Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Rudra7
Visitor
120988 Views
78 replies
10 likes

120988 Views
78 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
FenrisulvKK
Visitor
14435 Views
27 replies
2 likes

14435 Views
27 replies
2 likes

Solved!! Can't set up Duo - Spotify says the country is different, despite the same address

Hello, I'm trying to set up a Premium Duo account between my and my wife's account. We had moved from the US to Poland in 2016, and between our two accounts we had various set ups. Right now, my wife's account is on free plan, and I have Premium set ...

konryd
Casual Listener
Hello, I'm trying to set up a Premium Duo account between my and my wife's account. We had moved from the US to Poland in 2016, and between our two accounts we had various set ups.&...
2020-10-23 12:50:47 PM
2020-10-30 10:36:36 AM
konryd
Casual Listener
4470 Views
2 replies
0 likes

4470 Views
2 replies
0 likes

Superuser Contribution Ads when i have premium??

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueImagine paying for spotify to have no ads, only for them to throw them in front of podcasts! Are y...

Defectiv
Casual Listener
PlanPremium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Imagine payin...
2020-10-11 1:55:15 PM
2020-10-29 12:50:30 PM
Alex
Spotify Legend
478 Views
3 replies
1 likes

478 Views
3 replies
1 likes

Superuser Contribution Me ofereceram 30 dias grátis e já me cobraram

Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.

Robertaassis
Casual Listener
Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.
2017-07-30 2:25:09 PM
2020-10-28 6:41:12 PM
Bittencourt
Spotify Star
846 Views
6 replies
0 likes

846 Views
6 replies
0 likes

Superuser Contribution Minha Faculdade não aparece na lista?

Premium Estudante Brasil Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos não renovei e esse mês veio descontando o valor do Pacote Normal. Ao tentar ...

Franciane23
Visitor
Premium Estudante Brasil Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos...
2020-10-08 9:03:42 PM
2020-10-28 1:31:06 PM
Mihail
Spotify Legend
2168 Views
1 replies
0 likes

2168 Views
1 replies
0 likes

Superuser Contribution Trouble linking hulu and spotify student account

PlanStudentCountryUnited StatesDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI have a Spotify Student account, and when i try to activate my free Hulu subscription it just leads me to Hulu's free trial page. Do I just sign up for ...

0jokusyiub053li
Visitor
Plan Student Country United States Device Lenovo Laptop Operating System Windows 10 My Question or Issue I have a Spotify Student account, and when i try to activate my free Hulu sub...
2020-10-06 10:18:41 PM
2020-10-28 9:21:12 AM
Jeremy
Spotify Legend
498 Views
2 replies
0 likes

498 Views
2 replies
0 likes

due date change

PlanPremiumCountryArgentina DevicephoneOperating SystemAndroid My Question or IssueI would like to change my due date payment. I saw an answer where suggested to cancel my subscription and reset it again on the day I want to be charged. But I would l...

7pyhd27a9iwqs5o
Visitor
Plan Premium Country Argentina Device phone Operating System Android My Question or Issue I would like to change my due date payment. I saw an answer where suggested to cancel my...
2020-10-28 1:56:10 AM
2020-10-28 2:48:55 AM
AdamDamon
Spotify Star
507 Views
1 replies
0 likes
due date
Payment

507 Views
1 replies
0 likes

How to pay in advance for year if I have single-user 3-months premium trial ?

I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.

firewire963
Casual Listener
I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.
2020-10-27 5:01:28 PM
2020-10-27 6:43:47 PM
Billy-J
Spotify Star
1316 Views
1 replies
0 likes

1316 Views
1 replies
0 likes

Forgot my email and password for spotify account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Spotify i need you help to know and recover my spotify account that always deducted on ...

Josephdee11
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello S...
2020-09-10 10:17:57 PM
2020-10-27 4:02:12 PM
Jose_M
Spotify Star
751 Views
1 replies
1 likes

751 Views
1 replies
1 likes

NO PUEDO CANJEAR MI TARJETA DE REGALO

NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA SOLUCION PARA ESTO.GRACIAS.

Yomirabgxx
Visitor
NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA S...
2020-10-25 6:22:14 AM
2020-10-27 3:54:57 PM
Jose_M
Spotify Star
446 Views
1 replies
0 likes

446 Views
1 replies
0 likes

Superuser Contribution Can´t accept premium duo invite

PlanPremium DuoCountryDenmark My Question or Issue I was invited to join a premium duo plan. We live together. But when accepting and filling in he required information I just get an error message saying there was a problem. We checked that we used t...

BrittaSL
Newbie
Plan Premium Duo Country Denmark My Question or Issue I was invited to join a premium duo plan. We live together. But when accepting and filling in he required informatio...
2020-10-27 8:55:32 AM
2020-10-27 1:58:22 PM
Ivan
Spotify Legend
936 Views
1 replies
0 likes

936 Views
1 replies
0 likes

Promotion

I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it since. Ive been a member for a month and a half now. Do...

CheifPapi
Visitor
I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it sinc...
2020-10-26 9:23:01 PM
2020-10-27 7:37:49 AM
Billy-J
Spotify Star
420 Views
1 replies
0 likes
Account
Premium

420 Views
1 replies
0 likes

Superuser Contribution Dar de baja suscripcion

Aparezco como que tengo SPOTIFY FTEEPERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.

Carolina1992
Newbie
Aparezco como que tengo SPOTIFY FTEE PERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.
2018-07-16 6:32:54 PM
2020-10-26 6:28:22 PM
rsver
Visitor
576 Views
2 replies
0 likes

576 Views
2 replies
0 likes

I'm a brazil user, I'd like to upgrade premium with Singapore's VISA check card. but I can't that

HiI'm a brazil's subscribed an user. I'd like to upgrade premium with Singapore's VISA check card. but I can't thatHow can I do ?

Bamsaem
Newbie
Hi I'm a brazil's subscribed an user. I'd like to upgrade premium with Singapore's VISA check card. but I can't that How can I do ?
2020-10-25 11:31:00 AM
2020-10-26 6:16:10 PM
Billy-J
Spotify Star
262 Views
1 replies
0 likes

262 Views
1 replies
0 likes

Cancelación de suscripción

Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código de verificación que manda al celular extraviado y n...

Arandaa
Visitor
Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código ...
2020-10-26 1:41:58 PM
2020-10-26 6:10:35 PM
Billy-J
Spotify Star
387 Views
1 replies
0 likes

387 Views
1 replies
0 likes

Unable to redeem gift card

deleted

username187
Visitor
deleted
2020-10-26 11:54:56 AM
2020-10-26 6:09:04 PM
Billy-J
Spotify Star
332 Views
1 replies
0 likes

332 Views
1 replies
0 likes

Gopay Payment Failed to Received by Spotify

PlanPremiumCountryIndonesiaDeviceAll DeviceOperating SystemAll Operating System My Question or Issue Last month in September, I was renewed my premium plan via Gopay and it was successful. And this month I made renew my premium plan with the same Go...

asoet77
Visitor
Plan Premium Country Indonesia Device All Device Operating System All Operating System My Question or Issue Last month in September, I was renewed my premium plan via Gopa...
2020-10-26 6:39:44 AM
2020-10-26 6:05:06 PM
Billy-J
Spotify Star
938 Views
1 replies
0 likes
Gopay

938 Views
1 replies
0 likes

You've lost me as a customer

In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore. Take this to whoever you need to, because i'm sure others wi...

Kumayatsu
Visitor
In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore. ...
2020-10-26 2:17:37 AM
2020-10-26 6:02:56 PM
Billy-J
Spotify Star
340 Views
1 replies
0 likes

340 Views
1 replies
0 likes

Hola

hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta). pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis.Como sé si alguien más me está robando o si me están cobrando por un pl...

Majoperabeles
Visitor
hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta). pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis. Como sé si ...
2020-10-25 10:41:30 PM
2020-10-26 5:59:25 PM
Billy-J
Spotify Star
297 Views
1 replies
0 likes

297 Views
1 replies
0 likes

Solved!! Duo Subscription Issue

PlanPremium DuoCountryAustriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Duo Sub for a free month and wanted to procceed paying for it. In the meantime I...

davebymo
Casual Listener
Plan Premium Duo Country Austria Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had a...
2020-10-24 11:12:50 AM
2020-10-25 4:52:51 PM
Emilia_8
Community Legend
1112 Views
3 replies
0 likes

1112 Views
3 replies
0 likes

Payment failure

PlanPremium trial?CountryRussiaDeviceAnyOperating SystemAny My Question or IssuePayment attempts just fail with no further details.My current theory is that your billing does not support my bank's payment auth mechanism correctly, since payment fails...

Schmellow
Visitor
Plan Premium trial? Country Russia Device Any Operating System Any My Question or Issue Payment attempts just fail with no further details. My current theory is that your billing do...
2020-10-23 1:33:13 PM
2020-10-25 3:57:49 AM
Billy-J
Spotify Star
367 Views
1 replies
0 likes

367 Views
1 replies
0 likes

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