
-
- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
family premium plan
PlanFree/PremiumCountryNigeria DeviceAndroid Operating SystemAndroid My Question or IssueI'm trying to join a family premium account through the invite link and it's telling me I can only join one every year. this is my original family premium plan a...
- Plan Free/Premium Country Nigeria Device Android Operating System Android My Question or Issue I'm trying to join a family premium account through the invite link a...
-
-
- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes