Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
WolfyZero
Newbie
162101 Views
108 replies
12 likes

162101 Views
108 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18281 Views
27 replies
4 likes

18281 Views
27 replies
4 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...

Sarahkate_smith
Visitor
Plan Premium Duo Country USA Device iPhone 8 My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...
2020-07-24 2:48:38 PM
2021-03-06 1:23:21 PM
Elena
Moderator
2527 Views
5 replies
0 likes

2527 Views
5 replies
0 likes

Superuser Contribution Me están cobrando dos veces mi cuenta premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Tengo cuenta premium duo y me estan descontando de mi tarjeta de debito y de mi tarjeta de c...

Zahirajonsson
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2021-03-05 10:14:33 PM
2021-03-06 11:24:20 AM
Jeremy
Spotify Legend
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

Superuser Contribution [Android][Other] My plan changed (family to simple premium) when i added a payment method

I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not The family plan, also my parent dont have access to ...

faryvargastovar
Visitor
I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not T...
2021-03-02 4:54:59 PM
2021-03-06 1:22:10 AM
Harvey_Heron
Spotify
460 Views
1 replies
0 likes
Android
Other

460 Views
1 replies
0 likes

Superuser Contribution Wrong plan subscription

PlanPremium Family/IndiwidualCountryPolandDevice Operating System My Question or IssueI have been in a family plan for about 2 years now, and last time I had spent all my money from my bank account, so Spotify failed to charge me for a subscription. ...

mihf6-j_w0m7s
Newbie
Plan Premium Family/Indiwidual Country Poland Device Operating System My Question or Issue I have been in a family plan for about 2 years now, and last time I had spent...
2021-03-04 8:23:56 PM
2021-03-05 4:17:53 PM
Peter
Spotify Legend
429 Views
1 replies
0 likes

429 Views
1 replies
0 likes

Problem with subscriptions

Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci.PlánZdarma / PremiumZemě přístrojiPhone 7Operační systém Moje otázka nebo problémI have problem with my log in. Every time when I log...

HankaS
Newbie
Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci. Plán Zdarma / Premium Země přístroj iPhone 7 Operační systém &nbsp...
2021-03-04 4:55:11 PM
2021-03-05 1:13:03 PM
AyuTheHuman
Composer
427 Views
1 replies
1 likes

427 Views
1 replies
1 likes

Solved!!Superuser Contribution MTS partner Premium subscription not activating on Spotify account

PlanFreeCountryRussiaDevice(Xiaomi Redmi Note Operating System(Android 9) My Question or IssueI've activated 6-months Premium on my mobile phone via MTS mobile provider, but my account is still FreeI guess it's because MTS sent me common download lin...

NickNV
Casual Listener
Plan Free Country Russia Device (Xiaomi Redmi Note 😎 Operating System (Android 9) My Question or Issue I've activated 6-months Premium on my mobile phone via MTS mobile provider, bu...
2021-03-03 8:05:31 PM
2021-03-05 1:06:52 PM
Jeremy
Spotify Legend
744 Views
3 replies
0 likes
Other

744 Views
3 replies
0 likes

Inquiries on promotion premium

My Question or IssueI just received notification regarding the 3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet.1) The promotion will end by end of this month, thus if I subscribe during the promotion pe...

apai_
Casual Listener
My Question or Issue I just received notification regarding the 3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet. 1) The promotion will end by e...
2021-03-04 12:33:53 PM
2021-03-05 7:57:02 AM
Billy-J
Spotify Star
588 Views
7 replies
0 likes

588 Views
7 replies
0 likes

Solved!!Superuser Contribution I want to switch to Spotify premium but I cant

PlanFree it I want to switch to premiumCountryMoroccoDeviceHpOperating SystemWindows 10 My Question or IssueI have been gritting to switch to Spotify premium for 3 days now but it does not work.I get to the last step,my bank send me the payment confi...

Momo10
Casual Listener
Plan Free it I want to switch to premium Country Morocco Device Hp Operating System Windows 10 My Question or Issue I have been gritting to switch to Spotify premium for 3 days now b...
2021-03-03 8:26:05 PM
2021-03-04 11:58:53 PM
Novy
Moderator
752 Views
7 replies
0 likes

752 Views
7 replies
0 likes

Superuser Contribution Premium still has ads

Listening to podcasts on premium ("ad-free") and they still have ads.

entropicdecay
Casual Listener
Listening to podcasts on premium ("ad-free") and they still have ads.
2021-03-04 3:02:13 AM
2021-03-04 10:39:18 PM
Eni
Moderator
502 Views
5 replies
1 likes

502 Views
5 replies
1 likes

subscription failed

PlanPremiumCountryPhilippinesDeviceRealme C2Operating SystemAndroid Oreo My Question or IssuedI already paid my subscription, it auto pay via debit card and I received a message that I paid it.

cruzralphelieze
Newbie
Plan Premium Country Philippines Device Realme C2 Operating System Android Oreo My Question or Issued I already paid my subscription, it auto pay via debit card and I received a mess...
2021-03-04 1:38:04 AM
2021-03-04 8:17:58 AM
Billy-J
Spotify Star
339 Views
1 replies
1 likes

339 Views
1 replies
1 likes

Problemi pagamento Postepay

Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...".Ho già guardato dappertutto e contattato le Poste e loro dicono...

Queen201
Newbie
Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...". Ho già gua...
2021-03-03 11:27:11 PM
563 Views
0 replies
0 likes

563 Views
0 replies
0 likes

Superuser Contribution Multiple Charges in Spotify after system down

PlanFree/PremiumCountryCanadaDeviceIphone 11 pro , Macbook Pro Operating SystemIOS 14 , Mac OS Big Sur My Question or IssueI know that there was a separate thread about the issue that people had with signing up with premium over the past few days whi...

Tygs
Casual Listener
Plan Free/Premium Country Canada Device Iphone 11 pro , Macbook Pro Operating System IOS 14 , Mac OS Big Sur My Question or Issue I know that there was a separate thread ...
2021-03-03 7:32:28 AM
2021-03-03 10:12:23 PM
Eni
Moderator
299 Views
1 replies
0 likes

299 Views
1 replies
0 likes

Superuser Contribution Double charged today

PlanPremiumCountryEcuador DeviceHuawei Y9 PrimeOperating SystemAndroid My Question or IssueI woke up this morning and found out Spotify had emailed me because there was an issue with my method of payment, but they charged me minutes later the monthly...

abrahamjmr
Casual Listener
Plan Premium Country Ecuador Device Huawei Y9 Prime Operating System Android My Question or Issue I woke up this morning and found out Spotify had emailed me because there was ...
2021-02-20 5:49:02 PM
2021-03-03 8:00:22 PM
Tygs
Casual Listener
607 Views
6 replies
0 likes
Premium

607 Views
6 replies
0 likes

Changer d’abonnement (FAMILLE vers DUO)

Plan PremiumCountry France My Question or Issue Bonjour, J’ai un abonnement Spotify Famille pour 2 personnes.Je souhaite le modifier pour passer au Spotify Duo Premium. Cette modification semble bloquée sur la plateforme ; je reçois le message « Impo...

SK92C
Newbie
Plan Premium Country France My Question or Issue Bonjour, J’ai un abonnement Spotify Famille pour 2 personnes. Je souhaite le modifier pour passer au Spotify Du...
2021-03-03 9:23:22 AM
2021-03-03 1:37:21 PM
Luan
Spotify Star
493 Views
1 replies
0 likes

493 Views
1 replies
0 likes

Superuser Contribution can't avail premium 1 month trial

payment issues via debit cardPlanFreeCountryIndiaDevice(Redmi 7a)Operating SystemMIUI 12My Question or Issuei've been trying to avail the 1 month premium trial but everytime i try " this card doesn't allow monthly billing" shows up and i clearly can'...

harry505
Regular
payment issues via debit card Plan Free Country India Device (Redmi 7a) Operating System MIUI 12 My Question or Issue i've been trying to avail the 1 month premium trial but everytime i try...
2021-02-28 7:57:35 PM
2021-03-02 5:22:12 PM
Novy
Moderator
545 Views
5 replies
0 likes

545 Views
5 replies
0 likes

Superuser Contribution Advertising is frequencly all 15 minutes

PlanFreeCountryFranceDeviceLaptop HP Operating SystemWindows 10 version 20h2OS :19042.844 My Question or Issuewhy the ads run every 15 minutes and it cuts the songs all the time. it is not better to broadcast the ad every 2 hours or every 5 hours rat...

Flanstario1
Composer
Plan Free Country France Device Laptop HP Operating System Windows 10 version 20h2 OS :19042.844 My Question or Issue why the ads run every 15 minutes and it...
2021-03-01 7:45:20 PM
2021-03-02 11:14:52 AM
Flanstario1
Composer
660 Views
2 replies
1 likes
Free
PC

660 Views
2 replies
1 likes

Superuser Contribution How is my subscription fee shared among artists?

How is my subscription fee split between artists I listen to? In theory if I listened to just one song in a month, would 100% of my fee (minus Spotify's cut) go to that one artist? or would they get just 0.003p of my fee?

Musicisfun
Newbie
How is my subscription fee split between artists I listen to? In theory if I listened to just one song in a month, would 100% of my fee (minus Spotify's cut) go to that one artist? or would ...
2021-03-01 2:12:01 PM
2021-03-02 9:16:19 AM
Jeremy
Spotify Legend
476 Views
2 replies
1 likes

476 Views
2 replies
1 likes

Superuser Contribution Prepaid 12-Month Premium Card was entered/processed on New Account & still thinks it's Free Account?

PlanFree/PremiumCountryCanadaDevice(HP Laptop, Google Chrome Browser)Operating System(Windows 10) My Question or IssueI made a New Account, deleted my old one, created a new email & created a Spotify Account (although haven't received any confirmatio...

Rhouthless
Casual Listener
Plan Free/Premium Country Canada Device (HP Laptop, Google Chrome Browser) Operating System (Windows 10) My Question or Issue I made a New Account, deleted my old one, created a new ...
2021-02-22 3:28:12 AM
2021-03-02 8:50:20 AM
Ver
Spotify Legend
776 Views
6 replies
0 likes

776 Views
6 replies
0 likes

Premium 3month $9.99

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

mcwhlw14
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, ...
2021-03-01 9:46:52 AM
2021-03-01 7:09:46 PM
Billy-J
Spotify Star
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Superuser Contribution Just purchased 12 Months Premium Plan but my account still says it's Free

I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but my spotify account still not showing the premium su...

defineet
Regular
I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but ...
2021-02-28 9:21:43 PM
2021-03-01 3:30:10 PM
defineet
Regular
541 Views
3 replies
0 likes

541 Views
3 replies
0 likes

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